At Wongs, our philosophy lives in every member of our team - including our Managers, who play a crucial role in delivering excellence, elegance, and unforgettable customer experiences every day.
At the heart of Wongs’ vision is a commitment to exquisite service delivered in a fun, friendly, and professional way.
Founded in 1979, Wongs has over 45 years of history in Liverpool and will soon take its award-winning brand to Manchester. Our mission is to make buying jewellery an inclusive, enjoyable, and memorable experience - and our onsite workshop plays a vital role in delivering that.

WHAT WE’RE LOOKING FOR:

We’re seeking a confident and capable retail professional with leadership experience in the jewellery industry or a high-end/luxury environment. You’ll bring energy, professionalism, and a passion for people.

You’ll also be:

• Highly organised and detail-oriented, with a strong focus on processes
• Motivational and supportive, able to energise and coach a team
• Commercially aware and KPI-driven, with a results-focused mindset
• Passionate about delivering exceptional, personalised customer experiences
• Confident in visual merchandising and upholding brand standards
• Comfortable communicating across all levels of the business
• Experienced in supporting recruitment and team development
• Social media savvy and comfortable promoting the brand online
• Well-presented with a polished, professional appearance

ABOUT THE ROLE?

An exciting opportunity has arisen at Wongs Jewellers for an Assistant Store Manager. This is your chance to help lead a talented, award-winning team in one of the UK’s most prestigious independent jewellers.
Working alongside the Store Manager, you’ll play a vital role in supporting the day-to-day operations of the store, managing a dynamic team across the sales floor and collaborating with our in-house goldsmiths. You’ll be key to maintaining our renowned in-store experience and driving both operational and commercial performance.
The benefits of working for a forward thinking independent – no red tape. Your ideas will be welcomed and there are no glass ceilings!

KEY RESPONSIBILITIES:

• Support the Store Manager in all aspects of daily operations
• Help lead the team to deliver outstanding service and achieve sales targets
• Step up to lead in the Store Manager’s absence
• Nurture strong customer relationships to build long-term loyalty
• Champion showroom presentation and visual merchandising standards
• Assist with stock control, store layout, and operational planning
• Support with training, coaching, and motivating team members
• Use social media and digital tools to engage and grow the customer base
• Oversee the customer journey from initial enquiry to post-sale care

Time Management & Accountability:

• Be punctual, reliable, and ready to lead with energy and focus
• Respect team scheduling, daily routines, and customer commitment