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IT Tier 2 Support Agent at Shields Health Solutions
Boston, Massachusetts, USA - Full Time
Skills Needed
Microsoft Office, Collaborative Environment, Organization Skills, Teams, Computer Information Systems, Microsoft, Color, Azure Active Directory, Active Directory, Genetics, Software, File Sharing, Computer Science, Information Technology, Communication Skills
Specialization
Computer Science, Information Systems, Information Technology, Technology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Seasonal Part Time Sales Associate (Closing) - Jamaica Avenue at Primark
Queens, New York, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
TSA Compliance at Commercial Aviation Solutions
Sanford, FL 32773, USA - Full Time
Skills Needed
Business Operations, Multitasking, Aviation, Regulatory Operations, Customer Service
Qualification
Diploma
Experience Required
Minimum 5 year(s)
Automation Programmer at Caribe Sales Agencies
Cataño Municipio, Puerto Rico, USA - Full Time
Skills Needed
Communication Protocols, Scada, English, Automation, Spanish
Specialization
Electrical engineering automation or related field (preferred
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Incident Response Consultant, Mandiant, Google Cloud at Google
New York, New York, USA - Full Time
Skills Needed
Disk, Macos, Network Forensics, Incident Response, External Clients, Linux, Documentation, Cyber Security, Computer Science, Forensics, Project Management Skills, Information Systems, Communication Skills, Unix, Executive Leadership
Specialization
Computer science information systems cyber-security related technical field or equivalent practical experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Network Security Engineer (Ref. 2025A108) at CAREER CONNEX PRIVATE LIMITED
Singapore, , Singapore - Full Time
Skills Needed
Collaborative Environment, Checkpoint, Solarwinds, Cisco, Fortinet
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Junior/Mid Mechanical Engineer at NDI Engineering
Lakehurst, NJ 08733, USA - Full Time
Skills Needed
Fluid Mechanics, Machine Design, Thermodynamics, Solid Mechanics, System Dynamics, Testing, Design, Heat Transfer, Creo, Internships, Materials Science
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Fire Sprinkler Inspector at Encore Fire Protection
PTH, NJ 07054, USA - Full Time
Skills Needed
Hand Tools, Fire Sprinkler Systems
Qualification
Diploma
City Auditor at City of Underwood
Underwood, ND 58576, USA - Full Time
Skills Needed
Regulations, Payroll Administration, Public Safety, Records Management, Writing, Public Administration, Disabilities, Spreadsheets, Breakdown, Community Development
Specialization
Business or public administration or a closely related field or
Qualification
Graduate
Experience Required
Minimum 16 year(s)
DIRECTOR, FACILITY DESIGN & CONSTRUCTION at Navy Exchange Service Command
Virginia Beach, VA 23452, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Program Facilitator at Elevo
Berryessa, CA 95132, USA - Full Time
Skills Needed
Working Experience, Life Skills, Consideration, Color
Qualification
Graduate
F&B Support Expert at Marriott International Inc
Dubai, , United Arab Emirates - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Logistics Business Development Manager at Geopaq Logic
Austin, TX 78750, USA - Full Time
Skills Needed
Health Insurance, Presentation Skills
Specialization
Sales/telemarketing
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Calibration Instrumentation Technician at Servtech Technical Services LLC
Dubai, , United Arab Emirates - Full Time
Skills Needed
Documentation, Excel, Technical Qualifications, Instrumentation, Microsoft Office, Iec, Calibration
Specialization
Record calibration data accurately and issue calibration certificates with traceability to
Qualification
Trade Certificate
Experience Required
Minimum 2 year(s)
Operations Support II, III, IV at Tamayo Federal Solutions LLC
Washington, DC 20003, USA - Full Time
Skills Needed
Level Iii, Disabilities, Defense, Employee Training, Communication Skills
Specialization
Operations
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Supplier Development Engineer at FEMA Corporation of Michigan Inc
Portage, MI 49024, USA - Full Time
Skills Needed
Communication Skills, Dental Insurance, Health Insurance, Ansi, Continuous Improvement, Iso, Manufacturing Processes, Blueprint Reading, Vision Insurance, Life Insurance, Statistical Data Analysis, Manufacturing Engineering, Regulatory Compliance, Email, Powerpoint
Specialization
Mechanical industrial or manufacturing engineering required
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior Mendix Developer Team Sensor at Enexis
5231 Den Bosch, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
General Manager - Joinery Division at Spencer Interiors Contracting LLC
Dubai, , United Arab Emirates - Full Time
Skills Needed
Management Skills, Joinery, Machinery, Carpentry, Negotiation, Strategic Planning, Market Knowledge, Interior Design, Materials, Cost Control
Specialization
Mechanical engineering interior design carpentry/joinery or related field master’s degree preferred
Qualification
Graduate
FSR Analyst at DCI Solutions
Vandenberg AFB, CA 93437, USA - Full Time
Skills Needed
Space Operations, Maven
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Operation Executive at LOH CHWEE CHEW MOORING SERVICES PRIVATE LIMITED
Singapore, , Singapore - Full Time
Skills Needed
Coaching, Presentations, Leadership Skills, Training, Interpersonal Skills
Specialization
Relevant Field
Qualification
Graduate
Experience Required
Minimum 2 year(s)
IT Tier 2 Support Agent at Shields Health Solutions
Boston, Massachusetts, USA -
Full Time

