Salary £24,360.00
Location Glasgow Head Office
Shift Pattern Days
This is a permanent, full time vacancy that will close in 14 days at 23:59 BST.

QUALIFICATIONS / EXPERIENCE:

Experience in a similar customer service-based role is desirable but not essential.

• Ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
• Ensure the accurate input of data and the completion of all relevant fields throughout each call.
• Liaise with Engineers in order to prioritise calls enabling swift response times.
• Manage after call activities to effectively manage workload and service levels.
• Communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues.