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Customer Service & Support Representative – Luxury Jewellery (London) at Flawless Fine Jewellery
London EC1N, , United Kingdom - Full Time
Skills Needed
Filing, Email, Zendesk, Custom Work, Luxury Goods, Lead Management, Bespoke, Paperwork
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Parttime Customer Service Medewerker bij een woningcorporatie in Amsterdam at YoungCapital
Amsterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Technical Specialist at NHBC
MKM8, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Mobile Cleaning Operative at Churchill Group
Portsmouth PO1 2UP, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Quantity Surveyor at Mott MacDonald
Moor Row, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Specialization
The relevant subject
Qualification
Graduate
R&D Assistant, Essential Home at Reckitt
KUHH1, , United Kingdom - Full Time
Skills Needed
Interpersonal Skills, Analytical Skills, Accountability, Digital Transformation, Presentation Skills, Product Lifecycle Management, Collaboration, Partnership Building, Commercial Awareness, Communication Skills, Predictive Analytics
Qualification
Graduate
Senior RevOps Programme Manager at Lloyds Banking Group
Basildon, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Locum HCA at Vela Medical Group
Pocklington YO42, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shipping/Receiving Coordinator - North Plant at IMCMetalsamerica LLC
Shelby, NC 28152, USA - Full Time
Skills Needed
Scheduling, Documentation, Statistics, Transportation
Qualification
Graduate
Experience Required
Minimum 2 year(s)
CNC Machinist/Operator at Stadco Limited
Wellington TF1, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Adviseur Bedrijfsbureau at UWV
Apeldoorn, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Retail Sales Manager at Contract Flooring Solutions Poplar Carpets
Malvern WR14 1GS, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Security and Data Engineer at Phantom Communications Ltd
Bangor LL57, Wales, United Kingdom - Full Time
Skills Needed
Axis, Reliability, Ajax, Access Control, Ip Networking, Wiring Diagrams
Qualification
Graduate
CT Technologist at McLaren Health Care
, , - Full Time
Skills Needed
Computed Tomography, Patient Care, Radiologic Technology, Quality Assurance, Radiation Safety, Equipment Maintenance, Documentation, Medication Administration, Patient Positioning, Communication, Technical Skills, Problem Solving, Teamwork, Attention To Detail, Time Management, Adaptability
Specialization
Candidates must be certified as a Computed Tomography Technologist or be willing to obtain certification within 12 months. A graduation from an AMA-approved school of radiology technology and current BLS certification are also required.
PT Sales Associate Cashier at Food Lion External
Chesapeake, VA 23322, USA - Full Time
Skills Needed
Customer Service Skills, Technical Requirements, Childbirth, Checks, Paper, Communication Systems, Color
Qualification
Diploma
Client Success Executive for Digital Pharma Solutions at Access Infinity
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Customer Service Advisor at Pinnacle Warranties Ltd
Watford WD24 7ND, , United Kingdom - Full Time
Skills Needed
Word Processing, Customer Service, Communication Skills
Qualification
Graduate
National Service Manager at EST Companies
Tempe, AZ 85281, USA - Full Time
Skills Needed
Service Operations, Color, English, Hazardous Materials, Plumbing, Presentation Skills, Microsoft Office, Operational Analysis, Quickbooks
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Principal GTM GenAI EMEA ISV, WWSO at AWS EMEA SARL UK Branch
London, England, United Kingdom - Full Time
Skills Needed
Enterprise, Military, Smb, Amazon, Customer Requirements
Qualification
Graduate
Lehrling als Fachkraft in der Systemgastronomie (m/w/d) at McDonald's Österreich
Salzburg, Salzburg, Austria - Full Time
Skills Needed
Team Spirit, Hands On Mentality, Culinary Skills, Sales Skills, Presentation Skills, Human Resources Knowledge, Marketing Knowledge, Inventory Management, Business Organization
Specialization
You should have completed compulsory schooling and have an interest in gastronomy. Good German language skills and possibly knowledge of additional languages are required.
Customer Service & Support Representative – Luxury Jewellery (London) at Flawless Fine Jewellery
London EC1N, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

