JOB DESCRIPTION:
The Senior Manager, Protect Product Management oversees and leads a large and/or highly complex, and diverse business management function for an area of significant risk, complexity or scope usually involving medium to long term planning, ensuring an integrated approach with other business management areas, broader organization, and enterprise as appropriate.
EDUCATION & EXPERIENCE:
- Undergraduate degree10+ years relevant experience
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CUSTOMER ACCOUNABILITIES:
- Develops, communicates and implements a holistic strategy for own specific business management function in support of and integrated with the overall business strategy
- Oversees / leads / manages and plans a work activities that may require alignment across multiple areas
- Leads the team in the development and/or integrated implementation of policies / processes / procedures / changes across multiple functional areas
- Leads partner to management and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
- Acts as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and clarify scope of accountabilities while influencing and aligning others as needed
- Ensures an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership.
- Forecasts programs / initiatives and demand, and coordinate prioritization of the portfolio/ initiatives with key stakeholders
- Provides functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business strategies and executive management direction
SHAREHOLDER ACCOUNTABILITIES:
- Ensures team adheres to enterprise frameworks and methodologies related to overall business management activities
- Leads relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
- Supports team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
- Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required
- Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
- Identifies, mitigates and reports on risk issues per enterprise policy / guidelines and ensures appropriate escalation processes are followed
- Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets).
- Works closely with key business leaders to optimize TDBGs resources and leverage TDs operating model to maximize efficiency, effectiveness and scale
- Leads or contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
- May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues
- Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
- Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
EMPLOYEE/TEAM ACCOUNTABILITIES:
- Responsible for management of the overall team(s) providing both leadership and guidance
- Sets targets and objectives for the team, and deliver results
- Grows team expertise to align with enterprise demand and the Bank’s direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered
- Fosters an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism
- Co-ordinates necessary resources to ensure completion by deadlines
- Provides coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members assessment of performance and development plans
- Prioritizes and manages own workload in order to deliver quality results and meet timelines
- Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest
- Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
- Establishes effective relationships across multiple business and technology partners, program and project managers
- Participates in knowledge transfer within the team and business units
PREFERRED QUALIFICATIONS:
- Undergraduate degree and / or technical certificate
- Ten (10) or more years relevant experience
- CCSP/CISSP Certifications preferred
- Understanding of OSFI and Cyber Framework Exams
- Intermediate to Advanced knowledge of Financial acumen and cost frameworks
- Intermediate to Advanced knowledge of Product Management
- Intermediate to Advanced knowledge of business supported applications, Product development
- Intermediate to Advanced knowledge of Confluence and Jira
- Intermediate to Advanced knowledge of lifecycle methodology, business testing, project management, change management and governance standards
- Technical Acumen
- Adept in working multi-functionality, communicating professionally (both speaking and writing) and establishing positive working relationships across multiple business and technology partners, programs and project managersKnowledge of Protect Products is an asset.
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PHYSICAL REQUIREMENTS:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel – Occasional
- International Travel – Occasional
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Never
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
WHO WE ARE:
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
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