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Customer Success Manager at LEAP Legal Software
Cardiff, Wales, United Kingdom - Full Time
Skills Needed
Customer Success, Legal Knowledge, Organizational Skills, Communication Skills, Self Motivation, Technology Passion, Training Experience, Microsoft Office, Xero Knowledge, Problem Solving, Client Relationship Management, Project Management, Analytical Skills, Presentation Skills, Team Collaboration, Customer Advocacy
Specialization
Candidates should have 3-5 years of experience in a similar role, preferably with a legal or accounting background. Essential skills include exceptional organizational and communication abilities, along with a passion for technology and an understanding of small law firm culture.
Experience Required
Minimum 2 year(s)
Digital Marketing Manager at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Digital Marketing, Paid Media, Google Ads, Facebook Ads, Instagram, Youtube, Tiktok, A/B Testing, Conversion Rate Optimisation, Analytical Skills, Project Management, Collaboration, Data Analysis, Seo, Growth Strategies, Campaign Management
Specialization
Candidates should have 6-8+ years of experience in digital marketing with a focus on paid media and proven experience managing budgets. Proficiency in various paid platforms and excellent analytical skills are essential.
Experience Required
Minimum 5 year(s)
Marketing Coordinator at Leap Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Motion & Graphic Designer at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Adobe Creative Suite, Figma, Video Editing, Motion Graphics, Web Design, Mobile Design, Typography, Colour Theory, Layout Principles, Visual Narratives, Micro Interactions, Animation, Html, Css, Accessibility Guidelines
Specialization
The ideal candidate will have 6 to 8 years of experience in motion and digital design, with proficiency in Adobe Creative Suite and Figma. A strong understanding of design principles and the ability to create engaging visual narratives is essential.
Experience Required
Minimum 5 year(s)
Digital Growth Marketing Manager at LEAP Legal Software
Toronto, Ontario, Canada - Full Time
Skills Needed
Digital Demand Generation, Growth Marketing, Campaign Management, Data Analysis, Seo, Sem, Project Management, Communication, Collaboration, Lead Nurturing, Marketing Automation, Social Media Marketing, Google Analytics, Salesforce, Pardot, Content Creation
Specialization
Candidates should have a proven track record of 7+ years in digital demand generation or growth marketing, preferably in a SaaS environment. Experience with marketing tools like Salesforce and Pardot, as well as strong analytical skills, are essential.
Experience Required
Minimum 5 year(s)
Technical Specialist (Level 2) at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Technical Support, Problem Solving, Communication Skills, Saas, Ticketing Systems, Remote Support Tools, Crm Software, Incident Management Software, Collaboration, Mentoring, Documentation, Client Support, Root Cause Analysis, Continuous Improvement, Adaptability, Empathy
Specialization
Proven experience in a Level 2 Helpdesk or Technical Support role is required, ideally in a SaaS environment. Excellent communication skills and the ability to explain technical concepts clearly are essential.
Experience Required
Minimum 2 year(s)
Implementations Coordinator at Leap Legal Software
Toronto, ON, Canada - Full Time
Skills Needed
Software, Finish
Qualification
Graduate
UI/UX Designer at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Ui Design, Ux Design, User Research, Prototyping, Wireframing, Collaboration, Problem Solving, Communication, Design Systems, User Testing, Accessibility, Usability, Figma, Enterprise Software, Digital Systems, Curiosity
Specialization
Candidates should have 3-4 years of experience in UI/UX design with a strong portfolio. A solid understanding of UI/UX fundamentals and proficiency in industry-standard tools like Figma is essential.
Experience Required
Minimum 2 year(s)
Graduate Marketing Coordinator at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Project Management, Communication, Digital Marketing, Content Marketing, Seo, Email Campaigns, Collaboration, Campaign Management, Reporting, Creativity, Tech Savvy, Customer Orientation, Ai Awareness, Self Starter, Innovative Solutions, Curiosity
Specialization
You should be early in your marketing career, highly organized, and possess excellent communication skills. Familiarity with tools like Salesforce Marketing Cloud and a curiosity about AI in the legal industry are also important.
Junior Project Manager at Leap Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Implementations Coordinator (Vancouver, BC) at Leap Legal Software
Vancouver, BC, Canada - Full Time
Skills Needed
Finish, Software
Qualification
Graduate
Client Support Specialist at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Problem Solving, Time Management, Ms Office, Salesforce, Legal Knowledge, Accounting Knowledge, Technology Knowledge
Specialization
Qualifications in legal, accounting, or technology are preferred, along with a passion for customer service. Experience in a help desk or call center environment is a bonus.
