SHORT DESCRIPTION:

As an IT Support Apprentice, you’ll be the go-to helper for all things tech—setting up devices, solving everyday IT issues, and keeping systems running smoothly. It’s a hands-on role where you learn by doing, gaining real-world experience while building the skills to become a future IT pro.

FULL DESCRIPTION:

PDSVISION UK is part of a worldwide group that provides a diverse range of engineering solutions, consultancy and training. Working with the IT Manager in this hands-on role you will help support the UK region which comprises of 2 sites in Cheadle and Cambridge with approx. 100 users. In addition, you will be a part of the Global IT Support helpdesk providing 1st Line Support.
This would be a big step up for the right person looking to develop a career in IT as we have a relatively complex IT infrastructure for a business of our size.
We can offer you on the job training, exposure to lots of different technologies, excellent prospects and the chance to have a real positive impact within the organisation but you’d need to be a fast learner, methodical and be able to follow written procedures carefully.
To give you an idea of what you would be working with, some of the technologies we use include; 365 including Teams Voice, a cloud based Zero Trust network, Dell hardware, WatchGuard Firebox Security Appliances, UniFi network switching and WiFi, Hyper-V VMs, Veeam Backup and Replication, MS SQL Server, Bitdefender, 1 Gbps Leased Line, the latest versions of MS Software and a whole lot more.
The core role as an Apprentice IT Support Technician will be to:
· Provide 1st Line / Desktop support to the user base operating on a Windows network
· Create new user accounts
· User administration
· Troubleshoot issues relating to PCs, laptops, servers, printers, software, networks, phones, etc.
· Set-up new PCs, laptops, printers, software, phones, etc.
· Source and order new hardware
· Assist in IT related projects

EMPLOYER DESCRIPTION:

PDSVISION UK is a multi-disciplined engineering consultancy, software channel partner and training provider with offices in Cambridge, Manchester and Edinburgh, helping engineering companies transform how they both develop products and manufacturing processes and manage risks during operation.
We are a member of the PDSVISION Group, a fast-growing international provider of engineering services and software, with over 500 staff and operations in the UK, EMEA, SEA, APAC and USA.
Within the PDSVISION Group, our UK team leads our Global Centre of Excellence for Systems Engineering, including Functional Safety and Reliability Analysis, Model-Based Systems Engineering (MBSE) and Application Lifecycle Management (ALM). We provide extensive implementation, consulting and training services to support client objectives and strengthen their inhouse capabilities.

SKILLS REQUIRED:

· Ability to quickly identify a user’s needs when, as often the case, the user doesn’t quite know themselves
· A professional approach, to be customer focused and be looking to develop technical support skills
· Eager to learn in a fast-paced friendly environment

QUALIFICATIONS REQUIRED:

· You’ll need at least five GCSEs (or equivalent) at Grade B or above including Maths, English and IT / Computer Science.
· Driving License
Start Date: 08/09/2025
Job Types: Full-time, Apprenticeship
Pay: £12.00 per hour

Additional pay:

• Yearly bonus

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work Location: In person
Reference ID: PDS - IT Apprentice - 2025
Expected start date: 08/09/202

Please refer the Job description for details