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Business Process Analyst - Assistance & Support Services at Global Excel

Windsor, Ontario, Canada - Full Time

Skills Needed
Business Process Analysis, Continuous Improvement, Project Management, Data Analytics, Process Mapping, Stakeholder Collaboration, Change Management, Communication Skills, Problem Solving, Detail Oriented, Organizational Skills, Training Facilitation, Process Redesign, Innovation, Excel, O365

Specialization
Candidates should have a university or college degree and 3-5 years of experience in process improvements and Continuous Improvement Projects. Certification in Lean Six Sigma or similar methodologies is preferred, along with advanced knowledge of relevant software tools.

Experience Required
Minimum 2 year(s)

VP, Construction and Facilities Management at Elevation Capital

Vancouver, British Columbia, Canada - Full Time

Skills Needed
Construction Management, Facilities Management, Vendor Management, Project Management, Luxury Construction, Communication Skills, Risk Management, Budgeting, Strategic Planning, Team Leadership, Problem Solving, Attention To Detail, Logistics Coordination, Quality Control, Safety Standards, Stakeholder Management

Specialization
Candidates should have 10-15+ years of experience in complex construction and facilities management, with a proven track record in delivering luxury residential projects. Strong communication skills and the ability to operate independently in high-pressure environments are essential.

Experience Required
Minimum 10 year(s)

Technical Analyst at Manulife

, Newfoundland and Labrador, Canada - Full Time

Skills Needed
Technical Analyst, It Client Relationship Management, Client Reporting, Site Reliability Engineering, Power Bi, Excel, Sql, Service Management, Power Automate, New Relic, Moogsoft, Azure, Aws, Single Sign On, Jira, Servicenow

Specialization
Candidates should have 3+ years of experience as a Technical Analyst and 2+ years in Service Management or ITIL practices. Strong communication skills and familiarity with various reporting and automation tools are essential.

Experience Required
Minimum 5 year(s)

Freelance Data Science Expert (Python & SQL) / AI Trainer at Mindrift

, British Columbia, Canada - Full Time

Skills Needed
Python Programming, Sql, Data Science Problem Design, Pandas, Numpy, Scipy, Scikit Learn, Statsmodels, Matplotlib, Seaborn, Statistical Analysis, Machine Learning, Genai Technologies, Llms, Rag, Prompt Engineering

Specialization
Candidates must hold a Master’s or PhD in a quantitative field with at least 5 years of hands-on data science experience, demonstrating proficiency in Python (pandas, scikit-learn, etc.), SQL, statistical analysis, and machine learning. Experience with GenAI technologies, MLOps, and advanced English proficiency (C1+) is also required.

Experience Required
Minimum 5 year(s)

Freelance Data Science Expert (Python & SQL) / AI Trainer at Mindrift

, Ontario, Canada - Full Time

Skills Needed
Python Programming, Sql, Data Science Problem Design, Pandas, Numpy, Scipy, Sklearn, Statsmodels, Matplotlib, Seaborn, Statistical Analysis, Machine Learning, Genai Technologies, Llms, Prompt Engineering, Mlops

Specialization
Candidates must hold a Master’s or PhD in a quantitative field with at least 5 years of hands-on data science experience, proficiency in Python data science libraries, expert statistical analysis skills, and proficiency in SQL. Experience with GenAI technologies and MLOps practices is also required.

Experience Required
Minimum 5 year(s)

Freelance Computational Data Science Expert (Python & SQL) at Mindrift

Quebec, Quebec, Canada - Full Time

Skills Needed
Python, Sql, Data Science, Statistical Analysis, Machine Learning, Data Manipulation, Feature Engineering, Predictive Modeling, Insight Extraction, Big Data Processing, Mlops, Tensorflow, Pytorch, Generative Ai, Data Visualization, Algorithms

Specialization
Candidates must hold a Master’s or PhD in a quantitative field and have at least 5 years of hands-on data science experience. Proficiency in Python and SQL, along with experience in Generative AI technologies, is required.

Experience Required
Minimum 5 year(s)

Treasury Analyst at Lightspeed Belgium

Montreal, Quebec, Canada - Full Time

Skills Needed
Treasury Management, Cash Forecasting, Payment Management, Banking Relationships, Kyriba, Vendor Management, Hedging Analysis, Liquidity Management, Payment Automation, Financial Reporting, Accounting, Retail Banking, Netsuite, Analysis, Execution, Forecasting

Specialization
Candidates should have 2+ years of experience in corporate treasury and retail banking, along with a completed Bachelor's Degree in Finance or Accounting. Fluency in English is required, and hands-on experience with Kyriba is preferred.

