About the job

About The Role

Dreamcast is looking for an experienced Project Manager with strong expertise in event registration and ticketing solutions. The ideal candidate will manage client relationships, understand event requirements, oversee the implementation of registration and ticketing platforms, and ensure seamless execution from planning through post-event support.

Key Responsibilities

• Serve as the primary point of contact for clients throughout the event lifecycle.
• Understand client objectives and recommend suitable registration and ticketing solutions.
• Manage end-to-end implementation of online registration and ticketing platforms.
• Coordinate with internal teams, including Operations, Product, Technology, Design, to ensure successful project delivery.
• Configure registration forms, ticket categories, pricing, payment gateways, promotional codes, and attendee communications.
• Monitor project timelines and ensure all milestones are achieved within agreed deadlines.
• Conduct client demos, platform walkthroughs, and user training sessions.
• Resolve client issues promptly and coordinate with technical teams for escalations when required.
• Ensure a seamless attendee registration and ticketing experience before, during, and after events.
• Analyze event performance and prepare post-event reports with actionable insights.
• Identify opportunities for upselling additional Dreamcast solutions and services.
• Maintain high levels of client satisfaction and foster long-term business relationships.
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Required Skills & Qualifications

• 3-6 years of experience in client servicing, account management, or event technology.
• Hands-on experience with event registration and ticketing platforms.
• Strong understanding of event operations, attendee management, and ticketing workflows.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong problem-solving and coordination skills.
• Proficiency in Microsoft Office and CRM/project management tools.
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Preferred Experience

• Experience working with event technology, virtual, hybrid, or in-person events.
• Familiarity with payment gateway integrations, QR code check-in, badge printing, and attendee engagement solutions.
• Experience handling enterprise clients, conferences, exhibitions, corporate events, or large-scale public events.
• Knowledge of APIs, integrations, and CRM platforms is an added advantage.
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Key Competencies

• Client Relationship Management
• Registration & Ticketing Expertise
• Project Management
• Event Technology
• Stakeholder Management
• Communication & Presentation
• Problem Solving
• Team Collaboration
• Time Management
• Attention to Detail