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Customer Success Manager at Financial Times
London, England, United Kingdom - Full Time
Skills Needed
Customer Success, Account Management, Relationship Building, Communication Skills, Problem Solving, Data Analysis, Proactive Thinking, Collaboration, Digital Subscriptions, Saas, Salesforce.Com, Customer Engagement, Kpi Supervision, Product Knowledge, Stakeholder Management, Onboarding
Specialization
Candidates should have experience in customer success or account management and possess strong relationship-building and communication skills. Proactive problem-solving abilities and the capacity to manage multiple priorities are essential.
Experience Required
Minimum 2 year(s)
Retail Customer Service at Entain
Elmbridge, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Cash Handling, Teamwork, Self Motivated, Empathy, Relationship Building
Specialization
Candidates must be at least 18 years old and have a passion for customer service. They should be self-motivated, able to work alone or in a team, and handle challenging situations professionally.
Production Operative (Cookline - Nights) at Kepak Clonee
Kirkham, England, United Kingdom - Full Time
Skills Needed
Team Player, Motivated, Enthusiastic, Attention To Detail, Health And Safety Conscious, Flexible
Specialization
Applicants should be team players who are motivated and enthusiastic. Attention to detail and health and safety consciousness are essential.
Contracts Officer at Indra Park Air
Market Deeping, England, United Kingdom - Full Time
Skills Needed
Contract Management, Commercial Awareness, Risk Management, Analytical Skills, Problem Solving, Communication Skills, Interpersonal Skills, Negotiation Skills, Microsoft Word, Microsoft Excel, Sharepoint, Powerpoint, Team Collaboration, Bid Support, Project Delivery, Process Improvement
Specialization
The ideal candidate should have experience in contractual bid support and a strong understanding of commercial principles in an international context. Excellent communication and analytical skills are essential for managing risks and collaborating effectively.
Experience Required
Minimum 5 year(s)
Experienced Consultant, Life Sciences Strategy at Blue Matter
London, England, United Kingdom - Full Time
Skills Needed
Critical Thinking, Collaboration, Communication, Proactivity, Analytical Skills, Research Skills, Problem Solving, Client Engagement
Specialization
Candidates should have 2+ years of consulting or commercial pharma experience for the Consultant role, and 3+ years for the Senior Consultant role. An advanced degree is preferred, and candidates should possess a strong foundation in critical thinking, collaboration, communication, and proactivity.
Experience Required
Minimum 2 year(s)
Class 1 Driver - Days at Culina Group
Wychavon, England, United Kingdom - Full Time
Skills Needed
Lgv C+E Licence, Current Dcpc, Communication Skills, Fast Paced Environment, Prioritization Skills
Specialization
Candidates must possess an LGV C+E Licence and a current DCPC. Knowledge of the Road Transport Directive and current drivers' hours is desirable, but full training can be provided.
Care Assistant at Home Instead Senior Care Etobicoke Mississauga
Livingston, Scotland, United Kingdom - Full Time
Skills Needed
Companionship, Meal Preparation, Light Housework, Accompanying To Appointments, Personal Care, Communication, Empathy, Time Management
Specialization
Previous care experience is welcome but not required. A valid driving licence and access to a reliable vehicle is preferred for accompanying clients to appointments.
Business Development Manager- London Markets at Jensten Group
London, England, United Kingdom - Full Time
Skills Needed
Business Development, Broker Network Expansion, Sales Presentations, Negotiation Skills, Customer Service, Stakeholder Management, Research Skills, Strategy Planning, Attention To Detail, Multi Tasking, Insurance Background, Networking, Influencing Skills, Acturis Experience, Proactive Mindset, Teamwork
Specialization
Candidates should have an insurance background, ideally with London Markets experience, and proven networking skills. Strong negotiation, customer service focus, and relevant qualifications are also required.
Experience Required
Minimum 2 year(s)
Senior Tester - Manual + Automation at NECSWS
, , United Kingdom - Full Time
Skills Needed
Manual Testing, Test Case Design, Defect Reporting, Functional Testing, Integration Testing, System Testing, Uat Testing, Regression Testing, Automation Testing, Selenium Webdriver, Cucumber, Api Testing, Postman, Jira, Git, Aws Devops
Specialization
Candidates should have experience in manual and automation testing, including tools like Selenium and JIRA. Familiarity with Agile and Waterfall methodologies is also required.
