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About 25450 results in (2) seconds
Manager, It Service Desk at Icf
Reston, VA 20190, USA - Full Time
Skills Needed
yammer, vendors, productivity, management skills, computer science, onedrive, jira, schedules, project management skills, outlook, teams, communication skills, sharepoint, cloud, cloud services, mac os, it operations, multi factor authentication, teamwork, leadership skills
Specialization
Computer science or a related technical discipline or the equivalent combination of education professional training or work experience
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Gen Ai Python Systems Engineer Director at Price Waterhouse Coopers
New York, New York, USA - Full Time
Skills Needed
creativity, structures, technology, big picture thinking, technical standards, leadership
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Senior Research Consultant Communication & Strategic Consulting at Trc Companies Inc
Minneapolis, MN 55111, USA - Full Time
Skills Needed
reserves, key performance indicators, design skills, business acumen, energy efficiency, visual storytelling, utilities, color, demand management, participation, sociology, public policy, research, design tools, visio, clean energy technologies, disability insurance
Specialization
Business, Journalism, Marketing, Psychology, Sociology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Human Resources Officer (Naf) at Us Army Installation Management Command
Lake Buena Vista, Florida, USA - Full Time
Skills Needed
shades, copies, directives, handbooks, manuals, consideration, transcripts, naf, it
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Business Development Associate at Venture Solar
Manhattan, NY 10012, USA - Full Time
Skills Needed
vision insurance, commission
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Survey Crew Chief at Wilson Company Inc Engineers Architects
Las Cruces, NM 88001, USA - Full Time
Skills Needed
communication skills, data processing
Specialization
N/A
Qualification
Diploma
Experience Required
Minimum 4 year(s)
Training Compliance Analyst at G2 Secure Staff
Irving, TX 75039, USA - Full Time
Skills Needed
interpersonal skills, lms, learning management systems, compliance reporting, assessment, ged, analytical skills, collaboration tools, communication skills
Specialization
N/A
Qualification
Diploma
Experience Required
N/A
Software Systems Engineering Manager Infusion Software at Baxter
Raleigh, North Carolina, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Assistant Research Scientist, Pin at University Of Florida
Gainesville, FL 32611, USA - Full Time
Skills Needed
research projects, writing, research development, design, communication skills, technical reports, research, k 12 education, psychology, research proposals
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Corporate Vice President Senior Service Now Platform Architect at New York Life Insurance Co
Remote, Oregon, USA - Full Time
Skills Needed
servicenow, itil, scripting, asset management, devops, soap, automation tools, rest, agile, timelines, design, security operations
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Senior Project Manager at Modular Medical Inc
San Diego, CA 92127, USA - Full Time
Skills Needed
writing, solver, interpersonal skills
Specialization
Engineering science or a related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Monitor Tech at Baylor Scott White Health
Dallas, TX 75246, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Cyber Risk Assurance, Lead at Toyota
Plano, TX 75024, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Regional Event And Marketing Manager, Bny Wealth at Bny Mellon
New York, New York, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Beauty And Wellness Consultant at Walgreens
Springfield, IL 62704, USA - Full Time
Skills Needed
geography, builds relationships, personal care, consultations, english, customer experience, brand awareness, vendors, customer interaction, flexible schedule, licensure, escalation, shares, models, makeovers, writing, cosmetology
Specialization
N/A
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Storeroom Clerk at Marriott International Inc
Anaheim, CA 92802, USA - Full Time
Skills Needed
life insurance, training, flexible spending accounts
Specialization
N/A
Qualification
Diploma
Experience Required
N/A
Security And Incident Response Lead at Blue Yonder
Dallas, Texas, USA - Full Time
Skills Needed
tip, vulnerability management, malware analysis, protection, edr, testing tools, loss prevention, siem, assessment, email security, firewall, dlp, soar, automation
Specialization
Computer science information security or related equivalent experience
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Junior Automation Engineer at Cavallero Plastics Inc
Pittsfield, MA 01201, USA - Full Time
Skills Needed
management skills
Specialization
N/A
Qualification
Diploma
Experience Required
N/A
Senior Product Manager (Optimization/Cloud) at Fico
Remote, Oregon, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Sr. Manager Market Development & Product Marketing at Sciex
Framingham, MA 01701, USA - Full Time
Skills Needed
life sciences, it, availability, mass spectrometry, technology, software, commission
Specialization
Life sciences (or equivalent
Qualification
Graduate
Experience Required
N/A
Manager, IT Service Desk at ICF
Reston, VA 20190, USA -
Full Time