15 Nov, 25

Salary

40000.0

Posted On

15 Aug, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Filing, Email, Zendesk, Custom Work, Luxury Goods, Lead Management, Bespoke, Paperwork

Industry

Marketing/Advertising/Sales

Description

ABOUT US

Flawless Fine Jewellery is a leading luxury jeweller in Hatton Garden, London, specialising in bespoke engagement rings, fine jewellery, and custom designs. We’re known for exceptional craftsmanship and high-touch customer service. We’re now seeking a tech-savvy, Zendesk-proficient Customer Service & Support Representative to ensure our customers receive fast, accurate, and professional assistance.

KEY REQUIREMENTS

  • Key Responsibilities
  • Respond to customers via live chat, email, and phone.
  • Provide accurate updates on orders in production and after-sales services (repairs, resizing, custom work).
  • Tag and categorise all incoming leads into Sales or Support within Zendesk.
  • Build, refine, and automate Zendesk workflows for improved service efficiency.
  • Maintain precise customer records and ticket histories.
  • Collaborate with sales and production teams to ensure customers are kept informed.
  • Resolve escalated cases with professionalism and empathy.
  • Carry out office administrative tasks including filing paperwork, organising documents, and maintaining records.
  • Assist management with day-to-day operational and administrative support.

PREFERRED SKILLS

  • Experience in luxury goods or high-end retail.
  • Understanding of bespoke jewellery production timelines.
  • Familiarity with sales pipeline and lead management in CRM systems.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

ROLE OVERVIEW

You will manage all post-purchase communication, keeping customers updated on their orders, repairs, and resizing requests. You will also categorise all incoming leads into sales or support within Zendesk, create and maintain workflows, and ensure our CRM system operates at peak efficiency.

