Sewell Wallis is recruiting for a global firm in the heart of Sheffield, South Yorkshire, who are looking for an experienced Facilities Assistant. This business operates in 40+ countries and has well over 50 offices worldwide.
Due to expansion, they’re looking for an experienced Facilities Assistant who will support the firm’s operations by handling a range of duties related to admin, and office maintenance. The ideal candidate will have previous experience as a Facilities Assistant who has previous maintenance experience.

WHAT SKILLS ARE WE LOOKING FOR?

• Good communication skills
• Good practical aptitude, matched with enthusiasm and a desire to solve problems
• Understanding the right questions to ask to gather information, teamed with the ability to consider a problem and suggest practical solutions
• A team player
• Customer Service oriented with a ‘can-do’ attitude
• A basic understanding of all Microsoft applications is desirable
• Ability to work on own initiative with a proactive attitude while maintaining standards under pressure
• Well organised, able to plan and prioritise work, with strong attention to detail
• The ability to listen, question and interpret information to understand requirements
• Problem-solving skills and the ability to suggest and deliver creative/innovative solutions
• Excellent verbal and written communication skills
• Able to build strong relationships with key stakeholders, e.g. landlord, contractors, internal staff, and other Facilities teams when required
• Flexibility to support outside usual hours if required

• Contribute to the provision of a high-quality service and environment for both clients and visitors
• Shared monitoring of the One North Facilities Helpdesk inbox, providing a timely response to all queries raised
• Build awareness of service delivery targets via SLA and KPI’s
• Liaise with contractors carrying out works, understand the task and monitor progress
• A variety of basic maintenance and fabric tasks, e.g. desk moves, recording tap temperatures and low usage outlet flushing
• Contribute to the provision of a safe workplace by proactively monitoring the office environment, reporting issues to the team and raising jobs with the FM provider
• Become familiar with the emergency evacuation procedure and contribute to annual drills
• Keep updated on HSE legislation and policies
• Work with the Client Services team on meeting room setups, understanding capacity and styles available
• Carry out daily AV checks in meeting rooms
• Greet internal and external visitors as required
• Adhere to security procedures for visitors and clients, including access passes. Record and track these to uphold security procedures.