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Volunteer Dual Diagnosis Recovery Support (Punjabi Speaking) at Change Grow Live
London, England, United Kingdom - Full Time
Skills Needed
Punjabi Speaking, Dual Diagnosis Support, Mental Health Support, Substance Misuse Treatment, Motivational Interviewing, Psychosocial Support, Recovery Planning, Screening And Assessment, Safeguarding, Multi Agency Partnership Working
Specialization
Candidates must be 18 years or older, Punjabi speaking, and able to commit to at least two days per week. An enhanced Disclosure and Barring Service (DBS) check is required.
Volunteer Entry Into Service (EIS) Engagement Tamil Speaking at Change Grow Live
London, England, United Kingdom - Full Time
Skills Needed
Tamil Speaking, Patient Assessment, Engagement, Screening, Recovery Planning, Motivational Interviewing, Cognitive Behavioral Interventions, Psychosocial Support, Referral Management, Harm Reduction
Specialization
Candidates must be Tamil speaking and at least 18 years of age. The role requires the ability to work flexibly across the community and is subject to an enhanced DBS check.
Senior Financial Crime Investigator at Nationwide
Newcastle upon Tyne, England, United Kingdom - Full Time
Skills Needed
Anti Money Laundering (Aml), Fraud Prevention, Customer Due Diligence (Cdd), Enhanced Due Diligence (Edd), Know Your Customer (Kyc), Suspicious Activity Reports (Sars), Sanctions Screening, Pep Screening, Transaction Monitoring, Financial Crime Investigation, Stakeholder Management, Quality Assurance, Regulatory Compliance, Risk Assessment, Payment Filtering, Daml Submissions
Specialization
Requires deep technical expertise in financial crime frameworks, including CDD, EDD, and KYC processes. Must be able to provide specialist guidance, coach colleagues, and manage stakeholder communications effectively.
Experience Required
Minimum 5 year(s)
Mortgage Broker Account Manager at Together Money
Cheadle, England, United Kingdom - Full Time
Skills Needed
Relationship Building, Communication Skills, Objection Handling, Problem Solving, Telephone Sales, Customer Service, Account Management, Financial Services Knowledge
Specialization
Candidates must have experience in financial services and telephone sales, with strong communication and problem-solving skills. A CeMAP qualification or equivalent is desirable.
Experience Required
Minimum 2 year(s)
Financial Crime Investigator at Nationwide
Newcastle upon Tyne, England, United Kingdom - Full Time
Skills Needed
Financial Crime Investigation, Due Diligence, Risk Assessment, Customer Interaction, Telephony Skills, Case Management, Communication Skills, Attention To Detail, Decision Making
Specialization
Candidates need strong communication skills and a keen eye for detail to operate in a fast-paced, telephony-driven environment. Ability to align decisions with policy requirements and handle customer interactions effectively is essential.
Experience Required
Minimum 2 year(s)
Collections Specialist at Together Money
Cheadle, England, United Kingdom - Full Time
Skills Needed
Collections And Recoveries, Vulnerable Customer Support, Affordability Assessment, Active Listening, Effective Questioning, Attention To Detail, Conflict Resolution, Customer Outcome Management, Mortgage Collections, First Contact Resolution
Specialization
Must have experience in collections and recoveries, including assessing affordability and dealing with vulnerable customers. An empathetic approach and the ability to work under pressure are essential, with mortgage collections experience being desirable.
Experience Required
Minimum 2 year(s)
Specialist, Client Processing Representative at BNY
Manchester, England, United Kingdom - Full Time
Skills Needed
Operational Oversight, Transaction Processing, Records Maintenance, Reconciliations, Regulatory Compliance, Data Analysis, Continuous Improvement, Procedure Development, Client Services, Transfer Agency
Specialization
Preferably 3-5 years of experience in financial services operations or client services. A bachelor's degree is beneficial but not required, along with a willingness to develop skills in AI and digital tools.
