POSITION SUMMARY

Reporting to the Regional Director, the Non-Profit Portfolio Manager (NPPM) fosters collaborative partnerships with housing and service providers to provide the highest quality of stable, safe, and affordable housing and housing-related services. He/She/They provides education, consultation and support to the Boards of Directors and Executive staff of Non-Profit Societies and Cooperatives staff regarding the effective management of their social housing properties, assesses the financial risk of non-profits and coordinates the delivery of contracted services for a variety of housing-related programs.
The NPPM is the key relationship manager for the assigned portfolio of housing providers and serves as the single point of contact in managing a variety of issues relating to the delivery of housing and housing-related services. The position typically supervises a Financial Review & Budget Assistant, and initiates, coordinates, and facilitates the provision of expertise and services to other staff including Housing & Health Coordinators, Senior Project Officers, and Project Technologists (from Development & Asset Strategies) as well as Supportive Housing Programs staff in order to support the needs and requirements of the non-profit housing sector.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Public Administration, Business Administration, or other relevant discipline, including post-secondary courses in non-profit society management and/or social service delivery.
• Extensive experience in senior and advanced level positions relating to non-profit society management or delivery of social services and community-based programs, with considerable experience in the negotiation and management of contracted services.
• Or an equivalent combination of education, training, and experience acceptable to the employer.

KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the philosophies, theories, and principles associated with thedelivery of government social and regulatory programs by non-profit societies and contracted community service providers.
• Considerable knowledge of current social issues facing tenant populations and impacting the operations of social housing societies, including homelessness, mental illness, drug addiction, domestic violence, child protection, and ageing.
• Considerable and broad cross-functional knowledge and understanding of non-profit society governance, operation, budgeting, maintenance, administration, procurement, contracting, and staffing.
• Considerable knowledge of budgeting and contracting practices, and ability to assess audited financial statements.
• Considerable knowledge of the Residential Tenancy Act
• Sound knowledge and understanding of the risks associated with housing vulnerable tenants and ability to work closely with service providers in mitigating risk.
• Sound knowledge of relevant legislation impacting the delivery of social housing.
• Sound knowledge of building structures, components and systems, and ability to recognize deficiencies.
• Excellent written and oral communication, interpersonal, consultative, and relationship-building skills.
• Excellent negotiation, mediation, and conflict resolution skills.
• Ability to strategize, plan, coordinate, integrate, and manage a portfolio of non-profit societies in providing the highest quality of stable, safe, and affordable housing and housing-related services.
• Ability to provide organizational development and general management expertise and educate Boards and Executives in the successful operation of housing societies for vulnerable people.
• Ability to act as relationship manager and primary point of contact for Societies, including interacting withthe Society Board of Directors, Chief Executive Officer, Executive Director, and Chief Financial Officersand accounting staff.
• Ability to analyze complex, challenging, and sensitive issues, balance diverse interests and facilitate the implementation of solutions through successful and constructive relationships and partnerships, both externally and internally.
• Ability to summarize and explain complex program information and funding requirements.
• Ability to understand, analyze and apply a variety of Program Agreements and project-specific Operating Agreements.
• Ability to build dialogue and consensus with multiple stakeholders, often with conflicting agendas.

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