Experience Required
Minimum 5 year(s)
Theatre Practitioner - Operating Department Practitioner - Scrub (RGN / ODP at Nuffield Health
Guildford, England, United Kingdom - Full Time
Skills Needed
Scrub Practitioner, Theatre Practitioner, Patient Care, Communication Skills, Team Player, Detail Oriented, Empathetic, Perioperative Care, Surgical First Assist Training, Supervision, Support, Development, Multi Disciplinary Team, State Of The Art Technology, Evidence Based Care, Quality Standards
Specialization
Candidates must be registered with the appropriate governing body (NMC or HCPC) and have post-registration experience in Scrub roles within a Theatre environment. Strong communication skills and a passion for exceptional patient care are essential.
Experience Required
Minimum 2 year(s)
Christmas Customer Assistant - Warehouse Operative - Uddingston SF at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Teamwork, Digital Capability, Flexibility, Adaptability, Product Knowledge
Specialization
Candidates must be at least 18 years old due to health and safety legislation. Being digitally confident and a team player is essential for this role.
Trainee Data Analyst - Elevation Programme at Frasers Group
Shirebrook, England, United Kingdom - Full Time
Skills Needed
Analytical Skills, Problem Solving, Data Modelling, Commercial Awareness, Customer Trend Analysis, Technical Mindset, Inquisitive Nature, Ai Adoption
Specialization
Candidates must have valid working rights for the UK and at least one year of work experience if they do not hold a degree. A GCSE grade A*-C in Maths and English is required, and no specific degree is mandated.
Senior Electrical Engineer at RAMBOLL US Consulting Inc
Bristol, England, United Kingdom - Full Time
Skills Needed
Electrical Engineering, Building Services, Design Solutions, Client Relations, Project Management, Team Collaboration, Digital Design Innovation, Technical Delivery, Mentoring, Attention To Detail, Communication, Time Management, Problem Solving, Quality Assurance, Sustainable Design, Software Proficiency
Specialization
Candidates must have a CIBSE/IET/IMechE accredited degree and IEng status, working towards CEng. Experience in managing multiple projects and providing guidance to junior staff is essential.
Experience Required
Minimum 5 year(s)
Associate Dentist at PortmanDentex
Lewes, England, United Kingdom - Full Time
Skills Needed
Sedation, Oral Surgery, Implants, Endodontics, Invisalign, Hygiene Support
Specialization
Candidates should have relevant dental qualifications and experience. A commitment to providing exceptional patient care is essential.
Experience Required
Minimum 2 year(s)
Retail Customer Service at Entain
Caernarfon, Wales, United Kingdom - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Teamwork, Self Motivated, Proactive, Cash Handling, Empathy
Specialization
Candidates must be 18 years or older and have a passion for customer service. Effective communication and the ability to handle challenging situations are essential.
LNG Technology Delivery Manager at Centrica
London, England, United Kingdom - Full Time
Skills Needed
Technology Delivery, Lng Trading, Stakeholder Management, Project Management, Solution Design, Architecture, Data Analytics, Team Management, Software Development, Systems Integration, Risk Management, Freight Trading, Shipping Operations, Problem Solving, Strategic Thinking, Commercial Acumen
Specialization
Proven experience in technology delivery within a trading environment and a strong understanding of LNG trading workflows. Excellent stakeholder management and communication skills are essential, along with a technical background in software development or data engineering.
Experience Required
Minimum 5 year(s)
Paid Performance Platformer at Havas Group
London, England, United Kingdom - Full Time
Skills Needed
Proficiency In Ms Powerpoint, Proficiency In Ms Word, Proficiency In Ms Excel, Interest In Digital Media, Good Numeracy Skills, Analytical Skills, Time Management Skills, Attention To Detail, Strong Communication Skills, Positive Attitude, Hunger To Learn
Specialization
Candidates should have proficiency in MS Office tools and a strong interest in digital media. Good numeracy and analytical skills, along with excellent time management and communication abilities, are essential.
Strategic Account Director, UK at Postman Inc
London, England, United Kingdom - Full Time
Skills Needed
Enterprise Sales, Strategic Account Management, Solution Selling, Technical Products, Collaboration, Security, Api Governance, Ai, Relationship Building, C Suite Engagement, Customer Success, Cross Functional Engagement, Emerging Technologies, Developer Tools, Cloud Infrastructure, Platform Solutions
Specialization
Candidates should have 10-15 years of enterprise sales experience with a proven track record in strategic account management. A deep understanding of enterprise buyer personas and the ability to navigate large organizations is essential.