KEY RESPONSIBILITIES

  • Respond to customers via live chat, email, and phone.
  • Provide accurate updates on orders in production and after-sales services (repairs, resizing, custom work).
  • Tag and categorise all incoming leads into Sales or Support within Zendesk.
  • Build, refine, and automate Zendesk workflows for improved service efficiency.
  • Maintain precise customer records and ticket histories.
  • Collaborate with sales and production teams to ensure customers are kept informed.
  • Resolve escalated cases with professionalism and empathy.
Customer Service & Support Representative – Luxury Jewellery (London) at Flawless Fine Jewellery
London EC1N, , United Kingdom - Full Time
Skills Needed
Filing, Email, Zendesk, Custom Work, Luxury Goods, Lead Management, Bespoke, Paperwork
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Parttime Customer Service Medewerker bij een woningcorporatie in Amsterdam at YoungCapital
Amsterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Technical Specialist at NHBC
MKM8, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Mobile Cleaning Operative at Churchill Group
Portsmouth PO1 2UP, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Quantity Surveyor at Mott MacDonald
Moor Row, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Specialization
The relevant subject
Qualification
Graduate
R&D Assistant, Essential Home at Reckitt
KUHH1, , United Kingdom - Full Time
Skills Needed
Interpersonal Skills, Analytical Skills, Accountability, Digital Transformation, Presentation Skills, Product Lifecycle Management, Collaboration, Partnership Building, Commercial Awareness, Communication Skills, Predictive Analytics
Qualification
Graduate
Senior RevOps Programme Manager at Lloyds Banking Group
Basildon, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Locum HCA at Vela Medical Group
Pocklington YO42, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shipping/Receiving Coordinator - North Plant at IMCMetalsamerica LLC
Shelby, NC 28152, USA - Full Time
Skills Needed
Scheduling, Documentation, Statistics, Transportation
Qualification
Graduate
Experience Required
Minimum 2 year(s)
CNC Machinist/Operator at Stadco Limited
Wellington TF1, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Adviseur Bedrijfsbureau at UWV
Apeldoorn, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Retail Sales Manager at Contract Flooring Solutions Poplar Carpets
Malvern WR14 1GS, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Security and Data Engineer at Phantom Communications Ltd
Bangor LL57, Wales, United Kingdom - Full Time
Skills Needed
Axis, Reliability, Ajax, Access Control, Ip Networking, Wiring Diagrams
Qualification
Graduate
CT Technologist at McLaren Health Care
, , - Full Time
Skills Needed
Computed Tomography, Patient Care, Radiologic Technology, Quality Assurance, Radiation Safety, Equipment Maintenance, Documentation, Medication Administration, Patient Positioning, Communication, Technical Skills, Problem Solving, Teamwork, Attention To Detail, Time Management, Adaptability
Specialization
Candidates must be certified as a Computed Tomography Technologist or be willing to obtain certification within 12 months. A graduation from an AMA-approved school of radiology technology and current BLS certification are also required.
PT Sales Associate Cashier at Food Lion External
Chesapeake, VA 23322, USA - Full Time
Skills Needed
Customer Service Skills, Technical Requirements, Childbirth, Checks, Paper, Communication Systems, Color
Qualification
Diploma
Client Success Executive for Digital Pharma Solutions at Access Infinity
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Customer Service Advisor at Pinnacle Warranties Ltd
Watford WD24 7ND, , United Kingdom - Full Time
Skills Needed
Word Processing, Customer Service, Communication Skills
Qualification
Graduate
National Service Manager at EST Companies
Tempe, AZ 85281, USA - Full Time
Skills Needed
Service Operations, Color, English, Hazardous Materials, Plumbing, Presentation Skills, Microsoft Office, Operational Analysis, Quickbooks
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Principal GTM GenAI EMEA ISV, WWSO at AWS EMEA SARL UK Branch
London, England, United Kingdom - Full Time
Skills Needed
Enterprise, Military, Smb, Amazon, Customer Requirements
Qualification
Graduate
Lehrling als Fachkraft in der Systemgastronomie (m/w/d) at McDonald's Österreich
Salzburg, Salzburg, Austria - Full Time
Skills Needed
Team Spirit, Hands On Mentality, Culinary Skills, Sales Skills, Presentation Skills, Human Resources Knowledge, Marketing Knowledge, Inventory Management, Business Organization
Specialization
You should have completed compulsory schooling and have an interest in gastronomy. Good German language skills and possibly knowledge of additional languages are required.

Why Choose Y-Axis Employer Firm?

Y-Axis Recruitment firm provides:

  1. Easy access to get the best workforce
  2. Millions of database for top occupations
  3. Individual Employer support
  4. Find the perfect fit to scale up your business
  5. High Professional Standard
  6. Advanced software tools

Recruitment Solution for International Employers

Global companies believe ‘Talented workforce makes an impact!’ The global job market has transformed over time, with companies worldwide now willing to recruit talent from different nations. Countries with fast-growing economies are in dire need of skilled workers, and top MNCs are ready to bring in international employees to fill significant roles that are crucial for supporting and expanding their business operations.

As a result, international employment opportunities have surged, providing professionals with job openings abroad. Many skilled professionals are also eager to relocate to other countries for work, seeking higher salaries and a better standard of living.

To fulfill all these requirements, recruiters worldwide are showing a great interest in global talent, as cross-border hiring is on the rise. Skilled professionals are being sought after for various fields beyond IT, including Engineering, Accounting & Finance, Administration, Hospitality, Healthcare, STEM, and others.

Benefits of Choosing Y-Axis Recruitment Firm

Accelerated Recruitment

Using our large database and connections, along with advanced systems to find specific skills, our expert recruiters can speed up the hiring process, getting you the perfect candidates much faster.

Exceptional Talent

Choosing Y-Axis recruitment services enhances your chances of encountering exceptional candidates possessing the requisite skills and expertise in your industry. We offer a vast talent pool of pre-vetted and referenced individuals, ensuring your meetings are only with candidates who have undergone thorough evaluation and interviews.

