Sitemetric seeks a bold, humble, and bar-raising Regional Director, Site Operations who will lead the construction industry’s transition to a safer, more secure, more successful building experience for everyone involved. We are looking for a seasoned leader with a constant commitment to working closely with our customers (owners, general contractors, subcontractors, and individual workers) to continually grow every aspect of delivering, supporting, and innovating our services for the benefit of our customers.
If you are a self-starting team player who puts the customer at the center of every decision, covers every detail, and wants to be part of a fast-growing, innovative company that’s relentlessly pushing to transform how the world is built, you will flourish with Sitemetric.

ABOUT THE ROLE

As Regional Director, Site Operations, you will lead and facilitate all onsite and customer workflows to continually deliver exceptional customer value and experience. That will mean ensuring constant alignment with explicit and implicit expectations across all stakeholders, including owners, contractors, and workers, to meet exceptionally high standards for construction safety, security, quality, and success.
Your responsibilities include leading and cultivating relationships with stakeholders and delivering the highest-quality service across construction environments that are continually changing, dynamic, and uncertain. This requires an obsessive commitment to understanding customers’ values, immediate and evolving needs, and preferences, to enable them to maximize success on each project and across their broader project portfolio and enterprise.
Overall, the role demands grit, perseverance, and an abundance mindset to navigate and excel in the perpetually challenging environments where our customers operate.

KEY RESPONSIBILITIES

This position works directly with senior Sitemetric leadership (CEO, CTO, Operations, Customer Experience, Business Development, Brand), and across the entire organization. This position requires in-person work at one or more Sitemetric jobsites in within a defined area. Travel throughout the United States may be required.
Core responsibilities include:
1) Service Delivery: Oversee how all Sitemetric services are deployed and executed at the project and enterprise levels, to ensure that we always deliver the highest levels of customer value and experience and constantly improve on these. Dynamically interact with all customer types, from executive teams within Owners and General Contractors, to Subcontractors and individual Workers on the ground. Expertly understand, shape, and communicate priorities to all onsite staff, to meet objectives related to project safety, security, quality, and overall success (including as related to budget and timeline).
2) Customer Success: Work closely with customers to proactively anticipate and resolve any challenges they may face at the project or enterprise level in utilizing Sitemetric services. Develop and maintain good working relationships with all teams and maintain the highest safety standards onsite.
3) Collaborative Innovation. Work closely with customers and Sitemetric colleagues to understand customers’ existing, emerging, and evolving problems and how to expand/build Sitemetric services to solve these in a scalable way to increase customer value and experience. Represent our mission and core values by approaching every innovation challenge with speed, industriousness, and the desire to create positive, enduring change.