• ?Area Development Manager
• Blackpool
• £36,000 to £40,000 per annum DOE
• Full Time 40 hours per week

JOB PURPOSE

Responsible for the business results of a geographic area including the day-to-day management of people, operations and assets.

MAIN DUTIES

• Implement the Area Delivery Plan that delivers against agreed targets for the area.
• Understand and respond to the competitive environment, actively developing the business through effective marketing and promotion of funerals and funeral plans in line with Competition Marketing Authority (CMA).
• Ensure that the day-to-day operation of branches/hubs is effective and meeting the needs of clients.
• Improve the scale and quality of networking and community outreach activity through proactively building and strengthening relationships with key contacts in the communities we serve.
• Work with Regional Development Director to identify and integrate acquisitions.
• Provide direction and line management for branch/hub teams including performance management and career development. Additionally working with HR to ensure continuity when decision making.
• Hold regular meetings with the team to promote team building and a positive culture. Actively engage with them to communicate updates, client feedback, community activities, changes in processes and branch/ area performance.
• Ensure changes to working practise are embedded effectively, and that the team are fully trained and engaged.
• Ensure branches are fully operational and all resources are utilised effectively to meet both client and business needs.
• Ensuring compliance with all company policies and procedures for self and others in team.
• Understand and guide others on how relevant legislation and regulation applies to their role and the industry
• Proactively seek out ways in which the business can be developed and work with the Regional Development Director to find ways to implement initiatives.
• Attend training and development sessions to maintain knowledge and skills in role
• Deal with client complaints in line with our policies and procedures and to come to a satisfactory resolution for the client and the business.
• Complete effective site visits in the timescale provided by FPL to work in line with our quality assurance.
• Encourage the team to contribute with solutions with minor issues that arise.
• Work with the project team to implement local trials to help improve the business.
• Lead by example and create a positive working environment.
  Carry out any other duties when reasonably requested to do so by your line manager.