Experience Required
Minimum 2 year(s)
Legal Counsel - Employment Law at AON Plc - Canada
City of London, England, United Kingdom - Full Time
Skills Needed
Uk Employment Law, Employee Relations, Redundancy, Tupe, Disciplinary And Grievance Matters, Restrictive Covenants, Employment Tribunal Claims, Policy Development, Stakeholder Management, Commercial Advice, Legal Drafting, Organizational Change
Specialization
Must be a qualified solicitor or barrister in England and Wales with at least 4 years of PQE in employment law. Requires strong knowledge of UK employment law and the ability to provide commercially focused advice to stakeholders.
Experience Required
Minimum 5 year(s)
Security Operations Technical Lead at AJ Bell
Manchester, England, United Kingdom - Full Time
Skills Needed
Siem, Soar, Edr/Xdr, Threat Intelligence, Vulnerability Management, Incident Response, Network Security, Cloud Security, Microsoft Security Stack, Powershell, Python, Nist, Mitre Att&Ck, Iso27001, Dlp, Insider Risk Management
Specialization
Requires at least 7 years of experience in Security Operations, with 3 years in a lead or senior analyst role. Must possess strong hands-on expertise in SIEM, EDR, and cloud security controls, preferably within a financial services environment.
Experience Required
Minimum 10 year(s)
Specialist, Client Processing Representative at BNY
Manchester, England, United Kingdom - Full Time
Skills Needed
Operational Oversight, Data Analysis, Data Mapping, Advanced Excel, Vba, Regulatory Compliance, Workflow Management, Client Service Standards, Incident Resolution, Audit Participation
Specialization
Preferably 5-7 years of experience in financial services operations or oversight with advanced Excel and data analysis skills. A bachelor's degree is beneficial but not required.
Experience Required
Minimum 5 year(s)
Investment Associate Role - London (2026) at ITE MGMT
London, England, United Kingdom - Full Time
Skills Needed
Financial Modelling, Valuation, Due Diligence, Financial Analysis, Deal Execution, Investment Memos, Portfolio Monitoring, Excel, Powerpoint, Critical Thinking, English Proficiency, European Languages
Specialization
Candidates need 4+ years of experience in private equity, infrastructure, credit investing, or investment banking, with a degree from a top-tier institution. Strong financial modelling skills and a keen interest in real assets and the transportation sector are required.
Experience Required
Minimum 2 year(s)
Client Administrator at Evelyn Partners
City of London, England, United Kingdom - Full Time
Skills Needed
Client Service, Financial Product Knowledge, Communication Skills, Organisational Skills, Problem Solving, Pipeline Management, Aml Documentation, Relationship Management, Back Office Systems Maintenance, Foreign Exchange Transactions
Specialization
Requires proven experience in the financial services industry and a strong commitment to client service. A degree is preferred but not essential, along with the ability to prioritize work under pressure.
Experience Required
Minimum 2 year(s)
Painting Tutor | Flexible Hours | Online & In-Person | £20–£40/hr at FindTutors
Leeds, England, United Kingdom - Full Time
Skills Needed
Painting Techniques, Composition, Visual Art, Teaching, Communication, Curriculum Design
Specialization
Candidates should have basic knowledge of painting and visual art techniques along with a supportive teaching approach. No previous teaching experience is required.
Senior Relationship Management Apprentice at RBS
Doncaster, England, United Kingdom - Full Time
Skills Needed
Customer Service, Collaboration, Organizational Skills, Numeracy, Attention To Detail, Communication, Digital Literacy, Relationship Management
Specialization
Candidates must have 80 UCAS points (A Levels, BTECs, or Highers) and the right to work in the UK. A passion for customer service and strong organizational and numeracy skills are required.
Contractor Supervisor at Givaudan SA
Ashford, England, United Kingdom - Full Time
Skills Needed
Contractor Supervision, Permit To Work (Ptw) Management, Ehs Guidelines, Gmp Rules, Kpi Monitoring, Rams Assessment, Safety Auditing, Stakeholder Communication, Engineering Concepts, Hazard Identification
Specialization
Requires a vocational diploma or HNC in technical engineering with 3 to 5 years of experience in contractor supervision and safety. IOSH qualifications and strong knowledge of HSE regulations are preferred.
