ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration.

KNOWLEDGE & QUALIFICATIONS

• Good level of general education
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operation systems. Training will however, be provided.
• Knowledge of Landlord/Tenant Legislation.

• Acts as a role model at all times by demonstrating the core values
• Acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations.
• Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations.
• Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
• Assists and supports the Community Manager with communications, assessment and development of team members.
• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
• Co-ordinates the tenancy management process by making periodic apartment
• inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate.
• Supports with resident event management within the community
• Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Stays informed about current market and competitor conditions
• Assists with summer community preparations, including move-in and move-out processes.
• Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company’s policies and procedures.
• Participates where required in an on call roster to provide out of hours emergency support for the community.
• Works with the Community Manager in the preparation of the annual budget and monthly management accounts Organizational.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Demonstrates appropriate safe behaviors in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.