JOB DESCRIPTION:

Working closely with the other members of our service administration team you will be responsible for selling our after-sales products in a defined region. Ensuring our customers have a wonderful ownership experience.

COMMERCIAL

As part of the Customer support team for the UK, take primary responsibility for supporting and growing the business in a designated area by:

• Seeking to recover lost business and penetrate competitor accounts.
• Develop a relationship with each of your customers to understand their business and the industry within which they operate in order to position yourself as a trusted advisor and sell the appropriate service products within our range.
• Renew all your contract customers by engaging in conversation to understand how their needs might have changed since prior year and seek to grow the contract year on year.
• Engage with your customers under warranty early on in the cycle in order to better inform them of on-going support options and costs, working together within their budget cycle.
• Grow the number of contracts in your territory by encouraging customers who normally operate under ‘book and bill’ to purchase a contract
• Understand the financial position of UK service, work towards achieving the AOP targets and understand your own costs and how they can add value to both revenue and margin
• Develop a solid understanding of Instron service’s products
• Take on the responsibility and assume the lead for specific projects and be prepared to present at the monthly catch-up’s
• Mentor the more junior or less experienced team members
• Act as a backup for your administrative focused colleagues as and when required.

QUALIFICATIONS

• Professional training/qualification is preferred.
• 4 plus years of previous relevant aftersales experience.

Please refer the Job description for details