AGENCIES

Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

WHO WE ARE

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

Eastlight has a fantastic opportunity for a experienced Income Advisor to join our Financial Services Team, on a Full-time Fixed Term Contract basis.
In this role you will help manage the collection of housing-related debts, including garages and former tenancies, up to a set threshold. You will work closely with Income Managers to ensure effective and fair debt recovery, while always delivering excellent customer service. You’ll also promote financial inclusion by supporting residents with tailored payment solutions and collaborating with colleagues and external partners for the best possible outcomes.
To succeed, you’ll need experience in debt collection or housing finance, strong communication skills, and a good understanding of welfare benefits, Universal Credit, and financial inclusion. You should be confident working both independently and as part of a team, with solid knowledge of legal debt recovery processes. Strong organisation, time management, and proficiency in Microsoft Office (especially Outlook, Word, and Excel) are essential, along with a commitment to equality and diversity.