Receptionist/Client Experience Administrator at Legal Southwest Ltd
Teignmouth, , United Kingdom - Full Time
Skills Needed
Office Administration, Interpersonal Skills, Enquiries
Qualification
Graduate
Account Executive at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Sales, Outbound Experience, Communication, Relationship Building, Ai Tools, Productivity Tools, Coachable, Competitive, Resilient, Target Driven, Trust Building
Specialization
1-3+ years in sales with strong outbound experience is required. You should be comfortable with multi-channel outreach and possess strong communication skills to build trust quickly with decision makers.
Experience Required
Minimum 2 year(s)
Principal Product Manager at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Product Management, Data Driven Saas, Legaltech, Financial Concepts, Product Discovery Techniques, Cross Functional Collaboration, Analytical Skills, Communication Skills, Commercial Mindedness, Ownership, Resilience, Agility, Ai Utilization, Roadmap Development, Client Engagement, Privacy Compliance
Specialization
You should have 10+ years in product roles, with 3-5+ years at a Senior/Principal level, and experience in data-driven SaaS, LegalTech, or professional services. A strong product sense, analytical depth, and fluency in product discovery techniques are essential.
Experience Required
Minimum 10 year(s)
Senior Azure Cloud Engineer | DivorceMate at Leap Legal Software
Toronto, ON, Canada - Full Time
Skills Needed
Powershell, Microsoft Azure, Scripting, Computer Science, Bash, Automation, Python, Sentinel, Information Technology, Security
Specialization
Computer science information technology or related field (or equivalent experience
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Criminal Law Specialist at LEAP Legal Software
Manchester, England, United Kingdom - Full Time
Skills Needed
Criminal Law, Legal Technology, Case Management Systems, Legal Aid, Communication Skills, Organizational Skills, Budgeting Skills, Commercial Awareness, Technology, Client Support, Product Development, Competitor Analysis, Research, Training, Onboarding, Microsoft Office
Specialization
Candidates should have 3-5 years of experience in Criminal Law and a strong understanding of the legal system. A degree or equivalent qualification is required, along with excellent communication and organizational skills.
Experience Required
Minimum 2 year(s)
Learning and Development Manager at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Adult Learning Expertise, Program Management, Lms Management, Facilitation Skills, Business Partnering, Creative Mindset
Specialization
You should have a strong understanding of adult learning principles and experience in creating and rolling out learning programs. Additionally, practical experience managing a Learning Management System and excellent relationship skills are essential.
Experience Required
Minimum 5 year(s)
Social Media Influencer at Ontario Legal Works
Remote, British Columbia, Canada - Full Time
Skills Needed
Google Analytics, Profit Sharing, Digital Marketing, Platforms, Communication Skills, Analytics, Adobe Creative Suite, Scheduling, Online Presence, Adobe Photoshop, Hootsuite
Qualification
Graduate
Senior Full Stack Engineer - Zero-Config CRM Platform at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Javascript, Typescript, React, Node.Js, Bun, Next.Js, Database Systems, Data Modelling, Ai Agent Frameworks, Software Architecture, User Experience, Prototyping, Code Quality, Engineering Best Practices, Communication, Problem Solving
Specialization
You need 5+ years of commercial experience in full-stack web development, with proficiency in modern web development frameworks and strong knowledge of database systems. A curiosity for emerging AI agent frameworks and the ability to navigate ambiguity in early-stage environments are essential.
