At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients’ reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients’ needs and experiences every step of the way.

If you are looking for a diverse and fast-paced role where you can make a real difference in people’s lives, apply now to join our team as a Team Manager.

• Contract type: Permanent, 37.5 hours

⌚ Hours: Full time (7am - 7pm Mon to Fri working 1 in 4 weekends 8am - 4pm on rotational basis)

• Salary: £33,353.66 - £37,522.87 (dependant on experience)

Training for the successful candidate will take place between Rotherham and Bristol.
About the Role
Join our Contact Centre as a Team Manager, reporting directly to the Operational Management Team. We are seeking a passionate leader who can guide and inspire our team of Client Care Coordinators to provide an outstanding and reliable service.
As a Team Manager, you will lead by example in delivering an exceptional service playing a crucial role in ensuring that our clients receive the highest level of care and support throughout their treatment journey. This position is both challenging and rewarding, requiring a confident and experienced individual with exceptional communication and leadership skills.
We offer a supportive and collaborative work environment that values your expertise and dedication. To be successful in this role, it is essential that you have experience as a Contact Centre Team Manager.

RESPONSIBILITIES:

• Resolve Complaints: As the Team Manager, you will be responsible for addressing and resolving any complaints that arise from our clients. Your empathetic and proactive approach will ensure that client concerns are addressed promptly and effectively.
• Line Management: You will provide strong leadership and line management to our team of Client Care Coordinators. This includes overseeing their performance, setting clear objectives, conducting regular performance evaluations, and providing guidance and support as needed.
• Team Leadership and Motivation: Lead by example and inspire your team to deliver an exceptional service. Create a positive and motivating work environment where each team member can thrive. Encourage collaboration, celebrate achievements, and provide guidance when challenges arise.
• Feedback and Development: You will provide constructive feedback to colleagues, helping them to grow and improve their skills. Your guidance will be instrumental in fostering a culture of continuous learning and development within the team.
  For more information about the role, please view the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Team-Manager.pdf