Experience Required
Minimum 2 year(s)
Procurement Professional at BAE Systems
Barrow-in-Furness, England, United Kingdom - Full Time
Skills Needed
End To End Procurement, Business Analysis, Technical Analysis, Business Process Mapping, Stakeholder Management, Communication Skills, Project Management, Data Analysis, Digital Transformation, Supply Chain Management
Specialization
Requires experience in end-to-end procurement and business change within large, complex organizations. Professional qualifications such as CIPS or APM are required.
Experience Required
Minimum 2 year(s)
Junior HR Advisor - Central London (37.5 hours) at Rituals
London, England, United Kingdom - Full Time
Skills Needed
Employee Relations, Hr Policy Application, Case Management, Absence Management, Probation Reviews, Performance Management, Hr Administration, Notetaking, Data Collection, Reporting, Relationship Building, Analytical Thinking, Problem Solving, Decision Making, Conflict Resolution, Change Management
Specialization
Requires previous experience as an HR coordinator within an Employee Relations team, ideally within the retail sector. Candidates must demonstrate the ability to work in a fast-paced environment and communicate effectively across all levels of management.
Experience Required
Minimum 2 year(s)
Field Service Manager at Stannah
Ringwood, England, United Kingdom - Full Time
Skills Needed
Field Service Management, Ppm Performance, Loler Defect Management, Health And Safety, People Development, Risk Management, Customer Satisfaction, Operational Efficiency, Workload Planning, Performance Management, Crm, Credit Control
Specialization
Requires previous experience in the lift industry or a similar service industry with transferable skills. A full UK driving licence is essential, and technical or management qualifications such as NVQ Level 2 Lift Engineering are desirable.
Experience Required
Minimum 5 year(s)
Global Product Costing Specialist at Vertiv
Redhill, England, United Kingdom - Full Time
Skills Needed
Product Costing, Product Management, Cost Engineering, Microsoft Excel, Microsoft Powerpoint, Power Bi, Sap, Oracle, Cost Modeling, Data Analysis, Value Engineering, Supply Chain Management, Financial Analysis, Stakeholder Management, Manufacturing Processes, Pricing Strategy
Specialization
Candidates must have 10–15 years of experience in product costing or management within a manufacturing environment. Proficiency in ERP systems, advanced Excel, and Power BI is required, along with the ability to communicate complex cost data to senior stakeholders.
Experience Required
Minimum 10 year(s)
Barista - Pret a Manger at Pret A Manger - UK
Glenavy, Northern Ireland, United Kingdom - Full Time
Skills Needed
Coffee Preparation, Latte Art, Customer Service, Team Training, Food Safety, Health & Safety, Waste Management, Inventory Management, Quality Control, Communication Skills
Specialization
Candidates must be able to follow strict food safety and health and safety standards while maintaining a professional appearance. The role requires the ability to coach others and engage positively with customers to create a vibrant shop atmosphere.
Volunteer Dual Diagnosis Recovery Support (Punjabi Speaking) at Change Grow Live
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Punjabi Speaking, Dual Diagnosis Support, Mental Health Support, Substance Misuse Treatment, Motivational Interviewing, Psychosocial Support, Recovery Planning, Screening and Assessment, Safeguarding, Multi-agency Partnership Working

Industry

Hospitals and Health Care

Description
Overview RISE is the substance misuse service for adults residing in Ealing Borough who wish to address their drug and/or alcohol issues. As RISE continues to increase its provision of access and support for individuals with complex mental health conditions, a vacancy has arisen for a Volunteer Recovery Support. They will need to have a specialism in Complex Dual Diagnosis (Co-existing Mental Health and Substance Use) The Dual Diagnosis Team for Ealing RISE supports service users dealing with: complex co-existing mental health and substance use conditions addressing their substance misuse issues using assertive in-reach, multi-agency partnership working & treatment plans a dedicated pathway of care You will support Team members with their caseload of clients with complex Co-existing Mental Health and Substance Use disorders, who have compounding issues and/or other needs; including: non-compliance or engagement with support services neurodevelopmental conditions learning disabilities challenging personality disorders poor physical health lack of community &/or family support, unsuitable living conditions challenges from multiple services involvement safeguarding or exploitation concerns Responsibilities You will work as an integral part of the multi-disciplinary team of Recovery Practitioners, Doctors, Nurses, Psychiatrists, and Psychologists, to deliver high quality