Industry-Specific Recruitment Expertise

With your business's expansion and transformation, your in-house recruitment team may be tasked with intricate interviews across various roles unfamiliar to them. Our staff are experts in sector-specific recruitment, affording us superior understanding of technical roles and their associated skills. We have the proficiency to identify transferable skills pertinent to your job vacancies that might be overlooked within your organization.

Dedication to Client Service

A significant portion of a recruiter's work is performed prior to any potential compensation from our client. In the event that no candidate is hired, no fees are incurred for services rendered. If we cannot facilitate your business effectively, you owe us nothing. This guarantees that our services, resources, and skills are committed to supplying you with the top-tier candidates that align with your business growth strategy – those whose dream job is to be a part of your team.

In-depth Market Knowledge

Through continuous interactions with clients and candidates, top-tier recruiters amass substantial knowledge about the industry they serve. They are well-positioned to offer invaluable insights and wise counsel, which are integral to their role.

Broad Outreach

Not all top-performing candidates are actively seeking new job opportunities. These 'passive talents' as identified by Y-Axis recruitment firm, may require additional time to discover.

Our Commitment

Above all, our dedicated team relentlessly strives to fulfill your recruitment needs. Our primary objective is to source elite talent who aspire to contribute to your business.

How to Apply?

  1. Register with us
  2. Select Employer page
  3. Check the list
  4. Choose the perfect fit
  5. Hire them

Our Impact

  1. Verified Candidates
  2. 25+ Years Experience
  3. 10 Million+ Candidate Database
  4. Individual Employer Support

Frequently Asked Questions

Y-Axis Recruitment Firm provides easy access to a top-tier workforce through a vast database of millions of candidates across various occupations. They offer individual employer support, ensuring businesses find the perfect fit to scale up, maintain high professional standards, and utilize advanced software tools for efficient recruitment. Additionally, they offer recruitment solutions for international employers looking to hire global talent.

Y-Axis leverages its extensive database, strong industry connections, and advanced recruitment systems to identify and match specific skills quickly. Their expert recruiters streamline the hiring process, allowing businesses to secure the perfect candidates much faster than traditional methods.

Y-Axis offers a vast pool of pre-vetted and referenced candidates who have undergone thorough evaluations and interviews. This ensures that employers meet only with exceptional candidates possessing the necessary skills and expertise relevant to their industry.

Yes, Y-Axis has industry-specific recruitment expertise. Their staff are experts in various sectors, allowing them to understand technical roles and identify transferable skills that might be overlooked by in-house recruitment teams. This specialization ensures a better match for diverse and intricate roles.

Y-Axis operates on a no-win, no-fee basis. If they cannot facilitate the hiring of a suitable candidate for your business, no fees are incurred. This ensures that their services, resources, and skills are fully committed to supplying top-tier candidates aligned with your business growth strategy.

Through continuous interactions with both clients and candidates, Y-Axis recruiters accumulate substantial industry knowledge. This in-depth market understanding allows them to offer invaluable insights and wise counsel, enhancing the recruitment process.

Absolutely. Y-Axis specializes in identifying and engaging passive talents—top-performing candidates who may not be actively looking for new opportunities. Their proactive approach ensures that these high-caliber professionals are discovered and considered for your job openings.

The application process is straightforward:
  • Register with Y-Axis: Create an account on their platform.
  • Select Employer Page: Navigate to the employer section.
  • Check the List: Review the available candidates or services.
  • Choose the Perfect Fit: Select candidates that best match your requirements.
  • Hire Them: Proceed with the hiring process.

Y-Axis has a significant impact with over 25 years of experience, a database of more than 10 million candidates, and a commitment to individual employer support. They ensure that candidates are verified and meet the highest professional standards, contributing to successful placements globally.

Y-Axis provides recruitment solutions tailored for international employers, recognizing the global transformation in the job market. They facilitate cross-border hiring across various fields beyond IT, including Engineering, Accounting & Finance, Administration, Hospitality, Healthcare, STEM, and more, helping companies source skilled professionals from different nations to support and expand their operations.
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