Full job description

Customer Service Executive

Type: Permanent

Salary: £30,000 - £35,000 per annum

Location: Staines area

Working pattern: Hybrid - 3 days office based, 2 days home based | 8.30am - 5.00pm

We are recruiting for our client, an established international business, for an experienced Customer Service Executive to join a collaborative customer service team. This varied B2B role focuses on managing customer orders from receipt through to delivery, keeping customers informed and working closely with colleagues across the wider operation.

Key Responsibilities:

Manage customer orders from receipt through to delivery, maintaining accurate records and taking ownership of progress.

Act as a key point of contact for an allocated portfolio of business customers, handling queries and providing proactive updates.

Monitor open orders and coordinate solutions when availability, transport or other operational issues affect delivery.

Review ordering patterns and share relevant changes with planning and supply colleagues.

Prepare and maintain the documentation required for international and export orders.

Build strong customer relationships and work closely with sales, planning, supply chain, logistics and finance colleagues.

Manage customer complaints professionally, coordinating follow-up, returns where applicable and communication through to closure.

Contribute ideas that improve service quality and simplify customer administration processes.

Requirements:

The ideal Customer Service Executive will have:

Around 2-4 years' professional experience in customer service, order management or a similar B2B environment.

Experience supporting customers within an international or multi-site business environment.

Strong written and verbal English communication skills with a professional, customer-focused approach.

Excellent organisation and attention to detail, with the ability to manage several priorities at once.

Good working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint.

Experience using a CRM, ERP, order-processing or similar business system, and/or additional language skills. (Desirable)

What’s in it for you?

Permanent position within a well-established international business.

Competitive salary and a strong company benefits package, including pension, health-related benefits, annual leave and eligibility for a discretionary company bonus.

This is a great opportunity for an experienced Customer Service Executive who enjoys taking ownership of customer orders and providing a high standard of service in a busy international environment. Apply today!

What You Need to Do Now:

If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!

If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.

Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.

A little more about us:

We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.

All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.

We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

We take your privacy seriously. Please see our website for our full Data Privacy Notice.

• Keywords for this role may include: Customer Service Executive, Customer Service Coordinator, Order Management, B2B Customer Service, Staines jobs