D2C Customer Experience Administrator
Full time, permanent
Based out of our Bristol office (Portsmouth considered)
Hybrid working- we are flexible with the mix of home/office working and what works best for you, with a minimum office attendance of once every 2 weeks. Attendance will be more during your probationary period.
Starting salary of £25,000 - £27,000 depending on experience
About the role:
The D2C Customer Experience Administrator is responsible for providing effective D2C customer experience across multiple Hectic brands as well as supporting the wider team where needed. This role is newly created and will be reporting into our Customer Service & Corporate Sales Manager. There is potential to take on additional responsibilities and learn more within this role over time, perhaps taking on responsibilities around Corporate Sales support too.
Main duties:
· Respond to all new website enquiries across Hectic brands in a timely and professional manner using our ticketing system. Enquiries are varied and examples include but are not limited to product enquiries, warranty, store location, stock availability, shipping and delivery.
· Process exchanges / replacements when required
· Process returns and refunds
· Organise collections when required
· Contact customers if stock issues arise and adjust stock on Brightpearl.
· Run stock reports
· Ensure that eCommerce orders are shipped in a timely manner and escalate any issues.
· Liaise with the warehouse teams regarding stock and order delivery.
· Reply to customer product reviews.
· Escalate issues with the relevant team member where needed.
· Additional tasks to help the wider team, for example, entering PO’s and wholesale orders on the system.
To find out more about what we offer, please check out our work for us page.
If you’d like to apply, find out more or request a copy of the full job description, please click the ‘apply’ button below and we’ll get back to you as soon as we can.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We are using a third party (our sister company, Hectic People) to manage the recruitment process for this vacancy.
For information on how Hectic Europe process your data, please visit our website www.hecticeurope.com where you can find our privacy notice. This includes instructions on how you can ask us to delete, rectify or stop sharing your personal data.
Job Type: Permanent
Pay: £25,000.00-£27,000.00 per year

Benefits:

• Additional leave
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Work from home

Work Location: Hybrid remote in Bristol BS

Please refer the Job description for details