ABOUT US

Queue-it is a Danish tech scale-up that empowers the world’s biggest brands to deliver on their busiest days. Our virtual waiting rooms prevent website crashes and bot abuse to create a smoother, fairer online experience for 35 billion+ users.
It’s a place where you can do what you are naturally best at with a diverse team coming from 45+ countries with offices in Denmark, US, South Korea and Australia.

QUALIFICATIONS:

• 2+ years of Customer Success experience (or in a similar client-facing role)
• Previous experience influencing and meeting company revenue goals
• Prior experience working for a SaaS organization within the IT industry, and/or handling government contracts preferred
• Great written and verbal communication skills in English (Danish not required)
• Native (or high professional proficiency) in Japanese (written and oral) is required

ABOUT THE ROLE

As a Queue-it Customer Success Manager, you will be a critical part of creating and maintaining Queue-it’s solid relationships with a wide range of customers. You’ll build and develop partnerships by effectively supporting customers with their goals.

RESPONSIBILITIES:

Empower customer success. Develop an understanding of the typical business issues our customers face, map Queue-it solutions to address their needs, and educate them on our software.
Ensure customers get maximum value from their investment in Queue-it. Track customer usage data, NPS, health indicators, etc. to identify and support growth opportunities, churn risk, downscaling, win-backs, etc.
Collaborate towards growth. Partner with the technical engagement and sales teams to facilitate client relationships, handle deliverables, and mitigate risks. Keep great records within our CRM, and share findings from the customer base across the organization (sales, marketing, solutions, and development)