Experience Required
Minimum 2 year(s)

Registered Practical Nurse at AgeCare

Scarborough, Ontario, Canada - Full Time

Skills Needed
Geriatric Nursing, Rehabilitation Nursing, Long Term Care Nursing, Activation, Nursing Administration, Personnel Administration, Liaising, Teamwork, Policy Implementation, Resident Status Monitoring

Specialization
Candidates must possess sound knowledge in geriatric, rehabilitation, or long-term care nursing, including administration aspects, and be familiar with various relevant Federal and Provincial Acts and Regulations. A current Certificate of Competence from the College of Nurses of Ontario in good standing is mandatory.

Experience Required
Minimum 2 year(s)

Analyste Financier at Aston Carter

Montreal, Quebec, Canada - Full Time

Skills Needed
Financial Reporting, Excel, Audit, Compliance, Governance, Risk Management, Data Validation, Bilingual

Specialization
Candidates should have 5-7 years of experience in financial reporting and compliance, with a CPA certification. A background in financial services and proficiency in Excel are essential.

Experience Required
Minimum 5 year(s)

Design Manager at Aecon

Toronto, Ontario, Canada - Full Time

Skills Needed
Project Management, Technical Design Management, Engineering Knowledge, Budget Management, Mentoring, Communication Skills, Software Proficiency, Epc Knowledge, Interpersonal Skills, Problem Solving, Team Coordination, Contract Preparation, Design Review, Cost Control, Staff Development, Client Liaison

Specialization
Candidates must have a Bachelor's degree in engineering and at least four years of related experience, along with a P.Eng. designation. Proficiency in construction-related software and strong communication skills are also required.

Experience Required
Minimum 5 year(s)

Warehouse Worker at FedEx Freight

Richmond, British Columbia, Canada - Full Time

Skills Needed
Attention To Detail, Customer Service, Team Player, Communication Skills, Flexibility, Safety Standards, Inventory Management, Product Safety, Quality Control, Order Fulfillment, Picking, Packing, Warehouse Management Systems, Radio Frequency Equipment, Physical Tasks, Record Keeping

Specialization
A high school diploma or GED is preferred, along with 0-2 years of experience in a warehouse environment. Strong attention to detail, communication skills, and a customer service orientation are essential for this role.

Grit Blaster at Tigercat | MacDonald Steel

Woodstock, Ontario, Canada - Full Time

Skills Needed
Grit Blasting, Surface Preparation, Work Order Interpretation, Production Schedule Following, Machine Operation, Inspection, Time Management, Safety Protocols, Crane Operation, Jib Operation, Adaptability, Attention To Detail, Communication, Reasoning Skills, Lifting, Hand Tools

Specialization
Candidates must be able to read and interpret work orders, operate blasting machinery, and adhere strictly to safety protocols while working efficiently. Preferred qualifications include previous manufacturing or hands-on experience, familiarity with hand or power tools, and the ability to work independently.

Food Services Dining hall supervisor at Dexterra Group Inc

Montreal, Quebec, Canada - Full Time

Skills Needed
Food Safety, Customer Service, Team Management, Inventory Management, Menu Planning, Problem Solving, Time Management, Organization, Leadership, Hygiene Standards, Cost Control, Interpersonal Skills, Communication, Flexibility, Bilingualism

Specialization
Candidates should have 2 to 3 years of experience in the food service industry, preferably in a supervisory role. A high school diploma is required, and food safety certification is necessary.

Experience Required
Minimum 2 year(s)

Part-Time Facility Attendant Level I at Workforce Development

Belle River, Ontario, Canada - Full Time

Skills Needed
Janitorial Skills, Custodial Duties, Event Setup, Event Tear Down, Minor Repairs, Customer Service, Communication Skills, Organizational Skills, Whmis Knowledge, Hand Tool Operation, Physical Fitness, Teamwork, Prioritization, Gardening, Snow Removal, Security Monitoring

Specialization
Candidates must have completed at least Grade 11 education and be a minimum of 16 years old. Experience in janitorial work and knowledge of basic repairs are considered assets.