Experience Required
Minimum 10 year(s)
Night Hotel Front Office Host at Chessington World of Adventures Resort
, England, United Kingdom - Full Time
Skills Needed
Positive Attitude, Teamwork, Fast Paced Environment, Guest Service, Problem Solving, Communication
Specialization
You need to have a positive attitude and enjoy working as part of a team. Being able to deliver fun experiences to guests is essential.
Product Proposition Development Administrator at LegalAndGeneral
Hove, England, United Kingdom - Full Time
Skills Needed
Product Development, Regulatory Compliance, Customer Research, Communication Skills, Organizational Skills, Collaboration, Workplace Savings Knowledge, Market Awareness
Specialization
A 2:1 degree in any discipline is required, along with curiosity and a desire to learn. Knowledge of Workplace Savings products and strong communication skills are desirable.
Customer Success Manager at Financial Times
London, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success, Account Management, Relationship Building, Communication Skills, Problem Solving, Data Analysis, Proactive Thinking, Collaboration, Digital Subscriptions, SaaS, Salesforce.com, Customer Engagement, KPI Supervision, Product Knowledge, Stakeholder Management, Onboarding

Industry

Newspaper Publishing

Description
About Us The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our Commitment to Diversity, Equity and Inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The Role We are seeking a proactive and strategic Customer Success Manager to join our growing B2B business, based in London. This role is pivotal in driving digital engagement across FT group subscriptions and growing our customer relationships. You will work in close collaboration with sales counterparts to nurture key accounts and help customers realise the full value of an FT subscription. Key Responsibilities Strategically handle a set of B2B accounts with custom engagement strategies aligned to business and customer goals Build strong professional relationships with customer stakeholders, developing a deep understanding of their organisational needs Define and review expected customer outcomes from FT subscriptions across multiple functions Use product knowledge to connect FT features with customer-specific outcomes Provide expertise on FT content, tools and delivery platforms Guide customers through successful journeys, from pre-sales trials to onboarding and renewal Collaborate with internal collaborators (Sales, Product, Support, Editorial) to deliver customer priorities Share insights and best practices across Customer Success and Sales teams regionally Stay current with product developments and suggest process or system improvements Supervise and report on KPIs such as engagement metrics and Net Promoter Score Required Skills and Experience Experience in customer success, account management, or similar client-facing roles Strong relationship-building and communication skills Proactive questioning and problem-solving abilities Ability to manage multiple priorities and collaborate with sales teams Competency in aligning customer needs with product features Comfortable using data to inform decisions and track progress Strong initiative and ability to thrive in a fast-paced environment Desirable Background in digital subscriptions, SaaS, or IT services Familiarity with Salesforce.com Additional language skills What’s in it for You? Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help. Further Information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com. #LI-SM1
Responsibilities
The Customer Success Manager will strategically handle B2B accounts and build strong relationships with customer stakeholders. They will guide customers through successful journeys from pre-sales trials to onboarding and renewal.
Customer Success Manager at Financial Times
London, England, United Kingdom - Full Time
Skills Needed
Customer Success, Account Management, Relationship Building, Communication Skills, Problem Solving, Data Analysis, Proactive Thinking, Collaboration, Digital Subscriptions, Saas, Salesforce.Com, Customer Engagement, Kpi Supervision, Product Knowledge, Stakeholder Management, Onboarding
Specialization
Candidates should have experience in customer success or account management and possess strong relationship-building and communication skills. Proactive problem-solving abilities and the capacity to manage multiple priorities are essential.
Experience Required
Minimum 2 year(s)
Retail Customer Service at Entain
Elmbridge, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Cash Handling, Teamwork, Self Motivated, Empathy, Relationship Building
Specialization
Candidates must be at least 18 years old and have a passion for customer service. They should be self-motivated, able to work alone or in a team, and handle challenging situations professionally.
Production Operative (Cookline - Nights) at Kepak Clonee
Kirkham, England, United Kingdom - Full Time
Skills Needed
Team Player, Motivated, Enthusiastic, Attention To Detail, Health And Safety Conscious, Flexible
Specialization
Applicants should be team players who are motivated and enthusiastic. Attention to detail and health and safety consciousness are essential.
