Job Title: Controls Analyst
Salary: £35,000 - £39,000
Location: Chiswell Court, Dunstable
As the Controls Analyst for Guest Support, you’ll continually develop a strong risk/controls culture within Guest Support through management of the centralised log, effective identification, assessment, and control of risk, along with the management of business continuity planning and management.
Why you’ll love it here
Healthcare: BUPA healthcare
Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands
Bonus: Up to 10% company performance related bonus
Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/

What you’ll do

• Lead the continual development of a strong risk/controls culture within Guest Support through management of the centralised log, effective identification, assessment, and control of risk.
• Support the delivery of change into the department, approving SOP’s, and assessing / mitigating any risk factors.
• Lead the Guest Support audit and ensuring correct controls, checks and improvements are put in place.
• Work cross functionally to ensure oversight of financial and risk controls are embedded within the guest support function and financial, reputational and compliance risks are managed and mitigated.
• Manage the functional Business Continuity Plan, ensuring the plan is fit to purpose, signed off, regularly tested and actionable.

What we need
Excellent knowledge of risk analysis methodologies and tools.
Exceptional communication and collaboration skills.
Ability to clearly articulate messages to a variety of audiences.
Flexible and adaptable; able to work in ambiguous situations.
Excellent problem solving and identification skills.
Ability to develop complex data models and draw actionable insights from diverse data sets.
Experience in risk management / financial
Be part of our Contact Centre team at Whitbread
From the moment you enter you feel the energy, pace and excitement. These are the people finding the right solutions and delivering the smiles far and wide, from our loyal brand supporters right through to Whitbread newbies. Giving our Premier Inn guests the experience they deserve is what we stand for here. Join an environment that just keeps on giving, with opportunities to take your career in new directions with our backing. Influence the future of our customer service operation as we enter new areas and locations across the globe.

LI-SF

• Lead the continual development of a strong risk/controls culture within Guest Support through management of the centralised log, effective identification, assessment, and control of risk.
• Support the delivery of change into the department, approving SOP’s, and assessing / mitigating any risk factors.
• Lead the Guest Support audit and ensuring correct controls, checks and improvements are put in place.
• Work cross functionally to ensure oversight of financial and risk controls are embedded within the guest support function and financial, reputational and compliance risks are managed and mitigated.
• Manage the functional Business Continuity Plan, ensuring the plan is fit to purpose, signed off, regularly tested and actionable