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Contact Centre Agent - Remote at Capillary Technologies
United Kingdom, , United Kingdom - Full Time
Skills Needed
Productivity, Operating Systems, Telephone Manner, Computer Skills, Customer Service, Customer Satisfaction, Interpersonal Skills, Professional Manner, Service Levels, Training Workshops, C Level
Qualification
Graduate
Sales Director - Recruitment at Elite Employee
United Kingdom, , United Kingdom - Full Time
Skills Needed
Retail, Manufacturing
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Trusts & Statutory Lead at Parkinsons UK
United Kingdom, , United Kingdom - Full Time
Skills Needed
Project Teams, Line Management, Leadership Skills
Qualification
Graduate
Psychological Wellbeing Practitioner * Fully Remote * at IPRS Health
United Kingdom, , United Kingdom - Full Time
Skills Needed
Assessment
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Model Risk Capabilities Manager - Remote at FDM Group
United Kingdom, , United Kingdom - Full Time
Skills Needed
Finance, Validation, Statistics, Model Development, Economics, Mathematics
Specialization
Business, Economics, Finance, Management, Mathematics, Statistics
Qualification
Graduate
Costs Draftsman / Lawyer at Wilson Mannion Legal Recruitment
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
(Sr.) Machine Learning Engineer, AdTech (Remote, International) at PulsePoint
United Kingdom, , United Kingdom - Full Time
Skills Needed
Neural Networks, Hypothesis Testing, Bayesian Inference, R, Ml, Dimensionality Reduction, Python, Geometry, Addition, Probability, Algorithms, Nlp, Linear Regression, Decision Trees, Data Structures, Collaborative Filtering, Color, Data Mining, Java, Statistics
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Remote (Sr.) Python Data Engineer (m/f/d) at RoomPriceGenie
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Remote Online ESL Teacher for KIDS at AirClass 1 on 1
United Kingdom, , United Kingdom - Full Time
Skills Needed
Learners, English, Kindergarten
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Custom Program Coordinator (Remote, England) at Study Abroad
United Kingdom, , United Kingdom - Full Time
Skills Needed
Excel, Salesforce, Higher Education, English, Project Coordination, Management Skills, Openness, Communication Skills, Color
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Geospatial Data Engineer at CGI
United Kingdom, , United Kingdom - Full Time
Skills Needed
Gdal, Extensions, Docker, Kubernetes, Teams, Technology, Qgis, Python, Esri, Fme, Aws, Ansible, Sql, Oracle Spatial, Azure
Qualification
Graduate
Franchise Partner - The Shutter Studio at The Shutter Studio
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Speech and Language Therapist – Autism and ADHD Assessments at The Autism Assessment Hub
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Field Sales Representative at Dojo
United Kingdom, , United Kingdom - Full Time
Skills Needed
Presentation Skills, Closing Abilities
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Meta Ads Manager at MTHD Marketing
United Kingdom, , United Kingdom - Full Time
Skills Needed
Analytical Skills, Digital Marketing, Reporting, Communication Skills, Performance Analysis, Campaign Tracking
Qualification
Graduate
Virtual Repairs Surveyor at Stonewater
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Lead Software Engineer - Remote at FDM Group
United Kingdom, , United Kingdom - Full Time
Skills Needed
Mongodb, Languages, Databases, Spring Boot, Public Sector, Service Standards, Infrastructure, Web Technologies, Continuous Improvement, Code, Aws, Elasticsearch, Messaging, Kafka, Java, Digital Services, Design Patterns, Search, Cloud, Software Architecture, Microservices
Qualification
Graduate
Remote Electrical Installation Educator (Term-Time) at One2Educate
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Apprenticeship
Experience Required
Minimum 3 year(s)
Italian speaking Medical Information Specialist - remote at ProPharma Group
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Asphalt & Aggregates Technical Manager at Mineral Products Association
United Kingdom, , United Kingdom - Full Time
Skills Needed
Specifications, Regulatory Agencies, Regulations, Asphalt, Teams, Sustainability, Construction Products, It, Materials, Road Construction, Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Contact Centre Agent - Remote at Capillary Technologies
United Kingdom, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

03 Dec, 25

Salary

0.0

Posted On

03 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Productivity, Operating Systems, Telephone Manner, Computer Skills, Customer Service, Customer Satisfaction, Interpersonal Skills, Professional Manner, Service Levels, Training Workshops, C Level

Industry

Outsourcing/Offshoring

Description

EDUCATION:

Educated to GCSE standard – 5 subjects attained at C level

EXPERIENCE & KNOWLEDGE:

  1. Must be able to evidence experience within a customer service environment either working face to face with customers or call centre based.

