Full job description

Credit Controller

Our client is looking for an experienced Credit Controller to join their busy Finance team. This is an excellent opportunity for someone who enjoys building strong customer relationships while ensuring effective credit control and cash collection processes are maintained.

The successful candidate will be organised, proactive and confident communicating with customers and colleagues across multiple departments. Previous credit control or accounts receivable experience is essential, along with the ability to manage a varied workload and meet deadlines in a fast-paced environment.

Salary £30K - £33K DOE per annum

The Role

As Credit Controller, you will take responsibility for managing customer accounts, ensuring payments are received within agreed terms and minimising aged debt. You'll work closely with internal teams and customers to resolve account queries, manage credit limits and support accurate cash flow forecasting.

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring payments are received within agreed payment terms.
• Contact customers by telephone and email to proactively chase outstanding payments.
• Obtain remittance advice and accurately allocate customer receipts.
• Investigate and resolve payment discrepancies, deductions and account queries.
• Issue copy invoices, statements and other account documentation when required.
• Monitor customer credit limits and release orders in line with company procedures.
• Review and maintain customer account information and master data records.
• Forecast incoming cash receipts to support cash flow reporting.
• Work closely with Sales and other internal departments to resolve customer queries efficiently.
• Build and maintain positive working relationships with customers and key stakeholders.
• Monitor advance payments and bank receipts to ensure timely order release.
• Produce reports relating to overdue debt, collections and credit exposure.
• Support annual audit requirements and credit insurance processes.
• Identify opportunities to improve accounts receivable processes and efficiencies.
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