JOB PURPOSE

To deliver high-quality customer service and effective property management across an allocated portfolio. The successful candidate will be proactive, organised, and capable of completing tasks to a high standard. Training will be provided where necessary.

KEY DUTIES AND RESPONSIBILITIES

Property Management

• Apply company policies and procedures consistently.
• Arrange day-to-day, contracted, and cyclical maintenance.
• Attend client meetings, including AGMs.
• Assist with project management of major works with surveyors or consultants.
• Liaise with councils, professional bodies, and relevant agencies to ensure regulatory compliance.
• Maintain and update client files and correspondence.
• Respond to queries verbally and in writing.
• Issue and collect fees and common charges.
• Manage budgets, year-end accounts, and client statements.
• Monitor arrears and initiate credit control procedures.
• Track expenditure against budgets and produce management reports.
• Conduct regular site visits to ensure property standards.
• Process insurance claims efficiently.
• Communicate management issues to owners and issue relevant fees.
• Review and approve client communications and newsletters.
• Ensure Health & Safety compliance through professional services.

Working Environment

• Office-based with regular site visits and occasional evening meetings.
• Standard hours: 9:00 AM – 5:00 PM, Monday to Friday (1-hour lunch break).
• Flexibility required for client meetings outside standard hours.

Knowledge, Skills, and Experience

Essential

• Minimum 2 years’ experience managing a residential block portfolio.
• Knowledge of relevant legislation:
• Property Factors (Scotland) Act 2011
• Code of Conduct Order 2012
• Registration Regulations 2012
• Ability to interpret and apply company procedures.
• Strong verbal and written communication skills.
• Analytical and logical reasoning under pressure.
• Excellent IT skills (Word, Excel).
• Commitment to customer service.
• Ability to prioritise and manage workload effectively.
• Professional judgement and discretion.
• Problem-solving and initiative.
• Alignment with Redpath Bruce values and behaviours.