WHO WE ARE: ABOUT TCS

Tata Consultancy Services (TCS) is a global leader and pioneer in IT services, digital and business solutions and we partner with our clients to simplify, strengthen and transform their businesses. We are the fastest growing IT Brand worldwide we have grown to become the world’s most valuable IT services company with a market cap of $160+ Bn. With the fourth industrial revolution disrupting the whole world, a huge opportunity has opened up for us in the marketplace to reimagine our customers’ business models, bring operating model transformation, move them towards a product centric model and deploy agile as the new enterprise behavior to make them digital first companies.
At TCS Canada, we are helping our customers find their purpose, support their growth & transformation agenda and leverage technology to make a difference. Our clients across the world have achieved significant business results using our world-class solutions and have recognized us for our efforts. We operate on a global scale, with diverse talent base of more than 600,000 associates representing more than 150 nationalities, across 55 countries. We are one of the largest employers of women with more than 36% women employees. Our ability to provide holistic long-term careers and to create an ‘experience’ for our employees have helped us consistently have the highest retention rates in our industry globally. (You can visit us on www.tcs.com for more information).

OVERVIEW

We are seeking a skilled and motivated Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing exceptional technical support to end-users, ensuring that all desktop systems are functioning efficiently. This role requires a strong understanding of various operating systems, networking concepts, and customer service skills to effectively resolve technical issues.

QUALIFICATIONS

Performs professional level work. Performs work that is complex and varied in nature. Defines and discerns key aspects of a problem and develops an integrated solution within a broad technical and business context of significant impact. May provide guidance/training to more junior staff. Strong capabilities in gathering, analyzing and defining efficient processes as well as excellent troubleshooting abilities and methodology. Excellent written and verbal communications. Ability to convey technical issues and material to non-technical people (end-users). Minimal supervision and work may be done without established procedures.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
Job Type: Full-time
Pay: $28.00-$34.00 per hour
Expected hours: 40 per week

Schedule:

• Monday to Friday

Experience:

• Desktop support: 2 years (required)
• Computer networking: 1 year (required)
• Windows: 1 year (required)
• IT support: 1 year (required)

Location:

• Midland, ON (required)

Willingness to travel:

• 100% (preferred)

Work Location: In perso

• Provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems. Including general, Call Center, production and manufacturing based systems.
• Provide technical support and guidance through Tier 2 and Tier 3 issues.
• Responsible for documenting and managing the incident according to incident management processes and procedures
• Monitor and facilitate incident resolution for core business applications
• Assist other sites with projects and/or issues
• Participate in and/or manage small to medium size projects
• Install, move, add, and/or change hardware and software
• Participates in the testing and evaluation of new hardware and software
• Complies with work requirements related to attendance and notice of absence, general conduct and following work direction
• Provides guidance, training and direction to junior staff.