Overview:
The Solutions Architect is responsible for providing pre-sales support and guidance to Q-SYS customers and the Business Development Managers who are responsible for establishing and managing end customer relationships. The Solution Architect is an expert at designing solutions within the Q-SYS ecosystem, resolving technical pre-sales inquiries, and providing training to top Q-SYS adopters. They will be tasked with developing in-depth knowledge of the technical preferences, use cases, and pipeline of key end customers and will aid internal and external stakeholders to ensure that successful AV experiences can be consistently delivered.
Base Pay Range: $86,000 - $121,000
We will be accepting applications until a final candidate is identified.
The above reflects the pay range that QSC reasonably expects to pay for this role. This pay range also depends on various factors such as job duties and requirements, relevant experience and skills and geographic location. In addition to the base salary range, QSC offers a comprehensive package including but not limited to health benefits, 401K or Roth retirement plans and generous time off.
QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.
By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.
Q-SYS is a cloud-manageable audio, video and control (AV&C) Platform built around a modern, standards-based IT architecture. With established solutions across Corporate, Education, Hospitality, Venues & Events, Cinema, Government, Healthcare, and Transportation, Q-SYS redefines what is possible for live and virtual experiences by uniting hardware and software partners, developers, and creators.
QSC Pro Audio delivers high-performance loudspeakers, digital mixers, power amplifiers, software and accessories. Our innovative products and solutions, supported with free training & education and unparalleled customer service, set the stage for creators, performers, and entertainment providers to confidently deliver impactful experiences for their audiences.

Responsibilities:

• Analyze the functional requirements and use cases of key clients and propose Q-SYS software solutions that meet their expectations and goals. Commonly these proposals will include design narratives, signal flow drawings, and detailed programming and commissioning scopes of work.
• Deliver technical presentations, demonstrations, and on-site proof of concept implementation and optimization.
• Provide technical training and delivery of existing Q-SYS curriculum as well as develop custom training materials catered to specific verticals and projects.
• Communicate across several Q-SYS internal functions including Dealer Channel Sales, Marketing, Product Management, Technical Services, Professional Services, and Quality Assurance divisions of any product problems or emerging customer needs.
• Represent Q-SYS at regional and national trade shows.
• Contribute to a unique field success service offering that enables customers to schedule dedicated billable time with in-house subject matter experts.

Qualifications:

• Excellent written and verbal communication skills.
• Ability to maintain calm demeanor under pressure.
• Passion for user experience.
• Experience improving technology interactions for end-user customers based on analysis of customer needs and vetted use cases.
• Higher Education AV management experience a plus (contextual leadership/communication).

• Position requires an estimated 20-40% travel.

Technical Skills

• BA/BS in Communications, Computer Science, or a related field preferred
• Industry certifications: AVIXA, Q-SYS, PMI, Cisco, CompTIA, AQAV
• Minimum 5 years hands-on experience in:
• Commercial AV installation/integration project management
• Programming services
• AV manufacturer application engineering/technical training
• Experience with:
• Video teleconferencing, control, and AV distribution systems (especially Q-SYS)
• DCHP, IPsec, VLAN, layer 3 routing, TCP, UDP, multicast management
• Performance audio tuning and gain staging
• AV networking troubleshooting and consultation
• Strong computer skills including Microsoft Office and CRM software (Salesforce a plus)

• Analyze the functional requirements and use cases of key clients and propose Q-SYS software solutions that meet their expectations and goals. Commonly these proposals will include design narratives, signal flow drawings, and detailed programming and commissioning scopes of work.
• Deliver technical presentations, demonstrations, and on-site proof of concept implementation and optimization.
• Provide technical training and delivery of existing Q-SYS curriculum as well as develop custom training materials catered to specific verticals and projects.
• Communicate across several Q-SYS internal functions including Dealer Channel Sales, Marketing, Product Management, Technical Services, Professional Services, and Quality Assurance divisions of any product problems or emerging customer needs.
• Represent Q-SYS at regional and national trade shows.
• Contribute to a unique field success service offering that enables customers to schedule dedicated billable time with in-house subject matter experts