Description:
Want to be a part of the most AUDACIOUS and radically EXCELLENT Paint, Hardware & Decorating Retailer in the Country? Join our amazing team where you are not only a part of growing company but also a family! The JC Licht family where everyone is equally important.
J.C. Licht founded in 1907, is a full-service paint and decorating retail destination featuring Benjamin Moore Products. We presently have 65 locations throughout the greater Chicagoland area, Wisconsin, and Indiana!Our customers are also our neighbors and friends, and they trust us to share our expertise and provide them with superior products and outstanding service. JC Licht service professionals are trained in our extensive line of products and are skilled home-project experts who can help you every step of the way.
We are currently looking for passionate and dedicated individuals to join our Store Management team at our Lake Bluff location. If you are looking for a work environment that encourages personal growth, responsibility and a shared vision for providing incredible customer service, then JC Licht wants you!
Summary: The primary responsibly of Store Management is to monitor operations and profitability of the store and provide support to the store as required.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

Human Resources:

• Active involvement in the recruitment, selection, and hiring of store team members.
• Must ensure that all store employees have a working knowledge of various products. When necessary, develop training programs.
• Must ensure employees deliver excellent customer service to our customers.
• Encourage a viable team-oriented working environment through good communication.
• Ensure that the store is properly staffed at all times.
• Must supervise employees.
• Conduct periodic performance reviews for the purpose of assessing employee performance. When necessary, must also administer disciplinary action in accordance with company policy.
• Ensure that the store complies with all federal/state regulations and company policies including, but not limited to: ADA, EEOC, Workers Compensation – Wage & Hour, Sexual Harassment, etc.

Store Operations:

• Maintaining the store’s appropriate inventory levels to ensure that it meets customer needs and is aligned with budget.
• Control inventory losses through proper controls and notations.
• Control expenses.
• Ensure that the store is properly opened and closed in accordance with company policy.
• Complete all paperwork reports in a timely and accurate manner.
• To maintain merchandising standards established by JC Licht Senior Management Team including window displays, sales floor displays, promotional displays etc.
• To actively participate in store activities including unloading of trucks, stocking shelves, carrying merchandise out for the customer, having the ability to lift a determined weight of merchandise and delivering paint when needed.

Financial Management:
Monitoring accounts payable, accounts receivable and banking procedures. Resolve problems as necessary.
Understand and utilize various business reports to identify sales, gross margin, and expense control opportunities.
Maintain a complete understanding of the company’s purchasing policies and procedures.

Customer Focus:

• Resolve customer issues in a proper and efficient manner.
• Assist all customers in a professional and timely manner upon them entering the retail store.
• Answer customer telephone calls promptly and in an appropriate manner per company guidelines
• Provide knowledgeable assistance to customers with all product lines and services offered by the retail store.
• Ensure that the physical appearance of the store is maintained and that all equipment is in excellent working condition.
• To suggestively sell additional merchandise to the customer assisting the customer in completing their projects.
• Present a professional, neat appearance, maintain a good attendance record and arrive to work at the scheduled time.

Account Management:

• Provide support in the development of new accounts and increase sales of current accounts through a targeted sales initiative.
• Ensure that commercial accounts are properly set up and administered.
• Assist with outside sales calls when necessary.
• Adhere to all company policies and procedures outlined in the JC Licht Employee Handbook.

Please refer the Job description for details