Contracts Officer at Indra Park Air
Market Deeping, England, United Kingdom - Full Time
Skills Needed
Contract Management, Commercial Awareness, Risk Management, Analytical Skills, Problem Solving, Communication Skills, Interpersonal Skills, Negotiation Skills, Microsoft Word, Microsoft Excel, Sharepoint, Powerpoint, Team Collaboration, Bid Support, Project Delivery, Process Improvement
Specialization
The ideal candidate should have experience in contractual bid support and a strong understanding of commercial principles in an international context. Excellent communication and analytical skills are essential for managing risks and collaborating effectively.
Experience Required
Minimum 5 year(s)
Experienced Consultant, Life Sciences Strategy at Blue Matter
London, England, United Kingdom - Full Time
Skills Needed
Critical Thinking, Collaboration, Communication, Proactivity, Analytical Skills, Research Skills, Problem Solving, Client Engagement
Specialization
Candidates should have 2+ years of consulting or commercial pharma experience for the Consultant role, and 3+ years for the Senior Consultant role. An advanced degree is preferred, and candidates should possess a strong foundation in critical thinking, collaboration, communication, and proactivity.
Experience Required
Minimum 2 year(s)
Class 1 Driver - Days at Culina Group
Wychavon, England, United Kingdom - Full Time
Skills Needed
Lgv C+E Licence, Current Dcpc, Communication Skills, Fast Paced Environment, Prioritization Skills
Specialization
Candidates must possess an LGV C+E Licence and a current DCPC. Knowledge of the Road Transport Directive and current drivers' hours is desirable, but full training can be provided.
Care Assistant at Home Instead Senior Care Etobicoke Mississauga
Livingston, Scotland, United Kingdom - Full Time
Skills Needed
Companionship, Meal Preparation, Light Housework, Accompanying To Appointments, Personal Care, Communication, Empathy, Time Management
Specialization
Previous care experience is welcome but not required. A valid driving licence and access to a reliable vehicle is preferred for accompanying clients to appointments.
Business Development Manager- London Markets at Jensten Group
London, England, United Kingdom - Full Time
Skills Needed
Business Development, Broker Network Expansion, Sales Presentations, Negotiation Skills, Customer Service, Stakeholder Management, Research Skills, Strategy Planning, Attention To Detail, Multi Tasking, Insurance Background, Networking, Influencing Skills, Acturis Experience, Proactive Mindset, Teamwork
Specialization
Candidates should have an insurance background, ideally with London Markets experience, and proven networking skills. Strong negotiation, customer service focus, and relevant qualifications are also required.
Experience Required
Minimum 2 year(s)
Senior Tester - Manual + Automation at NECSWS
, , United Kingdom - Full Time
Skills Needed
Manual Testing, Test Case Design, Defect Reporting, Functional Testing, Integration Testing, System Testing, Uat Testing, Regression Testing, Automation Testing, Selenium Webdriver, Cucumber, Api Testing, Postman, Jira, Git, Aws Devops
Specialization
Candidates should have experience in manual and automation testing, including tools like Selenium and JIRA. Familiarity with Agile and Waterfall methodologies is also required.
Experience Required
Minimum 5 year(s)
Theatre Practitioner - Operating Department Practitioner - Scrub (RGN / ODP at Nuffield Health
Guildford, England, United Kingdom - Full Time
Skills Needed
Scrub Practitioner, Theatre Practitioner, Patient Care, Communication Skills, Team Player, Detail Oriented, Empathetic, Perioperative Care, Surgical First Assist Training, Supervision, Support, Development, Multi Disciplinary Team, State Of The Art Technology, Evidence Based Care, Quality Standards
Specialization
Candidates must be registered with the appropriate governing body (NMC or HCPC) and have post-registration experience in Scrub roles within a Theatre environment. Strong communication skills and a passion for exceptional patient care are essential.
Experience Required
Minimum 2 year(s)
Christmas Customer Assistant - Warehouse Operative - Uddingston SF at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Teamwork, Digital Capability, Flexibility, Adaptability, Product Knowledge
Specialization
Candidates must be at least 18 years old due to health and safety legislation. Being digitally confident and a team player is essential for this role.