  2. Excellent communication and interpersonal skills

  • Articulate communicator
  • Excellent Listening skills
  • Excellent telephone manner
  1. Excellent computer skills
  • Experience using Google based packages
  • Experience of using the Internet
  1. Attention to detail
  2. Able to retain knowledge and understand multiple processes
Responsibilities
  1. Customer Service
  • Handle all incoming calls (customer queries/contacts) efficiently and professionally, ensuring customer satisfaction at all times and service level agreements are met.
  • To promote the Clients goods and services as required via outbound calling for new accounts, in line with department and individual targets and service levels (not sales driven).
  • Ensure that knowledge of products, services and procedures is comprehensive and up to date and identify areas where additional training may be required to ensure continued quality and productivity.
  • Operate contact centre equipment and operating systems proficiently and in line with internal policies and procedures.
  • Whilst on the telephone or when writing to a customer represent the company in a professional manner at all times, using internal guidelines, complaint documentation and expertise where necessary.
  1. Team Working
  • Achieve and maintain individual performance standards to help meet departmental objectives and organisational service level agreements.
  • Share and discuss ideas with manager and/or colleagues about where working practices could be improved, and where practical or appropriate, assist in implementing changes
  1. Other
  • Attend and participate in monthly team briefings, training workshops and update briefings as and when required, and to prepare information and collate action points as appropriate or requested
  • Carry out any other tasks or duties as may be set from time to time.
Contact Centre Agent - Remote at Capillary Technologies
United Kingdom, , United Kingdom - Full Time
Skills Needed
Productivity, Operating Systems, Telephone Manner, Computer Skills, Customer Service, Customer Satisfaction, Interpersonal Skills, Professional Manner, Service Levels, Training Workshops, C Level
Qualification
Graduate
Sales Director - Recruitment at Elite Employee
United Kingdom, , United Kingdom - Full Time
Skills Needed
Retail, Manufacturing
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Trusts & Statutory Lead at Parkinsons UK
United Kingdom, , United Kingdom - Full Time
Skills Needed
Project Teams, Line Management, Leadership Skills
Qualification
Graduate
Psychological Wellbeing Practitioner * Fully Remote * at IPRS Health
United Kingdom, , United Kingdom - Full Time
Skills Needed
Assessment
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Model Risk Capabilities Manager - Remote at FDM Group
United Kingdom, , United Kingdom - Full Time
Skills Needed
Finance, Validation, Statistics, Model Development, Economics, Mathematics
Specialization
Business, Economics, Finance, Management, Mathematics, Statistics
Qualification
Graduate
Costs Draftsman / Lawyer at Wilson Mannion Legal Recruitment
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
(Sr.) Machine Learning Engineer, AdTech (Remote, International) at PulsePoint
United Kingdom, , United Kingdom - Full Time
Skills Needed
Neural Networks, Hypothesis Testing, Bayesian Inference, R, Ml, Dimensionality Reduction, Python, Geometry, Addition, Probability, Algorithms, Nlp, Linear Regression, Decision Trees, Data Structures, Collaborative Filtering, Color, Data Mining, Java, Statistics
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Remote (Sr.) Python Data Engineer (m/f/d) at RoomPriceGenie
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Remote Online ESL Teacher for KIDS at AirClass 1 on 1
United Kingdom, , United Kingdom - Full Time
Skills Needed
Learners, English, Kindergarten
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Custom Program Coordinator (Remote, England) at Study Abroad
United Kingdom, , United Kingdom - Full Time
Skills Needed
Excel, Salesforce, Higher Education, English, Project Coordination, Management Skills, Openness, Communication Skills, Color
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Geospatial Data Engineer at CGI
United Kingdom, , United Kingdom - Full Time
Skills Needed
Gdal, Extensions, Docker, Kubernetes, Teams, Technology, Qgis, Python, Esri, Fme, Aws, Ansible, Sql, Oracle Spatial, Azure
Qualification
Graduate
Franchise Partner - The Shutter Studio at The Shutter Studio
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Speech and Language Therapist – Autism and ADHD Assessments at The Autism Assessment Hub
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Field Sales Representative at Dojo
United Kingdom, , United Kingdom - Full Time
Skills Needed
Presentation Skills, Closing Abilities
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Meta Ads Manager at MTHD Marketing
United Kingdom, , United Kingdom - Full Time
Skills Needed
Analytical Skills, Digital Marketing, Reporting, Communication Skills, Performance Analysis, Campaign Tracking
Qualification
Graduate
Virtual Repairs Surveyor at Stonewater
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Lead Software Engineer - Remote at FDM Group
United Kingdom, , United Kingdom - Full Time
Skills Needed
Mongodb, Languages, Databases, Spring Boot, Public Sector, Service Standards, Infrastructure, Web Technologies, Continuous Improvement, Code, Aws, Elasticsearch, Messaging, Kafka, Java, Digital Services, Design Patterns, Search, Cloud, Software Architecture, Microservices
Qualification
Graduate
Remote Electrical Installation Educator (Term-Time) at One2Educate
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Apprenticeship
Experience Required
Minimum 3 year(s)
Italian speaking Medical Information Specialist - remote at ProPharma Group
United Kingdom, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Asphalt & Aggregates Technical Manager at Mineral Products Association
United Kingdom, , United Kingdom - Full Time
Skills Needed
Specifications, Regulatory Agencies, Regulations, Asphalt, Teams, Sustainability, Construction Products, It, Materials, Road Construction, Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
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