POSITION OVERVIEW

The Service Sales Manager plays a pivotal role in managing and expanding the after-sales business for elevators, escalators, and moving walkways. This role involves leading the service sales team, fostering client relationships, securing contract renewals, and identifying growth opportunities in the UAE market. Acting as the primary liaison between customers and internal technical teams, the manager ensures timely resolution of service needs and continuous business development.
Business Line: Elevators, Escalators, Moving Walkways
Location: Dubai, United Arab Emirates
Reports to: Regional Service Director / Country Manager
Benefits: Family Status, Relocation, Tickets, Insurance

EDUCATION & EXPERIENCE

• Bachelor’s degree in Engineering (Electrical or Mechanical) or Business Administration (Sales, Marketing).
• Minimum 7–10 years of experience in Sales, with at least 5 years in Service Sales within the elevator/escalator industry or related technical sectors.
• Experience in the UAE elevator market is a must.
• Proven experience in managing teams and exceeding sales targets in a service environment.

SKILLS & COMPETENCIES

• Strong business acumen with the ability to understand technical service offerings and translate them into value for clients.
• Excellent interpersonal, negotiation, and presentation skills.
• High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM systems.
• Strong knowledge of contract structures, payment terms, and market dynamics in the UAE.
• Fluent in English; Arabic is a strong plus.