provision from point of entry into RISE. You will support: clients treatment/recovery journey providing support to Team members with screening, assessment, pharmacological support, psychosocial support - cognitive & behavioural based interventions motivational interviewing interventions recovery planning and onward referral reducing drug and alcohol related harm to service users & the wider community promoting carer, service user & community involvement You will need to work flexibly across the local community with hours to suit service need. The team is peripatetic rather than hub based so all team members work in a variety of venues, including; Substance Misuse Hubs, Community Mental Health Services, GP Surgeries, and Supported Accommodations. We will support you in this volunteering role by ensuring that you receive regular supervision, Reflective Practice / Clinical Supervision and have a Team member on site who you can approach for day-to-day advice and guidance. Please note be considered for this volunteering role we require you to be > 18 years of age or older > Able to commit to a minimum of two days a week. > Subject to a (CGL funded) Disclosure and Barring Service (DBS) check at an enhanced level. We believe that having diverse people working as part of our team makes us the organisation that we are. We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible. The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible. If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Philip Keightley | philip.keightley@cgl.org.uk | 07795391186 Please note that we require you to be 18 years of age or older to be considered for this volunteering role. This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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Responsibilities
Support a multi-disciplinary team in delivering recovery journeys for clients with complex co-existing mental health and substance use disorders. Responsibilities include assisting with assessments, psychosocial interventions, and reducing drug and alcohol-related harm.
Volunteer Dual Diagnosis Recovery Support (Punjabi Speaking) at Change Grow Live
London, England, United Kingdom - Full Time
Skills Needed
Punjabi Speaking, Dual Diagnosis Support, Mental Health Support, Substance Misuse Treatment, Motivational Interviewing, Psychosocial Support, Recovery Planning, Screening And Assessment, Safeguarding, Multi Agency Partnership Working
Specialization
Candidates must be 18 years or older, Punjabi speaking, and able to commit to at least two days per week. An enhanced Disclosure and Barring Service (DBS) check is required.
Volunteer Entry Into Service (EIS) Engagement Tamil Speaking at Change Grow Live
London, England, United Kingdom - Full Time
Skills Needed
Tamil Speaking, Patient Assessment, Engagement, Screening, Recovery Planning, Motivational Interviewing, Cognitive Behavioral Interventions, Psychosocial Support, Referral Management, Harm Reduction
Specialization
Candidates must be Tamil speaking and at least 18 years of age. The role requires the ability to work flexibly across the community and is subject to an enhanced DBS check.
Senior Financial Crime Investigator at Nationwide
Newcastle upon Tyne, England, United Kingdom - Full Time
Skills Needed
Anti Money Laundering (Aml), Fraud Prevention, Customer Due Diligence (Cdd), Enhanced Due Diligence (Edd), Know Your Customer (Kyc), Suspicious Activity Reports (Sars), Sanctions Screening, Pep Screening, Transaction Monitoring, Financial Crime Investigation, Stakeholder Management, Quality Assurance, Regulatory Compliance, Risk Assessment, Payment Filtering, Daml Submissions
Specialization
Requires deep technical expertise in financial crime frameworks, including CDD, EDD, and KYC processes. Must be able to provide specialist guidance, coach colleagues, and manage stakeholder communications effectively.
Experience Required
Minimum 5 year(s)
Mortgage Broker Account Manager at Together Money
Cheadle, England, United Kingdom - Full Time
Skills Needed
Relationship Building, Communication Skills, Objection Handling, Problem Solving, Telephone Sales, Customer Service, Account Management, Financial Services Knowledge
Specialization
Candidates must have experience in financial services and telephone sales, with strong communication and problem-solving skills. A CeMAP qualification or equivalent is desirable.
Experience Required
Minimum 2 year(s)
Financial Crime Investigator at Nationwide
Newcastle upon Tyne, England, United Kingdom - Full Time
Skills Needed
Financial Crime Investigation, Due Diligence, Risk Assessment, Customer Interaction, Telephony Skills, Case Management, Communication Skills, Attention To Detail, Decision Making
Specialization
Candidates need strong communication skills and a keen eye for detail to operate in a fast-paced, telephony-driven environment. Ability to align decisions with policy requirements and handle customer interactions effectively is essential.
