About the job
Role Purpose: To provide technical oversight and assurance of all facilities management services delivered by service providers, ensuring compliance with contractual obligations, performance standards, and asset management objectives.
Key Responsibilities
1. Service Provider Oversight • Monitor and supervise service providers’ daily activities to ensure compliance with SLAs, KPIs, and contractual requirements • Review and validate maintenance schedules, work orders, and service reports submitted by the FM contractor • Ensure all reactive, corrective, and preventive maintenance activities are completed effectively and within agreed timelines • Conduct regular audits of contractor performance, manpower deployment, and service delivery quality
2. Technical Assurance & Asset Performance • Monitor the performance and condition of all MEP systems and building assets • Review technical reports, failure analysis, and root cause investigations submitted by service providers • Validate recommendations for repairs, replacements, and upgrades • Support lifecycle planning and CAPEX evaluation from a technical standpoint
3. Inspections & Compliance • Conduct joint inspections with service providers to assess asset condition and service quality • Identify deficiencies, non-compliance issues, and operational risks • Ensure timely closure of defects and observations through proper follow-up mechanisms • Ensure compliance with regulatory, statutory, and HSE requirements
4. Documentation & Reporting • Review and verify maintenance documentation, asset registers, and service reports • Maintain accurate records of asset history, inspections, and contractor performance • Prepare periodic technical reports highlighting performance, risks, and improvement areas
5. Contractor & Work Approval • Review and validate technical submittals, method statements, and risk assessments • Evaluate and recommend approval of quotations, variation orders, and minor works proposals • Ensure cost and scope align with contractual terms and technical requirements
6. HSE & Risk Monitoring • Ensure service providers comply with HSE policies, procedures, and safety standards • Participate in safety audits, risk assessments, and emergency preparedness reviews • Monitor incident reports and ensure corrective actions are implemented
7. Coordination & Stakeholder Support • Coordinate with internal stakeholders, consultants, and service providers • Support the Facilities Manager in resolving technical issues and service delivery challenges • Provide technical input during meetings, audits, and performance reviews
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