JOB DESCRIPTION SUMMARY

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JOB DESCRIPTION

JOB TITLE : Claims Field Consultant
SALARY: £59,850 - £73,150 (depending on experience)
LOCATION : Peterborough and Lincolnshire
HOURS : Full Time
WORKING PATTERN : Remote. Please note: We have sites in Halifax, Leeds and South Wales - frequent travel to these sites to attend events and training will be required.
At Lloyds, we understand that a house is more than just bricks and mortar – it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track.

YOUR ACCOUNTABILITIES WILL INCLUDE:

• Proactively manage customer visits and remote claims management to deliver effective customer outcomes, collaborating with Hybrid Claim Owners across your Hybrid Claims Unit
• Deliver effective, efficient site work validated by accompanied visit and quality assessment, including identification and action-planning for customer vulnerabilities, aligned to Health & Safety risk appetite and controls
• Efficiently manage the competing priorities and diverse demands of multiple individual customer journeys across a range of perils and claims-types referred to you by Hybrid Claim Owners, ensuring claims under your control are effectively action-planned and gain maximum momentum towards resolution through your involvement
• Complete building scoping as part of first-visit activity utilising LBG SOR, collecting and analysing data from site inspection, photos/videos content and other sources, using a variety of tools and methods to ensure accurate validation and settlement of customer buildings claims
• Use individual claim data to support effective management of your workload and delivery of customer purpose
• Work collaboratively within your Hybrid Claims Unit to drive and develop technical knowledge, customer and claim management skills

WHAT YOU’LL NEED FOR THESE ROLES:

• Full and current driving licence
• Insurance claims qualifications (CII/CILA) or willingness to undertake them
• General insurance claims experience with detailed knowledge and understanding of insurance policies and claim handling philosophies
• Excellent knowledge of building construction techniques, common causes of building failure/defects, and required repairs
• Knowledge of Health and Safety requirements for site work