Start Date

Immediate

Expiry Date

13 Jun, 25

Salary

0.0

Posted On

14 Mar, 25

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Yammer, Vendors, Productivity, Management Skills, Computer Science, Onedrive, Jira, Schedules, Project Management Skills, Outlook, Teams, Communication Skills, Sharepoint, Cloud, Cloud Services, Mac Os, It Operations, Multi Factor Authentication, Teamwork, Leadership Skills

Industry

Information Technology/IT

Description

Description
ICF International is seeking a Manager, IT Service Desk, to work in our Corporate Information Technology (CIT) organization based in Reston, VA. ICF’s This role would manage a Tier 3 expert level analysis and technical support group on the Service Desk.
This role will work with other technical teams throughout a global organization to deliver outstanding support to our user community. This position requires the ability to develop effective working relationships with Team members and drive and motivate the team, in order to ensure that a consistent, high- quality service is delivered.

The working hours for this position will be Monday-Friday from 8:30am to 5:30pm or as agreed upon and there will be On-call rotation with peers.

  • Manage a Tier 3 expert level analysis and technical support group on the Service Desk
  • Provides technical support to the organization’s on-site and remote users for computer applications and hardware (e.g., PCs, PC peripherals, network).
  • Provides end-user software troubleshooting and support.
  • Provides remote desktop support.
  • Installs, configures, and upgrades computer hardware and software.
  • Collaborates with network services, software systems engineering and/or application development teams to restore service and/or identify problems.
  • Uses advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Participates in special projects as required and occasionally off-hours to assist with board or financial review meetings.
  • Supports secure printing and scanning environment and audio-visual conferencing.

BASIC QUALIFICATIONS:

  • 8+ years of technical support management experience supporting IT operations.
  • 8+ years of remote desktop support experience

PREFERRED SKILLS/EXPERIENCE:

  • Bachelor’s degree in computer science or a related technical discipline, or the equivalent combination of education, professional training or work experience
  • Strong Experience using a formal trouble ticket system (Bomgar/BeyondTrust, Remedy, Jira, etc.)
  • Expert professional experience troubleshooting Microsoft Windows 11 and Mac OS.
  • Experience with Azure Active Directory/Exchange management and Microsoft SCCM
  • Experience using Bomgar desktop support system.
  • Experience working within an ITIL framework.
  • Experience supporting Dell / Mac hardware.
  • Experience with multi-factor authentication.
  • Strong project management skills include creating schedules, setting priorities, allocating resources, and monitoring progress.
  • Knowledge of Microsoft Defender for Cloud.
  • Experience with AI-powered customer service platforms (e.g., Microsoft Copilot, ServiceNow Virtual Agent, Zendesk AI, or similar) and chatbots/virtual agents.
  • Experience with Microsoft Intune.
  • Experience with the M365 Cloud Services (OneDrive, SharePoint, Outlook, Teams, Yammer, Viva Engage, etc.)

PROFESSIONAL EXPERIENCE:

  • Excellent communication skills to convey complex technical concepts, discussing project requirements and providing feedback.
  • Strong leadership skills to inspire, motivate, and guide team members toward common goals is essential for maintaining team morale and productivity.
  • Adaptable and willing to learn about new technologies, tools, and methodologies.
  • Excellent time management skills and the ability to balance multiple assignments and deadlines in a fast-paced environment.
  • Adept at identifying problems, analyzing situations, and coming up with innovative solutions.
  • Strong attention to details.
  • The ability to work with all levels of internal staff, as well as outside clients and vendors.
  • Enthusiasm, a passion for teamwork and a ‘can do’ attitude.