Director, Testing Operations at Canadian Blood Services

Calgary, Alberta, Canada - Full Time

Skills Needed
Leadership, Project Management, Quality Management Systems, Laboratory Operations, Collaboration, Strategy Development, Stakeholder Engagement, Molecular Technologies, Genomics Technology, Transfusion Medicine, Regulatory Compliance, Team Management, Emerging Trends, Healthcare Administration, Business Administration, Adaptability

Specialization
Candidates should have post-secondary education in a relevant discipline, with a minimum of twelve years of experience in a laboratory/transfusion medicine environment. Leadership experience and knowledge of quality management systems are essential.

Experience Required
Minimum 10 year(s)

Key Account Coordinator at Charger Logistics Inc

Brampton, Ontario, Canada - Full Time

Skills Needed
Account Management, Customer Service, Communication, Analytical Skills, Organizational Skills, Sales, Logistics, Relationship Building, Problem Solving, Team Collaboration, Market Monitoring, Administrative Duties, Rate Calculations, Presentation Skills, Database Management, Business Development

Specialization
Candidates should have 1-2 years of account management experience in the transportation and logistics field, with a preference for those having 3+ years. A recent college or university degree in Sales & Marketing or a business-related field is required.

Experience Required
Minimum 2 year(s)

Product Owner at Catalis Holdco Inc

Edmonton, Alberta, Canada - Full Time

Skills Needed
Product Ownership, Backlog Management, Feature Discovery, Agile Delivery, Stakeholder Collaboration, User Stories, Acceptance Criteria, Sprint Planning, Backlog Refinement, Demos, Retrospectives, User Feedback, Defect Resolution, Requirements Definition, User Acceptance Testing, Release Readiness

Specialization
Candidates need work experience or a Bachelor's degree demonstrating skills in analysis, communication, and business, coupled with a strong interest in technology for municipal challenges. Essential abilities include excellent communication, translating business needs into clear requirements/user stories, analytical problem-solving, and effective cross-functional collaboration.

Experience Required
Minimum 2 year(s)

Préparateur de commandes at Canadian Helicopters

Les Cèdres, Quebec, Canada - Full Time

Skills Needed
Inventory Management, Attention To Detail, Teamwork, Communication, Initiative, Autonomy, Computer Skills, Ms Office

Specialization
High school diploma is required along with computer skills, particularly in MS Office. Candidates should be autonomous, dynamic, and detail-oriented, with the ability to lift and move loads up to 50 lbs.

Senior Account Executive, AI Knowledge at Coveo Solutions Inc

Montreal, Quebec, Canada - Full Time

Skills Needed
Fluency In French, Enterprise Software Sales, Account Strategy, Relationship Building, Business Proposals, Opportunity Qualification, Sales Forecasting, Negotiation, Ai Solutions, Search Platforms, Personalization, Analytics, Cloud Based Platforms, Partner Sales Orientation, Curiosity, Creativity

Specialization
Candidates should have a proven track record in selling complex enterprise software and at least 8 years of experience managing full-cycle enterprise deals. Fluency in French and a hunter mindset are also essential for this role.

Experience Required
Minimum 10 year(s)

clerk, customer service at RL Prostaff Inc

Mississauga, ON, Canada - Full Time

Skills Needed
Statistics, Internet, Mandarin

Qualification
Graduate

Experience Required
Minimum 1 year(s)

Business Process Analyst - Assistance & Support Services at Global Excel

Windsor, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

46.01

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Process Analysis, Continuous Improvement, Project Management, Data Analytics, Process Mapping, Stakeholder Collaboration, Change Management, Communication Skills, Problem Solving, Detail Oriented, Organizational Skills, Training Facilitation, Process Redesign, Innovation, Excel, O365

