DESCRIPTION

Right at Home provide exceptional in home care and support for a range of clients in the Kalgoorlie Wheatbelt area. We seek client-focused employees with outstanding passion for the care industry. Our care professionals are expected to provide clients with the same care and respect they would give their own families. Our roles are varied and rewarding, providing employees with opportunities to experience new settings and gain new skills. " Our Mission is to improve the quality of life for those we serve”.
The position we have on offer will be part of the office-based Care Management team and primarily be responsible for taking client enquiries and develop relationships with clients and their families.
Dealing with range of disabled, seniors and frail elderly customers and their families on a daily basis, this role will handle anything from requests, feedback, general care enquiries to complaints.

A successful candidate will have the following:

• Demonstrated administrative experience capable of managing challenging workloads
• Client focused attitude
• Clear and precise communication skills (written and oral)
• Attention to detail
• Advanced computer skills (Mircosoft 365 & be able to adapt to new systems)
• National Police Clearance Certificate
• Demonstrated ability to actively contribute to the organisation’s goals

Ability to quickly build trust and rapport with a range of stakeholders

QUALIFICATIONS

• Being the first point of contact for incoming client enquiries
• Prepare initial client take-on documentation
• Book initial consultation appointments for the Care Management team
• Maintain the CRM system on an “as-you-go” basis
• Ensure all documentation is accurate; maintain compliance requirements
• Contribute to developing new and existing business opportunities across a range of sources
• Liaise with internal team members, clients, families, and third-party health professionals
• Keep up to date with changes across the Home Care Package and NDIS industries

PREFERRED SKILLS

• Recent experience in a similar position preferred
• Experience in the Aged Care and/or Disability space preferred
• First Aid, CPR and Police Check are essential
• Valid Driver’s Licence.
• High level of computer literacy, good communication skills and personable telephone manner.
• Ability to problem solve and think quickly under pressure.
• Possess a ‘can-do’ attitude and work well in a team environment.
• Ability to multitask with a strong attention to detail while keeping calm and focused.
• Excellent time management skills.