Custom Programs Coordinator

• Contract Type: Full time, regular contract
• Location: Peru, Remote/Work-from-Home
• Salary:28k GBP
• Benefits: Enjoy flexible work arrangements and an appreciation for work/life balance, as well as support for professional development.
• Reports to: Sr Director, Custom Programs, Based in the USA

Position Overview
Are you a life-long learner, curious about the world around you?
Are you passionate about inclusion and the profound impact of global learning?
Are you ready to bring your unique skills to a mission-driven organization?
If so, we would love to welcome you to our global community!
We are searching for a Custom Programs Coordinator to join IFSA. This role supports the global execution of IFSA custom programs through a combination of infrastructure coordination and program implementation. The Custom Program Coordinator contributes to proposal development, manages logistical coordination across departments, and ensures operational tasks are completed accurately and on time. Key areas of focus include task tracking, contract drafting, cross-department collaboration, and quality control throughout the program lifecycle. This role is critical to helping the Custom Programs team meet institutional partners’ needs with the goal of growing business opportunities and overall enrollment on IFSA custom and catalog programs.
It is critical that the incumbent in this position consistently conveys and represents the IFSA mission, vision and commitments (inclusive excellence, individualized learning, intercultural agility and enduring impact) as well as operating with a high degree of organization, precision and responsiveness.
This position works closely with Custom Programs, Institutional Engagement, Academic Programs, Global Operations, Student Engagement and IT.
The Institute for Study Abroad (IFSA) was founded in 1988 as a provider of study abroad programming for U.S. undergraduates. With student success in mind, the organization creates global learning environments designed to foster the development of critical perspectives, knowledge and skills essential for students to thrive in the future. Offering more than 100 programs in 19 countries, we draw upon theory and evidence-based practice to create a variety of program models and flexible academic options in alignment with the needs of partners and students. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs. We are committed to building an inclusive and equitable organization and we look for positive-minded, adaptable people from diverse communities and cultures to help us transform our sector and change the lives of the students we serve.

In this position, your responsibilities would include:

• Operate with a customer- and solutions-oriented mindset to quickly respond to internal and external requests.
• Manage internal tracking tools and perform weekly audits in Salesforce and Planner to ensure program tasks and deadlines are accurately reflected.
• Serve as the primary lead for developing and maintaining arrival guides.
• Prepare first drafts of institutional agreements using standard templates.
• Collaborate with other members of the Custom Programs Team to support timely DealHub proposal execution.
• Participate in the development of proposals and itineraries for assigned programs.
• Coordinate the implementation of assigned custom programs, maintaining timelines, communications, and logistics.
• Track and follow up on incomplete documentation for accompanying faculty and their guests, providing backup to the other Custom Programs Coordinator.
• Liaise with IT and internal departments to troubleshoot Portal or Salesforce-related issues.
• Provide weekly status updates to the Custom Programs team.
• Serve as liaison to Site Staff and internal departments to ensure program delivery aligns with partner expectations and proposal commitments.
• Ensure quality service and timely follow-up for institutional partners, escalating complex issues or decisions to the Custom Programs Manager or Senior Director as needed.
• Other duties and projects, as assigned

Requirements, Work Experience and Education

• Bachelor’s degree required.
• One to three years of professional work experience or proven track record in relationship and sales support activities. Desired experience includes: higher education, study abroad administration, educational sales, or other industry experience in relationship support.
• Demonstrated project coordination and workflow management skills, with the ability to track multiple deadlines, prioritize tasks, and maintain clear documentation
• Keen attention to detail, particularly for data entry, document formatting, and compliance-oriented tasks
• Tech fluency and adaptability and openness in learning new platforms
• Demonstrated ability to work independently with a proactive approach to problem-solving and follow-up, especially in asynchronous environments
• Strong oral and written communication skills and mature approach to communication
• Ability to work effectively with multiple stakeholders from diverse communities and cultures
• Ability to relate to and support students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students
• Fluency in English, both written and verbal, to effectively collaborate across international teams and support U.S.-based partners
• Proficiency in Word and Excel
• Experience in Salesforce and Dealhub is helpful, but not required
• Existing work authorization for UK, physically reside in England.

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven’t considered. If this describes you, please don’t hesitate to apply and tell us about yourself.

Physical and Work Environment

• Usual office tasks such as computer work, typing, phone calls, video calls , maintaining systems and files
• Remote position. Laptop will be provided.
• Occasional international travel may be required.
• Ability to attend occasional meetings outside of local business hours, due to the global nature of our operations.

To Apply
Please submit your resume and cover letter via the IFSA Career’s page at https://ifsa-butler.org/careers/ In your cover letter, please highlight your motivation for applying, as well as highlighting your coordination skills.
IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.

• Operate with a customer- and solutions-oriented mindset to quickly respond to internal and external requests.
• Manage internal tracking tools and perform weekly audits in Salesforce and Planner to ensure program tasks and deadlines are accurately reflected.
• Serve as the primary lead for developing and maintaining arrival guides.
• Prepare first drafts of institutional agreements using standard templates.
• Collaborate with other members of the Custom Programs Team to support timely DealHub proposal execution.
• Participate in the development of proposals and itineraries for assigned programs.
• Coordinate the implementation of assigned custom programs, maintaining timelines, communications, and logistics.
• Track and follow up on incomplete documentation for accompanying faculty and their guests, providing backup to the other Custom Programs Coordinator.
• Liaise with IT and internal departments to troubleshoot Portal or Salesforce-related issues.
• Provide weekly status updates to the Custom Programs team.
• Serve as liaison to Site Staff and internal departments to ensure program delivery aligns with partner expectations and proposal commitments.
• Ensure quality service and timely follow-up for institutional partners, escalating complex issues or decisions to the Custom Programs Manager or Senior Director as needed.
• Other duties and projects, as assigne