Experience Required
Minimum 2 year(s)
Collections Specialist at Together Money
Cheadle, England, United Kingdom - Full Time
Skills Needed
Collections And Recoveries, Vulnerable Customer Support, Affordability Assessment, Active Listening, Effective Questioning, Attention To Detail, Conflict Resolution, Customer Outcome Management, Mortgage Collections, First Contact Resolution
Specialization
Must have experience in collections and recoveries, including assessing affordability and dealing with vulnerable customers. An empathetic approach and the ability to work under pressure are essential, with mortgage collections experience being desirable.
Experience Required
Minimum 2 year(s)
Specialist, Client Processing Representative at BNY
Manchester, England, United Kingdom - Full Time
Skills Needed
Operational Oversight, Transaction Processing, Records Maintenance, Reconciliations, Regulatory Compliance, Data Analysis, Continuous Improvement, Procedure Development, Client Services, Transfer Agency
Specialization
Preferably 3-5 years of experience in financial services operations or client services. A bachelor's degree is beneficial but not required, along with a willingness to develop skills in AI and digital tools.
Experience Required
Minimum 2 year(s)
Legal Counsel - Employment Law at AON Plc - Canada
City of London, England, United Kingdom - Full Time
Skills Needed
Uk Employment Law, Employee Relations, Redundancy, Tupe, Disciplinary And Grievance Matters, Restrictive Covenants, Employment Tribunal Claims, Policy Development, Stakeholder Management, Commercial Advice, Legal Drafting, Organizational Change
Specialization
Must be a qualified solicitor or barrister in England and Wales with at least 4 years of PQE in employment law. Requires strong knowledge of UK employment law and the ability to provide commercially focused advice to stakeholders.
Experience Required
Minimum 5 year(s)
Security Operations Technical Lead at AJ Bell
Manchester, England, United Kingdom - Full Time
Skills Needed
Siem, Soar, Edr/Xdr, Threat Intelligence, Vulnerability Management, Incident Response, Network Security, Cloud Security, Microsoft Security Stack, Powershell, Python, Nist, Mitre Att&Ck, Iso27001, Dlp, Insider Risk Management
Specialization
Requires at least 7 years of experience in Security Operations, with 3 years in a lead or senior analyst role. Must possess strong hands-on expertise in SIEM, EDR, and cloud security controls, preferably within a financial services environment.
Experience Required
Minimum 10 year(s)
Specialist, Client Processing Representative at BNY
Manchester, England, United Kingdom - Full Time
Skills Needed
Operational Oversight, Data Analysis, Data Mapping, Advanced Excel, Vba, Regulatory Compliance, Workflow Management, Client Service Standards, Incident Resolution, Audit Participation
Specialization
Preferably 5-7 years of experience in financial services operations or oversight with advanced Excel and data analysis skills. A bachelor's degree is beneficial but not required.
Experience Required
Minimum 5 year(s)
Investment Associate Role - London (2026) at ITE MGMT
London, England, United Kingdom - Full Time
Skills Needed
Financial Modelling, Valuation, Due Diligence, Financial Analysis, Deal Execution, Investment Memos, Portfolio Monitoring, Excel, Powerpoint, Critical Thinking, English Proficiency, European Languages
Specialization
Candidates need 4+ years of experience in private equity, infrastructure, credit investing, or investment banking, with a degree from a top-tier institution. Strong financial modelling skills and a keen interest in real assets and the transportation sector are required.
Experience Required
Minimum 2 year(s)
Client Administrator at Evelyn Partners
City of London, England, United Kingdom - Full Time
Skills Needed
Client Service, Financial Product Knowledge, Communication Skills, Organisational Skills, Problem Solving, Pipeline Management, Aml Documentation, Relationship Management, Back Office Systems Maintenance, Foreign Exchange Transactions
Specialization
Requires proven experience in the financial services industry and a strong commitment to client service. A degree is preferred but not essential, along with the ability to prioritize work under pressure.
