POSITION SUMMARY

An Operations Controller serves as the frontline to our business in ensuring optimization of schedule through providing helicopter charter solutions to industry professionals and Flexjet Helicopter Owners. The OCC plays an integral part in the planning process of their travel and works closely with several departments to create every client’s experience and is responsible for establishing, building and maintaining long-term relationships. Overall, the OCC is responsible for providing world-class service and ensuring that schedules are fully optimized.

EDUCATION & EXPERIENCE

• BA degree or equivalent from two-year college or technical school in a service and/or hospitality field is preferred or equivalent combination of education and/or experience.
• Experience working in a Operations Control in a Rotary Operation is essential.
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
• Knowledge of use and operation of standard office equipment

REQUIRED SKILLS & QUALIFICATIONS

• Must have the legal right to work in the United Kingdom.
• Good attention to detail and accuracy.
• Ability to work collaboratively in a team environment and adapt to a flexible schedule.
• Demonstrated knowledge of Flexjet Helicopters’ products and services, with the ability to interpret customer contracts.
• The ability to remain calm under pressure and effectively manage multiple customer requests in a challenging and demanding environment.
• Excellent interpersonal, verbal, written, computer, and presentation skills to perform the role to a high standard.

• Oversee aircraft availability and coordinate with relevant departments as needed.
• Plan and optimise flight schedules within regulatory, customer service, and business requirements.
• Manage handling and coordinate all flight-related services, including overflight permits and communication with Aviation Authorities.
• Provide technical support to the sales and client services teams, including trip support and Flight Suitability Checks.
• Conduct worldwide flight planning in compliance with the Operations Manual, procedures, and regulations, with a strong emphasis on safety.
• Monitor and support flights in progress, assisting flight crews with meteorological analysis, aeronautical charts, ATS monitoring, and route optimisation.
• Evaluate and implement ERP procedures in line with company policies.
• Maintain comprehensive knowledge of EASA or CAA FTL regulations and crew planning.
• Collaborate with the maintenance department to coordinate scheduled and unscheduled maintenance events and MEL restrictions for both rotary and fixed-wing aircraft.
• Continuously monitor and adjust schedules to accommodate new demands and aircraft availability, ensuring maximum efficiency and profitability.
• Deliver exceptional customer service from initial enquiry through to post-flight follow-up.
• Ensure smooth day-of-flight operations by tracking flight status, catering, and other logistics, providing timely updates to customers as necessary.
• Respond proactively to client requests with clear and immediate communication via phone, email, and web-based platforms.
• Foster strong relationships with internal teams, external clients, and suppliers to facilitate seamless operations.
• Build and maintain relationships with customers and industry partners to enhance service delivery.
• Support senior management with business needs and special projects as required.
• Work closely with the client services team to ensure seamless flight execution.
• Resolve operational disruptions by implementing aircraft changes while prioritising customer needs and cost implications.
• Maximise fleet scheduling opportunities through the charter market when necessary.