ENSURING EXCEPTIONAL CUSTOMER SERVICE:

• Creates 100% resident satisfaction by providing team members with the training and resources they need to maximize team member engagement and deliver best in class service.
• Professional attitude and appearance while engaging with residents and community staff.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
• Ensures that employees provide genuine hospitality and teamwork on an ongoing basis.
• Uses teamwork to support guests and employees.
• Seeks opportunities to improve the customer experience by seeking resident feedback and developing strategies to improve department.
• Reviews resident satisfaction results and other data to identify areas of improvement.
• Responds to and handles guest problems and complaints.

PREFERRED QUALIFICATIONS:

• A.S. or equivalent experience
• Minimum 5 years of progressive culinary/kitchen management experience, depending upon formal degree or training.
• Extensive catering experience a plus
• High volume, complex foodservice operations experience - highly desirable
• Institutional and batch cooking experiences
• Hands-on chefs experience a must.
• Comprehensive knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
• Must be experienced with computers; to include Microsoft Office (Word, Excel and Power Point), Outlook, E-mail and the Internet
• Must be willing to participate in client satisfaction programs/activities.
• ServSafe certified - highly desirable.