ABOUT US

YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend’s AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.
We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

THE ROLE

We are looking for a sharp, execution-focused Strategy & Operations Associate to own and improve the way our end-to-end funnel delivers financing to SMEs. This is a unique opportunity to join a fast-paced fintech scale-up and make a measurable impact on growth, efficiency, and merchant experience. You will work across departments to identify bottlenecks, design experiments, drive strategic initiatives, and champion operational innovation.

WHAT YOU’LL DO

• Own funnel performance end-to-end: From application to funding, analyse key drop-offs, bottlenecks, and points of friction — and deliver targeted strategies to improve conversion and throughput.
• Drive conversion optimisation by piloting initiatives, running A/B experiments, iterating on funnel logic, and influencing how we balance risk, speed, and customer experience.
• Define and track core operational KPIs and translate insights into clear action plans that deliver measurable improvements.
• Act as a change leader, implementing and embedding improvements quickly and effectively across teams with minimal disruption and strong adoption.
• Collaborate with Product, Credit, Risk, and Partner Success teams to implement strategic initiatives and test new approaches to scale operations more efficiently.
• Identify automation and tooling opportunities to reduce manual effort, improve compliance, and support rapid growth — all while maintaining quality standards.
• Act with urgency and ownership, prioritising high-impact opportunities and ensuring progress is made fast and visibly.