    Indeed

LI-CC1
Responsibilities

Please refer the Job description for details
Manager, It Service Desk at Icf
Reston, VA 20190, USA - Full Time
Skills Needed
yammer, vendors, productivity, management skills, computer science, onedrive, jira, schedules, project management skills, outlook, teams, communication skills, sharepoint, cloud, cloud services, mac os, it operations, multi factor authentication, teamwork, leadership skills
Specialization
Computer science or a related technical discipline or the equivalent combination of education professional training or work experience
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Gen Ai Python Systems Engineer Director at Price Waterhouse Coopers
New York, New York, USA - Full Time
Skills Needed
creativity, structures, technology, big picture thinking, technical standards, leadership
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Senior Research Consultant Communication & Strategic Consulting at Trc Companies Inc
Minneapolis, MN 55111, USA - Full Time
Skills Needed
reserves, key performance indicators, design skills, business acumen, energy efficiency, visual storytelling, utilities, color, demand management, participation, sociology, public policy, research, design tools, visio, clean energy technologies, disability insurance
Specialization
Business, Journalism, Marketing, Psychology, Sociology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Human Resources Officer (Naf) at Us Army Installation Management Command
Lake Buena Vista, Florida, USA - Full Time
Skills Needed
shades, copies, directives, handbooks, manuals, consideration, transcripts, naf, it
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Business Development Associate at Venture Solar
Manhattan, NY 10012, USA - Full Time
Skills Needed
vision insurance, commission
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Survey Crew Chief at Wilson Company Inc Engineers Architects
Las Cruces, NM 88001, USA - Full Time
Skills Needed
communication skills, data processing
Specialization
N/A
Qualification
Diploma
Experience Required
Minimum 4 year(s)
Training Compliance Analyst at G2 Secure Staff
Irving, TX 75039, USA - Full Time
Skills Needed
interpersonal skills, lms, learning management systems, compliance reporting, assessment, ged, analytical skills, collaboration tools, communication skills
Specialization
N/A
Qualification
Diploma
Experience Required
N/A
Software Systems Engineering Manager Infusion Software at Baxter
Raleigh, North Carolina, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Assistant Research Scientist, Pin at University Of Florida
Gainesville, FL 32611, USA - Full Time
Skills Needed
research projects, writing, research development, design, communication skills, technical reports, research, k 12 education, psychology, research proposals
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Corporate Vice President Senior Service Now Platform Architect at New York Life Insurance Co
Remote, Oregon, USA - Full Time
Skills Needed
servicenow, itil, scripting, asset management, devops, soap, automation tools, rest, agile, timelines, design, security operations
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Senior Project Manager at Modular Medical Inc
San Diego, CA 92127, USA - Full Time
Skills Needed
writing, solver, interpersonal skills
Specialization
Engineering science or a related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Monitor Tech at Baylor Scott White Health
Dallas, TX 75246, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Cyber Risk Assurance, Lead at Toyota
Plano, TX 75024, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Regional Event And Marketing Manager, Bny Wealth at Bny Mellon
New York, New York, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Beauty And Wellness Consultant at Walgreens
Springfield, IL 62704, USA - Full Time
Skills Needed
geography, builds relationships, personal care, consultations, english, customer experience, brand awareness, vendors, customer interaction, flexible schedule, licensure, escalation, shares, models, makeovers, writing, cosmetology
Specialization
N/A
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Storeroom Clerk at Marriott International Inc
Anaheim, CA 92802, USA - Full Time
Skills Needed
life insurance, training, flexible spending accounts
Specialization
N/A
Qualification
Diploma
Experience Required
N/A
Security And Incident Response Lead at Blue Yonder
Dallas, Texas, USA - Full Time
Skills Needed
tip, vulnerability management, malware analysis, protection, edr, testing tools, loss prevention, siem, assessment, email security, firewall, dlp, soar, automation
Specialization
Computer science information security or related equivalent experience
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Junior Automation Engineer at Cavallero Plastics Inc
Pittsfield, MA 01201, USA - Full Time
Skills Needed
management skills
Specialization
N/A
Qualification
Diploma
Experience Required
N/A
Senior Product Manager (Optimization/Cloud) at Fico
Remote, Oregon, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Sr. Manager Market Development & Product Marketing at Sciex
Framingham, MA 01701, USA - Full Time
Skills Needed
life sciences, it, availability, mass spectrometry, technology, software, commission
Specialization
Life sciences (or equivalent
Qualification
Graduate
Experience Required
N/A