POSITIONSUMMARY: To aid Wheatsville in its mission to be the Friendliest Store in Town byproviding exceptional external and internal customer service to all shoppersand staff. To maintain a well-presented Packaged department. Efficiently managethe flow of goods from the suppliers to the shelves and supervise Packageddepartment staff.

ESSENTIALSKILLS AND EXPERIENCE:

• Experience developing systems and procedures
• Experience with customer service
• Ability to handle multiple demands
• Ability to project an outgoing, friendly personality
• Communication skills: good listener, gives clear instructions
• Attention to detail, accuracy
• Willingness and ability to learn to meet the changing requirements of the job
• Regular, predictable attendance; flexibility in scheduling
• Basic computer skills including Microsoft Excel, Word, and Outlook

DESIRED SKILLSAND EXPERIENCE:

• Supervisory experience in hiring, training, and evaluating
• Familiarity with natural foods preferred
• Prior forklift experience

Experience:

• management: 1 year (Preferred)
• Grocery: 2 years (Required

Physical Requirements:

• Walking
• Standing
• Stooping
• Kneeling
• Pushing
• Pulling
• Repetitive lifting
• Climbin

POSITIONRESPONSIBILITIES:

I. Customerservice

· Ensures that all team membersare customer focused and demonstrating excellent customer service at all times

• Provide prompt, friendly customer service in the store and on the phone
• Help customers find items in the store
• Report customer suggestions, comments, and complaints to the appropriate Coordinator or Manager
• Explain co-op membership policies and benefits
• Record special orders and ensure that order forms are delivered to the appropriate Coordinator

II. DepartmentMaintenance

• Ensure that Packaged departments are fully stocked and rotated
• Oversee Clerks in stocking and cleaning for day and evening shifts
• Ensure that Clerks check off invoices and place damages or mis-picks in the assigned area
• Maintain retail and backstock areas for all Packaged departments in clean, orderly condition, meeting health department standards
• Coordinate storage of items to be returned to suppliers. Keep accurate records of slippage
• Maintain price guns, box cutters, hand trucks, carts, and other equipment in working condition.
• Participate in quarterly inventory counts

III. PersonnelManagement

• Interview and hire qualified applicants for Packaged positions
• Ensure that new hires receive on-the-job training
• Conduct and document performance evaluations
• Document performance issues and take corrective action as needed according to co-op policy
• Schedule hours for stockers within department budget and review payroll

· Recommend pay increases within department budgetand co-op pay scale

• Oversee schedule changes, swapped shifts, and subbing
• Organize Clerk meetings; attend Coordinator meetings as needed
• Ensure that stockers are informed of co-op policy changes

IV. ActiveParticipation in Open Book Management
· Participatesin Wheatcast
· Ownslines in Wheatcast and/or Packaged Cast
· Helpsto facilitate your department’s cast
· Attendsupervisor meetings
· Createsdepartmental cast environment that is engaging and inclusive
· Regularlytakes action items and sees them through to completion
· Recognizes ideas within castsand assigns action or parking lot items where appropriate

THEJOB DUTIES, ELEMENTS, RESPONSIBILITIES, SKILLS, FUNCTIONS, EXPERIENCE,EDUCATIONAL FACTORS AND THE REQUIREMENTS AND CONDITIONS LISTED IN THIS JOBDESCRIPTION ARE REPRESENTATIVE ONLY AND NOT EXHAUSTIVE OF THE TASKS THAT ANEMPLOYEE MAY BE REQUIRED TO PERFORM. THEEMPLOYER RESERVES THE RIGHT TO REVISE THIS JOB DESCRIPTION AT ANY TIME ANDREQUIRE EMPLOYEES TO PERFORM OTHER TASKS AS CIRCUMSTANCES OR CONDITIONS OF ITSBUSINESS, COMPETITIVE CONSIDERATIONS OR THE WORK ENVIRONMENT CHANGE.

Job Type: Full-time
Salary: $37,000.00 to $63,000.00 /year

Experience:

• management: 1 year (Preferred)
• Grocery: 2 years (Required)

Hours per Week:

• More than 40 (Required)
• 31-40 (Required)

Additional Compensation:

• Store Discounts
• Other forms

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

Pay frequency:

• Every other week

Work needed:

• Holidays

Paid Training:

• Yes

Physical Requirements:

• Walking
• Standing
• Stooping
• Kneeling
• Pushing
• Pulling
• Repetitive lifting
• Climbing

Management:

• Store Manager

Shifts announced:

• Every other week

Employees working per shift:

• 11 or more

This Job Is:

• Open to applicants who do not have a college diploma

Schedule:

• Day shift
• Monday to Friday
• Holidays required
• Weekends required