Trainee Data Analyst - Elevation Programme at Frasers Group
Shirebrook, England, United Kingdom - Full Time
Skills Needed
Analytical Skills, Problem Solving, Data Modelling, Commercial Awareness, Customer Trend Analysis, Technical Mindset, Inquisitive Nature, Ai Adoption
Specialization
Candidates must have valid working rights for the UK and at least one year of work experience if they do not hold a degree. A GCSE grade A*-C in Maths and English is required, and no specific degree is mandated.
Senior Electrical Engineer at RAMBOLL US Consulting Inc
Bristol, England, United Kingdom - Full Time
Skills Needed
Electrical Engineering, Building Services, Design Solutions, Client Relations, Project Management, Team Collaboration, Digital Design Innovation, Technical Delivery, Mentoring, Attention To Detail, Communication, Time Management, Problem Solving, Quality Assurance, Sustainable Design, Software Proficiency
Specialization
Candidates must have a CIBSE/IET/IMechE accredited degree and IEng status, working towards CEng. Experience in managing multiple projects and providing guidance to junior staff is essential.
Experience Required
Minimum 5 year(s)
Associate Dentist at PortmanDentex
Lewes, England, United Kingdom - Full Time
Skills Needed
Sedation, Oral Surgery, Implants, Endodontics, Invisalign, Hygiene Support
Specialization
Candidates should have relevant dental qualifications and experience. A commitment to providing exceptional patient care is essential.
Experience Required
Minimum 2 year(s)
Retail Customer Service at Entain
Caernarfon, Wales, United Kingdom - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Teamwork, Self Motivated, Proactive, Cash Handling, Empathy
Specialization
Candidates must be 18 years or older and have a passion for customer service. Effective communication and the ability to handle challenging situations are essential.
LNG Technology Delivery Manager at Centrica
London, England, United Kingdom - Full Time
Skills Needed
Technology Delivery, Lng Trading, Stakeholder Management, Project Management, Solution Design, Architecture, Data Analytics, Team Management, Software Development, Systems Integration, Risk Management, Freight Trading, Shipping Operations, Problem Solving, Strategic Thinking, Commercial Acumen
Specialization
Proven experience in technology delivery within a trading environment and a strong understanding of LNG trading workflows. Excellent stakeholder management and communication skills are essential, along with a technical background in software development or data engineering.
Experience Required
Minimum 5 year(s)
Paid Performance Platformer at Havas Group
London, England, United Kingdom - Full Time
Skills Needed
Proficiency In Ms Powerpoint, Proficiency In Ms Word, Proficiency In Ms Excel, Interest In Digital Media, Good Numeracy Skills, Analytical Skills, Time Management Skills, Attention To Detail, Strong Communication Skills, Positive Attitude, Hunger To Learn
Specialization
Candidates should have proficiency in MS Office tools and a strong interest in digital media. Good numeracy and analytical skills, along with excellent time management and communication abilities, are essential.
Strategic Account Director, UK at Postman Inc
London, England, United Kingdom - Full Time
Skills Needed
Enterprise Sales, Strategic Account Management, Solution Selling, Technical Products, Collaboration, Security, Api Governance, Ai, Relationship Building, C Suite Engagement, Customer Success, Cross Functional Engagement, Emerging Technologies, Developer Tools, Cloud Infrastructure, Platform Solutions
Specialization
Candidates should have 10-15 years of enterprise sales experience with a proven track record in strategic account management. A deep understanding of enterprise buyer personas and the ability to navigate large organizations is essential.
Experience Required
Minimum 10 year(s)
Night Hotel Front Office Host at Chessington World of Adventures Resort
, England, United Kingdom - Full Time
Skills Needed
Positive Attitude, Teamwork, Fast Paced Environment, Guest Service, Problem Solving, Communication
Specialization
You need to have a positive attitude and enjoy working as part of a team. Being able to deliver fun experiences to guests is essential.
Product Proposition Development Administrator at LegalAndGeneral
Hove, England, United Kingdom - Full Time
Skills Needed
Product Development, Regulatory Compliance, Customer Research, Communication Skills, Organizational Skills, Collaboration, Workplace Savings Knowledge, Market Awareness
Specialization
A 2:1 degree in any discipline is required, along with curiosity and a desire to learn. Knowledge of Workplace Savings products and strong communication skills are desirable.
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