Connecting the Pieces is seeking an Administrative Coordinator.

QUALIFICATIONS/CHARACTERISTICS:

• Extreme attention to detail
• Strong ability to multi-task and operate in situations with regularly changing priorities
• Exceptional time management skills
• Excellent interpersonal skills, both written and verbal
• Ability to build and maintain good relationships with various groups of people both internal and external to CTP
• Outstanding ability to prioritize daily tasks and responsibilities
• Demonstrated working knowledge of MS Applications, especially MS Excel
• Collaborative, team player who can also work independently
• Ability to learn and retain new tasks, systems, and processes quickly
• Ability to excel in a fast-paced environment
• Ability to solve problems and tackle issues to their resolution
• Associate’s degree preferred
• Previous experience in a coordination position preferred

RESPONSIBILITIES:

• Manage all aspects of a student caseload
• Ensure students receive their Related Services as outlined in their Individualized Education Program (IEP)
• Initiate, monitor, update, and ensure the completion and documentation of services for existing and new students
• Track the service delivery of providers assigned to students within caseload
• Respond to and problem solve all issues related to the delivery of services to students on caseload

JOB DUTIES:

• Communicate and document key information relating to students’ services to appropriate CTP staff, providers, and school representatives
• Accurately track the utilization of authorized student related services
• Ensure all service/provider related documents, spreadsheets and trackers are kept up to date
• Document all service issues and exceptions in a timely manner and in sufficient detail
• Monitor provider and client attendance, absenteeism and cancellations
• Provide exceptional customer service and support to staff, providers, and schools
• Proactively resolve problems and issues
• Participate in provider and peer audits
• Assist in student referral life cycle
• Assist the Student Services, Payroll and Billing teams with ensuring that contractors submit appropriate documentation of services provided
• Ensure strong contractor relationships
• Assist the Student Services team in the reconciliation of client service discrepancies
• Proactively demonstrate commitment to and support of team activities, projects, assignments, and responsibilities
• Participate in team and organization meetings, events, in-services, and trainings
• Fill in for other service coordinators in their absence
• Other duties as assigned