Industry

Insurance

Description

Job Description Reporting to the Business Process & Improvement Manager, the Business Process Analyst – Assistance & Support Services (BPA) is responsible for the review, analysis, mapping/modeling, improvement and documentation of the business processes used within Assistance Services. The primary responsibilities are managing process performance, maintaining agent work aids, implementing business process modeling tools, implementing business analysis disciplines and methodologies, and leading projects and changes using established Continuous Improvement & Project Management framework. These responsibilities will help establish aligned practices in Canadian Assistance Services. The BPA operates with integrity and upholds the values of the organization in all interactions while fulfilling their mandate. The BPA will be called to promote a culture of innovation to ensure we remain highly effective in our service delivery. They will frequently collaborate with other stakeholders both within and outside of the department to help the department and the organization achieve their goals. What does your typical day look like? Develop and maintain a process library using visual diagrams in the form of business process models (BPMN, EPC, Flowchart Notation) Design, develop and maintain work aids; Manage and maintain existing portals/resources used by agents in Assistance Services Analyze processes holistically to understand the impact of process changes on people, strategies, existing software and general business operations Monitor key performance indicators (KPIs) of processes to ensure consistent value delivery Leverage advanced data analytics skills to provide quality reporting on existing process performance Maintain relationships with other stakeholders in the business to understand the impacts of potential changes on Assistance Services Develop and maintain a communication structure that keeps operations aligned while promoting agent participation and feedback to optimize process performance; Escalate process issues following established communication channels to involve key stakeholders in assessing potential process gaps Provide feedback to management on trends and steps taken/to be taken; Lead key strategic projects by creating plans that include project goals, milestones and resources required for success Support change management plans and training plans to ensure new processes are implemented optimally When changes are introduced, ensure proper reporting is in place to monitor process quality; Participate in training facilitation of key process enhancements when applicable Participate in strategic projects lead by other departments as a process SME to add value and structure to all implementations affecting Assistance Services; Assess the feasibility of proposed solutions when participating in strategic projects and raise concerns that would hinder the department’s ability to effectively integrate these solutions; Work with the Leadership team to understand evolving business requirements and support implementation of strategic decisions necessary to achieve results; Identify continuous improvement opportunities to enhance service delivery, propose solutions and help to implement them; Lead changes using Continuous Improvements frameworks; Innovate on existing solutions to provide strategic alternatives to ongoing challenges; Design, deliver and facilitate process workshops Monitor, measure and provide updates on process performance to understand the efficacy of continuous improvement initiatives Apply knowledge of business process modelling notations to documenting processes Evaluate the effectiveness of process tools, systems and software in generating value for both agents and customers. Major Challenges Managing multiple projects & communicating effectively; Staying on path (avoid analysis paralysis); Effectively managing the scope of a project; Working with ambiguity; Innovating on existing solutions with established CI practices; Deploying effective change management and project managements skills to meet deadlines in a collaborative environment Major Job Accountabilities Designing, building & maintaining employee work aids to provide accurate information and guidelines to contact center employees Building a framework that will assess gaps, propose solutions and measure program effectiveness Communication with Training & Quality team, Leadership and other key stakeholders; Optimize and innovate on existing solutions to enhance our service delivery; Analyzing relevant data to satisfy business needs and provide insight where applicable. Success Measures Support Operational Alignment & Improvement Initiatives: Build and maintain a process library (process maps & SOPs), employee work aids & portal resources using established standards; Manage the ticketing system to respond to process update requests within the established turnaround time; Monitor, measure and provide feedback on process performance; Lead process redesign workshops while meeting established deadlines. Support Strategic Business Initiatives Raises concerns when acting as a process SME for new implementations; Lead strategic initiatives in Assistance Services while respecting established deadlines; Document, maintain and monitor processes relating to strategic initiatives; Deploy change management skills to support key stakeholders in the implementation of new changes. Data Analytics and Insights Build high-quality reporting to provide visibility on key process performance metrics; Proactive identification of issues affecting process performance with actions taken; Use data analytic skills to innovate on existing processes & tools to continuously surpass established quality standards. What skills and training do you need? University or college degree preferred; 3-5 years of experience in process improvements, cross-functional collaboration and Continuous Improvement Projects; Certification in Lean Six Sigma, Reengineering or other Continuous Improvement methodologies would be an asset; Advanced knowledge of O365, Lucid and ERP applications; Very Good verbal and written communication skills (Bilingualism English, and French an asset) English will be used in particular to implement various projects or training courses across our various offices, including those outside Quebec. Good understanding of Continuous Improvement concepts, principles and practices; Good understanding of project management methodologies; Excellent knowledge of process mapping & design principles and tools; Global Excel Assistance Services department systems, processes & workflows; Travel insurance underwriting / policy knowledge; Strong decision-making, analytical & problem-solving skills; Detail oriented, logical, efficient and organized; Excellent verbal & written communication skills; Ability to gather input from diverse user groups to develop current/future state process maps; Ability to multi-task and manage competing priorities; Outstanding working knowledge of Excel, Lucid, PowerPoint, Word; Superior data analytics skills; Conceptual thinking skills to make the complex simple or link together things not obviously related; Ability to lead change and deploy change management tools and practices. When you apply: If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs. We offer you Global Excel offers more than a position; We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package; A professional future with opportunities for development, growth, and advancement; RRSP Match program; Financial assistance to employees who wish to continue their education; Work/life balance, health and wellness initiatives including an excellent EAP program; Employee engagement programs that focus on fitness, food, and fun; Windsor, Ontario Candidates: base hourly salary scale ($35.06/hour - $46.01/hour ). Relevant candidate experience considered; Other locations, salary to be discussed based on geographic differential. To get a taste of the Global Excel life at Global Excel life and for more information on our company, visit our Facebook page and website:

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Responsibilities

The Business Process Analyst is responsible for reviewing, analyzing, and improving business processes within Assistance Services. They will manage process performance, maintain work aids, and lead projects using Continuous Improvement frameworks.

Business Process Analyst - Assistance & Support Services at Global Excel

Windsor, Ontario, Canada - Full Time

Experience Required
Minimum 2 year(s)

VP, Construction and Facilities Management at Elevation Capital

Vancouver, British Columbia, Canada - Full Time

Experience Required
Minimum 10 year(s)

Technical Analyst at Manulife

, Newfoundland and Labrador, Canada - Full Time

Experience Required
Minimum 5 year(s)

Freelance Data Science Expert (Python & SQL) / AI Trainer at Mindrift

, British Columbia, Canada - Full Time

Experience Required
Minimum 5 year(s)

Freelance Data Science Expert (Python & SQL) / AI Trainer at Mindrift

, Ontario, Canada - Full Time

Experience Required
Minimum 5 year(s)

Freelance Computational Data Science Expert (Python & SQL) at Mindrift

Quebec, Quebec, Canada - Full Time

Experience Required
Minimum 5 year(s)

Treasury Analyst at Lightspeed Belgium

Montreal, Quebec, Canada - Full Time

Experience Required
Minimum 2 year(s)

Registered Practical Nurse at AgeCare

Scarborough, Ontario, Canada - Full Time

Experience Required
Minimum 2 year(s)

Analyste Financier at Aston Carter

Montreal, Quebec, Canada - Full Time

Skills Needed
Financial Reporting, Excel, Audit, Compliance, Governance, Risk Management, Data Validation, Bilingual

Experience Required
Minimum 5 year(s)

Design Manager at Aecon

Toronto, Ontario, Canada - Full Time

Experience Required
Minimum 5 year(s)

Warehouse Worker at FedEx Freight

Richmond, British Columbia, Canada - Full Time

Grit Blaster at Tigercat | MacDonald Steel

Woodstock, Ontario, Canada - Full Time

Food Services Dining hall supervisor at Dexterra Group Inc

Montreal, Quebec, Canada - Full Time

Experience Required
Minimum 2 year(s)

Part-Time Facility Attendant Level I at Workforce Development

Belle River, Ontario, Canada - Full Time

Specialization
Candidates must have completed at least Grade 11 education and be a minimum of 16 years old. Experience in janitorial work and knowledge of basic repairs are considered assets.

Director, Testing Operations at Canadian Blood Services

Calgary, Alberta, Canada - Full Time

Experience Required
Minimum 10 year(s)

Key Account Coordinator at Charger Logistics Inc

Brampton, Ontario, Canada - Full Time

Experience Required
Minimum 2 year(s)

Product Owner at Catalis Holdco Inc

Edmonton, Alberta, Canada - Full Time

Experience Required
Minimum 2 year(s)

Préparateur de commandes at Canadian Helicopters

Les Cèdres, Quebec, Canada - Full Time

Skills Needed
Inventory Management, Attention To Detail, Teamwork, Communication, Initiative, Autonomy, Computer Skills, Ms Office

Senior Account Executive, AI Knowledge at Coveo Solutions Inc

Montreal, Quebec, Canada - Full Time

Experience Required
Minimum 10 year(s)

clerk, customer service at RL Prostaff Inc

Mississauga, ON, Canada - Full Time

Skills Needed
Statistics, Internet, Mandarin

Qualification
Graduate

Experience Required
Minimum 1 year(s)