WHO ARE WE?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

1. Underwriting Lifecycle Support:

• Thoroughly review and monitoring in-scope submissions processing and clearance in line with agreed service levels.
• Manage work assignment and completion of tasks related to the underwriting lifecycle, including submissions analysis, new business and renewal quote preparation, non-renewals, technical accounting, document issuance, endorsements (financial and non-financial) and cancellations.
• Manage and support account documentation and document storage, including quotations, evidence of cover (policies), statements of values, engineering reports, actuarial pricing models, reinsurance contracts, policy endorsements, and cancellations.

1. Data, Records and Document Management:

• Ensure in-scope underwriting submissions are stored and indexed, within service levels.
• Complete accurate and timely policy data entry, as required.
• Perform data cleansing and input additional risk information, ensuring accuracy in data quality, as required.
• Liaise with underwriters and brokers to process underwriting premium corrections efficiently, as required.

1. Regulatory Compliance, Governance and Controls Assurance:

• Help to support Europe Operations Management team in closing Corporate Audit corrective actions and other related internal controls assurance work.
• Monitor and support all regulatory compliance (e.g., treating customers fairly) as instructed and adhere with Travelers Enterprise values and policies.

1. Standard Operating Procedures and Training:

• Play a key role in creating, maintaining, reviewing, and providing sign-off for Europe Operations standard operating procedures – ensuring compliance with agreed standard formats / templates.
• Oversee training and on-boarding, once qualified, to support Europe Operations (both onshore and offshore) and other TRV Europe business functions, as required.
• Role-model and promote process standardisation and best practices across Europe Operations.
• Role model high standards of SLA compliance (both at individual and team levels), lead root cause analysis of SLA gaps and champion timely remediation.

1. Stakeholder Engagement and Change Management:

• Represent EU Operations, as required, in internal stakeholder meetings support effective communication.
• Offer value-add support to design and deliver of process, people, systems, data, and regulatory change.

1. Miscellaneous:

• Perform other assigned duties, as required.
• Support recruitment process for the Europe Operations Management team, as required.