Requisition ID

35844
Office Country

United Kingdom
Office City

London
Division

Operations & Service Management
Contract Type

Short Term
Contract Length

23 months
Posting End Date

24/07/2025

BACKGROUND

The function is responsible for the accurate acquisition, verification and maintenance of Payee’s data in the Bank’s systems as well as ensuring appropriate funding and settlement of the Bank’s transactions. Responsible for the overall governance and oversight of Payment processes across the Bank the function facilitates measurement of key risks and the application of limits and control of parties throughout their payment lifecycle.
The role interacts with a wide cross section of both internal departments and external parties to ensure the Bank’s transactions are settled in an accurate and timely manner ensuring risks are identified and mitigated through the product lifecycle as per the Bank’s risk appetite.
The Bank is undertaking various improvement initiatives and seeking to automate (where possible) various processes. Candidates will need to embrace these philosophies and play a role in ensuring we collectively deliver operational improvements and efficiencies.

KNOWLEDGE, SKILLS, EXPERIENCE & QUALIFICATIONS

• University educated, or equivalent work experience
• Comprehensive banking, legal or credit skills as well as a good understanding of treasury and banking products transacted by EBRD
• Banking/Treasury product knowledge is required to settle trades across the global market
• Appreciation of the impact that the function has with other key departments in the servicing of Banking, Treasury and Procurement transactions
• Strong customer service orientation and ability to proactively identify opportunities for improved customer outcomes
• Experience with SAP, Swift, BACS, Summit systems considered advantageous
• Experience of being part of a team that has transformed itself utilising continuous improvement techniques would be considered beneficial
• Experience of working in a team that utilises operational metrics to effectively manage operational teams would be advantageous
• Excellent written and verbal communication in English required. Knowledge of another language would also be considered beneficial
• Sufficient credibility to advise peers across the organisation, helping mitigate banking/operational risks
• Must have positive, collaborative and solution orientated attitude
• Strong computer skills (Microsoft outlook, Word, Excel, PowerPoint)
• Strong team player, attention to detail, strong analytical skills with the ability to organise, multi task and prioritise effectively to meet deadlines
• Understanding of Banking Operations and Account Payable payment processes
• Understanding of payee onboarding/verification process
• Familiarity with payment systems (SWIFT/BACS) and associated screening and sanction understanding would be considered beneficial
• Understanding of Treasury requirements when funding the Banks products
• Understanding of cash reconciliation and ability to resolve issues arising from non-settlement of transactions

PURPOSE OF JOB

The Analyst is responsible for completing a variety of operational tasks across equivalent middle and back office functions that directly interface with Banking Origination, Portfolio Management, Procurement, and Treasury teams.
Day-to-day, the team’s core responsibilities include the management of payee onboarding journey, as well as ensuring the timely funding and execution of the Bank’s payments in global markets. This involves managing a diverse range of products and ensuring the proper settlement of EBRD’s transactions.

ACCOUNTABILITIES & RESPONSIBILITIES

Operational Performance:

• Execute operational processes across a range of activities in equivalent middle and back office support functions that facilitate payment oversight and execution activities
• Demonstrate personnel commitment to delivering outstanding operational performance by adhering to established operational metrics – timeliness, quality and customer satisfaction
• Responds to operational queries in a prompt and timely manner
• Communicate with relevant departments to ensure that the decision-makers are aware of the risks involved with specific projects/transactions
• When required provide support and training to the team in the delivery of their tasks
• Where necessary, provide additional capacity across OSM to ensure expected service levels are maintained, including unanticipated deadlines defined by Banking/Treasury clients

Operational Standards, Risk, Control & Governance:

• Be a part of a culture where team members are responsible for the quality of their output, ensuring adherence to established quality/assurance targets
• Help support the broader improvement of OSMs control environment
• Ensure that new processes and practices are conducted in line with quality standards, applicable policies and relevant legislation

Continuous Improvement:

• Be a ‘team player’ in a team/department responsible for creating a ‘best in class’ operational function
• Support the identification and implementation effort associated with driving improved efficiencies in OSM with a view to enhancing the overall service experience – timeliness, quality, engagement etc.
• Demonstrate self-awareness of personal and broader operational metrics, identifying opportunities to improve (either personally or collectively)

Service Management & Third Party Management:

• In delivering day-to-day operational activity, conform to established service levels and standards
• Where necessary, work in a collaborative manner with other colleagues/teams involved in a hybrid service model

Stakeholder Management:

• Works collaboratively with colleagues to facilitate operational outcomes that adhere to established service levels
• Positively influences others to help deliver a sustainable operations function
• Proactively works with the Business to identify and manage backlogs, guiding them on prioritisation and, where necessary, conveying wider operational constraints
• Be an ambassador for OSM across other departments by delivering outstanding operational outcomes