WORK CONDITIONS

Job Title: Customs Brokerage Lead (CW1 Solutions)
Primary Location: Bonn, Germany (Relocation Assistance Available)
Other Locations: We welcome applications from candidates located within a 5-hour time difference from the EU.
Work Model: Hybrid or fully remote if there is no DHL office close to your current location.
Job Type: Full-time
About Us:
At DHL Group, we are a global leader in logistics and supply chain solutions. We pride ourselves on our commitment to innovation, collaboration, and excellence. Join us and be part of a team where your ideas are valued, and your contributions have a global impact.
Purpose of the Role:
As the Customs Brokerage Lead, you will support the design and implementation of our CW1 (CargoWise) customs solution. You will play a key role in transforming business requirements into effective processes and solutions, ensuring that our customs operations are efficient, compliant, and aligned with our global standards.

Key Responsibilities:

• Lead the rollout of the CW1 customs solution, collaborating with country teams to gather requirements and ensure accurate testing.
• Manage project documentation and ensure compliance with legal and fiscal requirements while maximizing productivity and minimizing errors.
• Provide technical solutions through CW1, integrating data into the system and offering 3rd level support for incidents raised by end users.
• Review system updates from CW1 every three months to ensure they do not impact current solutions.
• Engage with Product and Customs teams on various tools, addressing customer-specific and country-specific transportation requirements.
• Conduct training and documentation for newly delivered processes, ensuring smooth adoption across teams.

What We’re Looking For:

• Experience: Minimum of 3+ years in import/export customs processes, with a strong background in customs brokerage. Experience in various countries is highly valued.
• Education: Bachelor’s degree preferred; equivalent experience may be considered.

• Skills:

• • Strong understanding of customs processes and regulations.
• Familiarity with CW1 and its applications in forwarding and brokerage.
• Excellent communication skills with the ability to present to international audiences and adapt to different time zones.
• Proven problem-solving capabilities and the ability to identify trends and propose effective solutions.
• Fluent in English.

• Lead the rollout of the CW1 customs solution, collaborating with country teams to gather requirements and ensure accurate testing.
• Manage project documentation and ensure compliance with legal and fiscal requirements while maximizing productivity and minimizing errors.
• Provide technical solutions through CW1, integrating data into the system and offering 3rd level support for incidents raised by end users.
• Review system updates from CW1 every three months to ensure they do not impact current solutions.
• Engage with Product and Customs teams on various tools, addressing customer-specific and country-specific transportation requirements.
• Conduct training and documentation for newly delivered processes, ensuring smooth adoption across teams