JOIN THE REVOLUTION IN HOSPITALITY TECH!

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.
Our platform is designed to help hospitality businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments. Our passion for hospitality drives us to continually innovate and enhance the industry with AI-enriched data insights and automated process management.

QUALIFICATIONS

• Hands-on experience with POS systems (both hardware and software), either through installation and/or proven experience in sales in the F&B technology industry, with a track record of meeting and exceeding sales targets.
• Knowledge of the restaurant industry’s operations and challenges, with a strong interest in learning and leveraging technology.
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
• An eye for detail show this by adding the word latte to your cover letter
• Strong problem-solving skills and the ability to work independently in a fast-paced environment.
• Willingness to travel within the assigned territory (Melbourne or Sydney).
• A general understanding of basic computer networking

ABOUT THE ROLE

We are seeking dynamic and results-driven Account Managers to join our growing team in Melbourne and Sydney. As an Account Manager, you will play a pivotal role in driving sales and managing client relationships, focusing on Point of Sale (POS), Payments, Online Ordering, Loyalty & Engagement, Procurement, and Marketing & Analytics technology for the hospitality sector. To this end, you will spend your first six months within the role implementing the product suite hands-on under the Solutions team including on-site installations. Post this, your primary responsibility will be to engage with restaurants, cafes, and other Food and Beverage (F&B) establishments, offering tailored solutions that meet the needs of their business and their customers.

WHAT YOU’LL DO

• Drive sales of Liven’s full-stack technology solutions to restaurants and other F&B businesses.
• Manage and nurture relationships with existing clients, ensuring high levels of customer satisfaction and repeat business.
• Identify and pursue new business opportunities within the assigned territory.
• Provide consultation to clients, understanding their specific needs and recommending appropriate solutions.
• Oversee the installation and implementation of POS and adjacent systems, ensuring a smooth transition and optimal usage.
• Stay updated with industry trends, particularly in POS systems and F&B technology, to provide clients with the most current and effective solutions.
• Collaborate with the technical team to ensure customer requirements are met and any issues are swiftly resolved.