Experience Required
Minimum 2 year(s)
Painting Tutor | Flexible Hours | Online & In-Person | £20–£40/hr at FindTutors
Leeds, England, United Kingdom - Full Time
Skills Needed
Painting Techniques, Composition, Visual Art, Teaching, Communication, Curriculum Design
Specialization
Candidates should have basic knowledge of painting and visual art techniques along with a supportive teaching approach. No previous teaching experience is required.
Senior Relationship Management Apprentice at RBS
Doncaster, England, United Kingdom - Full Time
Skills Needed
Customer Service, Collaboration, Organizational Skills, Numeracy, Attention To Detail, Communication, Digital Literacy, Relationship Management
Specialization
Candidates must have 80 UCAS points (A Levels, BTECs, or Highers) and the right to work in the UK. A passion for customer service and strong organizational and numeracy skills are required.
Contractor Supervisor at Givaudan SA
Ashford, England, United Kingdom - Full Time
Skills Needed
Contractor Supervision, Permit To Work (Ptw) Management, Ehs Guidelines, Gmp Rules, Kpi Monitoring, Rams Assessment, Safety Auditing, Stakeholder Communication, Engineering Concepts, Hazard Identification
Specialization
Requires a vocational diploma or HNC in technical engineering with 3 to 5 years of experience in contractor supervision and safety. IOSH qualifications and strong knowledge of HSE regulations are preferred.
Experience Required
Minimum 2 year(s)
Procurement Professional at BAE Systems
Barrow-in-Furness, England, United Kingdom - Full Time
Skills Needed
End To End Procurement, Business Analysis, Technical Analysis, Business Process Mapping, Stakeholder Management, Communication Skills, Project Management, Data Analysis, Digital Transformation, Supply Chain Management
Specialization
Requires experience in end-to-end procurement and business change within large, complex organizations. Professional qualifications such as CIPS or APM are required.
Experience Required
Minimum 2 year(s)
Junior HR Advisor - Central London (37.5 hours) at Rituals
London, England, United Kingdom - Full Time
Skills Needed
Employee Relations, Hr Policy Application, Case Management, Absence Management, Probation Reviews, Performance Management, Hr Administration, Notetaking, Data Collection, Reporting, Relationship Building, Analytical Thinking, Problem Solving, Decision Making, Conflict Resolution, Change Management
Specialization
Requires previous experience as an HR coordinator within an Employee Relations team, ideally within the retail sector. Candidates must demonstrate the ability to work in a fast-paced environment and communicate effectively across all levels of management.
Experience Required
Minimum 2 year(s)
Field Service Manager at Stannah
Ringwood, England, United Kingdom - Full Time
Skills Needed
Field Service Management, Ppm Performance, Loler Defect Management, Health And Safety, People Development, Risk Management, Customer Satisfaction, Operational Efficiency, Workload Planning, Performance Management, Crm, Credit Control
Specialization
Requires previous experience in the lift industry or a similar service industry with transferable skills. A full UK driving licence is essential, and technical or management qualifications such as NVQ Level 2 Lift Engineering are desirable.
Experience Required
Minimum 5 year(s)
Global Product Costing Specialist at Vertiv
Redhill, England, United Kingdom - Full Time
Skills Needed
Product Costing, Product Management, Cost Engineering, Microsoft Excel, Microsoft Powerpoint, Power Bi, Sap, Oracle, Cost Modeling, Data Analysis, Value Engineering, Supply Chain Management, Financial Analysis, Stakeholder Management, Manufacturing Processes, Pricing Strategy
Specialization
Candidates must have 10–15 years of experience in product costing or management within a manufacturing environment. Proficiency in ERP systems, advanced Excel, and Power BI is required, along with the ability to communicate complex cost data to senior stakeholders.
Experience Required
Minimum 10 year(s)
Barista - Pret a Manger at Pret A Manger - UK
Glenavy, Northern Ireland, United Kingdom - Full Time
Skills Needed
Coffee Preparation, Latte Art, Customer Service, Team Training, Food Safety, Health & Safety, Waste Management, Inventory Management, Quality Control, Communication Skills
Specialization
Candidates must be able to follow strict food safety and health and safety standards while maintaining a professional appearance. The role requires the ability to coach others and engage positively with customers to create a vibrant shop atmosphere.