Start Date

Immediate

Expiry Date

28 Nov, 25

Salary

0.0

Posted On

28 Aug, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Microsoft Office, Collaborative Environment, Organization Skills, Teams, Computer Information Systems, Microsoft, Color, Azure Active Directory, Active Directory, Genetics, Software, File Sharing, Computer Science, Information Technology, Communication Skills

Industry

Information Technology/IT

Description

Shields Health Solutions is seeking an IT Tier 2 Support Agent to join the IT Helpdesk Team. This role provides a point of contact for end-users to receive support and hardware maintenance within the organization’s desktop computing environments. This includes installing, diagnosing, repairing, maintaining and upgrading hardware and equipment including desktops, laptops, printers, mobile devices and other peripherals to ensure optimal performance. In this role, you will troubleshoot problems and complete tasks in person, by telephone, by email and via remote access in a timely and accurate fashion. All work will be documented in Zendesk, our ticketing system. This is a hybrid role requiring 3 days in our Phoenix, AZ office and 2 days working from home. IT Tier 2 Support Agents report to the IT Helpdesk Manager.

JOB SUMMARY:

Demonstrates proficiency in Helpdesk - Tier 2 level skills including detailed knowledge of the following:

  • Microsoft 365 including Teams, SharePoint
  • Desktop, laptop, and printer hardware
  • Image and configure desktops/laptops for deployment to new and existing employees
  • Experience supporting PC hardware and software in a client-server environment
  • Troubleshoot Tier 1 and 2 issues until resolved or escalated to Tier 3 team members
  • Mobile device support for iPhones, Androids, and MiFi Devices
  • Troubleshooting Multi-Factor Authentication application on devices
  • Troubleshooting remote connectivity
  • Perform timely workstation hardware and software upgrades as required.
  • Experience with detailed documentation and working in a ticketing system
  • Part of rotating team for on-call weekend remote support
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals
  • Works under immediate supervision, but at times need to exercise independent judgment

QUALIFICATIONS AND SKILLS:

  • Certification, 2-year degree or greater in Computer Science, Computer Information Systems, Information Technology, or 3-4 years of experience in a related field or equivalent practical experience
  • Minimum of 2 years customer support/help desk experience as a Tier 1 or Tier 2
  • Customer service experience
  • Ability to conduct research into PC issues and products
  • Efficient in Active Directory and Azure Active Directory
  • Knowledge of Microsoft Windows file sharing and permissions
  • Knowledge of Microsoft Office applications with ability to support
  • Effective people skills and relationship-building skills
  • Strong written and oral communication skills: including communication of technical concepts to non-technical people
  • Experience working in a collaborative environment
  • Outstanding organization skills
    California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
    Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Please refer the Job description for details
IT Tier 2 Support Agent at Shields Health Solutions
Boston, Massachusetts, USA - Full Time
Skills Needed
Microsoft Office, Collaborative Environment, Organization Skills, Teams, Computer Information Systems, Microsoft, Color, Azure Active Directory, Active Directory, Genetics, Software, File Sharing, Computer Science, Information Technology, Communication Skills
Specialization
Computer Science, Information Systems, Information Technology, Technology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Seasonal Part Time Sales Associate (Closing) - Jamaica Avenue at Primark
Queens, New York, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
TSA Compliance at Commercial Aviation Solutions
Sanford, FL 32773, USA - Full Time
Skills Needed
Business Operations, Multitasking, Aviation, Regulatory Operations, Customer Service
Qualification
Diploma
Experience Required
Minimum 5 year(s)
Automation Programmer at Caribe Sales Agencies
Cataño Municipio, Puerto Rico, USA - Full Time
Skills Needed
Communication Protocols, Scada, English, Automation, Spanish
Specialization
Electrical engineering automation or related field (preferred
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Incident Response Consultant, Mandiant, Google Cloud at Google
New York, New York, USA - Full Time
Skills Needed
Disk, Macos, Network Forensics, Incident Response, External Clients, Linux, Documentation, Cyber Security, Computer Science, Forensics, Project Management Skills, Information Systems, Communication Skills, Unix, Executive Leadership
Specialization
Computer science information systems cyber-security related technical field or equivalent practical experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Network Security Engineer (Ref. 2025A108) at CAREER CONNEX PRIVATE LIMITED
Singapore, , Singapore - Full Time
Skills Needed
Collaborative Environment, Checkpoint, Solarwinds, Cisco, Fortinet
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Junior/Mid Mechanical Engineer at NDI Engineering
Lakehurst, NJ 08733, USA - Full Time
Skills Needed
Fluid Mechanics, Machine Design, Thermodynamics, Solid Mechanics, System Dynamics, Testing, Design, Heat Transfer, Creo, Internships, Materials Science
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Fire Sprinkler Inspector at Encore Fire Protection
PTH, NJ 07054, USA - Full Time
Skills Needed
Hand Tools, Fire Sprinkler Systems
Qualification
Diploma
City Auditor at City of Underwood
Underwood, ND 58576, USA - Full Time
Skills Needed
Regulations, Payroll Administration, Public Safety, Records Management, Writing, Public Administration, Disabilities, Spreadsheets, Breakdown, Community Development
Specialization
Business or public administration or a closely related field or
Qualification
Graduate
Experience Required
Minimum 16 year(s)
DIRECTOR, FACILITY DESIGN & CONSTRUCTION at Navy Exchange Service Command
Virginia Beach, VA 23452, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Program Facilitator at Elevo
Berryessa, CA 95132, USA - Full Time
Skills Needed
Working Experience, Life Skills, Consideration, Color
Qualification
Graduate
F&B Support Expert at Marriott International Inc
Dubai, , United Arab Emirates - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Logistics Business Development Manager at Geopaq Logic
Austin, TX 78750, USA - Full Time
Skills Needed
Health Insurance, Presentation Skills
Specialization
Sales/telemarketing
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Calibration Instrumentation Technician at Servtech Technical Services LLC
Dubai, , United Arab Emirates - Full Time
Skills Needed
Documentation, Excel, Technical Qualifications, Instrumentation, Microsoft Office, Iec, Calibration
Specialization
Record calibration data accurately and issue calibration certificates with traceability to
Qualification
Trade Certificate
Experience Required
Minimum 2 year(s)
Operations Support II, III, IV at Tamayo Federal Solutions LLC
Washington, DC 20003, USA - Full Time
Skills Needed
Level Iii, Disabilities, Defense, Employee Training, Communication Skills
Specialization
Operations
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Supplier Development Engineer at FEMA Corporation of Michigan Inc
Portage, MI 49024, USA - Full Time
Skills Needed
Communication Skills, Dental Insurance, Health Insurance, Ansi, Continuous Improvement, Iso, Manufacturing Processes, Blueprint Reading, Vision Insurance, Life Insurance, Statistical Data Analysis, Manufacturing Engineering, Regulatory Compliance, Email, Powerpoint
Specialization
Mechanical industrial or manufacturing engineering required
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior Mendix Developer Team Sensor at Enexis
5231 Den Bosch, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
General Manager - Joinery Division at Spencer Interiors Contracting LLC
Dubai, , United Arab Emirates - Full Time
Skills Needed
Management Skills, Joinery, Machinery, Carpentry, Negotiation, Strategic Planning, Market Knowledge, Interior Design, Materials, Cost Control
Specialization
Mechanical engineering interior design carpentry/joinery or related field master’s degree preferred
Qualification
Graduate
FSR Analyst at DCI Solutions
Vandenberg AFB, CA 93437, USA - Full Time
Skills Needed
Space Operations, Maven
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Operation Executive at LOH CHWEE CHEW MOORING SERVICES PRIVATE LIMITED
Singapore, , Singapore - Full Time
Skills Needed
Coaching, Presentations, Leadership Skills, Training, Interpersonal Skills
Specialization
Relevant Field
Qualification
Graduate
Experience Required
Minimum 2 year(s)

Frequently Asked Questions

Generally, most of the countries look for applicants, who are skilled in their occupation with at least 3+ years of experience, possessing a bachelor’s degree or higher qualification, who can also prove their proficiency in the English language through various internationally recognized tests. Further for a few countries where applicants have blood relatives already residing or applicants having an offer of employment from an employer in the migrating country will be preferred.

Countries like Canada, Australia, and New Zealand offer relatively easier PR pathways for Indians due to their immigrant-friendly policies. Canada provides options like Express Entry and Provincial Nominee Programs for skilled workers, while Australia uses a points-based system with visas such as Subclass 189 and 190.

The best country to migrate from India depends on your priorities and qualifications. Canada is ideal for its immigrant-friendly policies, excellent healthcare, and job opportunities through programs like Express Entry. Australia offers a high standard of living, beautiful landscapes, and a points-based PR system for skilled workers. New Zealand is perfect for those seeking a peaceful lifestyle and career opportunities in in-demand fields. Each country has its own advantages, so choose based on your goals and skills.

The easiest country to immigrate to depends on your profile, but Canada is widely considered the top choice due to its straightforward Express Entry system and Provincial Nominee Programs. Australia is also a great option with its points-based system favoring skilled workers. New Zealand is ideal for those with in-demand skills, offering a peaceful lifestyle and simplified residency processes. Portugal provides an easy path through its D7 Visa for individuals with sufficient income or savings.