Experience Required
Minimum 5 year(s)
Customer Success Manager at LEAP Legal Software
Cardiff, Wales, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success, Legal Knowledge, Organizational Skills, Communication Skills, Self-Motivation, Technology Passion, Training Experience, Microsoft Office, Xero Knowledge, Problem Solving, Client Relationship Management, Project Management, Analytical Skills, Presentation Skills, Team Collaboration, Customer Advocacy

Industry

Software Development

Description
Customer Success Manager, London, Battersea office, or Cardiff office Permanent, full-time, hybrid working model: 3 days in the office and 2 days remote. About LEAP LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI, one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market-leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms. Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here. Meet the team Our Customer Success Managers are experienced LEAP specialists who bring new users to our network and set them up for success from day one. As a trusted LEAP expert, you’ll work closely with clients to enable easy and efficient adoption of LEAP software, with a seamless transition that leaves our clients free to focus on what they do best. From initial project meetings right through to follow up training, you’ll provide hands-on, on-site and face to face support that give our clients comfort and confidence in the power of our products. This is a valuable opportunity to have powerful impact in a meaningful space, guiding clients from day one right through to ‘business as usual’. What you'll do You will ensure long-term retention of our customers, maximising their satisfaction with, and loyalty to, LEAP and minimising customer churn. Serving as a brand ambassador for LEAP and a subject-matter expert in our software. You will be talking to and meeting with our customers nationwide to ensure that they’re making the most of their LEAP case management software subscription. In this role, you will: Develop and maintain an outstanding knowledge of LEAP software & its companion products. Promote use of the full suite of LEAP products & drive adoption of LEAP’s newest features. Advocate for customer needs and lead issue resolution cross-departmentally, acting as the voice of our customers. Contact customers post-install to introduce yourself as their Customer Success Manager & identify any immediate areas of concern. Touch base with your customers throughout their life cycle to check that they’re up to date with our latest developments & using LEAP to its full potential. Analyse “Customer Health” metrics, NPS results, and other feedback to identify customers who are not realising the full benefit from their investment in LEAP. Reach out pre-renewal to identify & resolve any potential issues before they escalate into a reason not to renew. Identify the need for, schedule & conduct onsite/remote visits & training sessions. Schedule & conduct visits where other departments have identified a need. Monitor high-volume call loggers to see if they’d benefit from additional training. Examine usage reports to identify if a customer becomes disengaged or exhibits unusual usage behaviour.. Convert happy customers into reference sites for New Business to use. Attend industry events to speak with existing customers. Script & conduct customer webinars to showcase new features & ways to utilise LEAP. What you'll bring Essential Requirements: A minimum of 3-5 years’ experience working in a similar role. Legal or accounting background/qualifications. Responsible for renewals and quality. Nationwide travel approx. 1 to 2 days per week. Exceptional organisational skills. Superb written & verbal communication. Self-disciplined & self-motivated. A passion for technology. Ability to communicate workarounds simply & concisely. An understanding of the small law firm’s culture & expectations. An understanding of Solicitor’s Account Rules. On-site training experience. Basic Xero knowledge. Exhaustive knowledge of Microsoft Word, Excel & Outlook. Access to own car and ability to drive (generous car allowance provided). Articulate & well presented. Desirable Requirements: Excellent applied LEAP knowledge – LEAP certification preferable. Experience troubleshooting common LEAP issues. LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application What you'll get A friendly, supportive, and driven company culture, where innovation and collaboration are at the heart of what we do. You will receive a competitive salary, a generous car allowance, and an excellent benefits package: LEAP pays 8% of your salary into your pension. Private health insurance, including optical and dental. £80 a month gym contribution. Life insurance cover. Employee Assistance Program. Generous Professional Development Fund. Enhanced parental leave. PerkBox membership. Cycle to work scheme. 25 days holiday (plus 8 bank holidays). Work anniversary rewards. Paid time off to give blood. Volunteer day – We offer 1 day per year for a charity of your choice. Free healthy breakfast, light lunch, and snacks. A dog friendly office. Life at LEAP LEAP is all about impact, growth, and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other, and driven by the difference we can make together. LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think flexible hybrid work, enhanced parenting policy, regular social events, free gym membership, and so much more. We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture, and we’re committed to empowering LEAPsters with resources and career pathways to explore. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad. More you should know Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date: Monday, 29th September We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible. It’s fine to use AI to help with your application, just keep it genuine and make sure it reflects you. A real person will read your CV and chat with you if you’re invited to interview. We want to get to know the real you, not just ChatGPT!
Responsibilities
Ensure long-term retention of customers while maximizing their satisfaction and loyalty to LEAP. Serve as a brand ambassador and subject-matter expert, providing hands-on support and training to clients throughout their lifecycle.
Customer Success Manager at LEAP Legal Software
Cardiff, Wales, United Kingdom - Full Time
Skills Needed
Customer Success, Legal Knowledge, Organizational Skills, Communication Skills, Self Motivation, Technology Passion, Training Experience, Microsoft Office, Xero Knowledge, Problem Solving, Client Relationship Management, Project Management, Analytical Skills, Presentation Skills, Team Collaboration, Customer Advocacy
Specialization
Candidates should have 3-5 years of experience in a similar role, preferably with a legal or accounting background. Essential skills include exceptional organizational and communication abilities, along with a passion for technology and an understanding of small law firm culture.
Experience Required
Minimum 2 year(s)
Digital Marketing Manager at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Digital Marketing, Paid Media, Google Ads, Facebook Ads, Instagram, Youtube, Tiktok, A/B Testing, Conversion Rate Optimisation, Analytical Skills, Project Management, Collaboration, Data Analysis, Seo, Growth Strategies, Campaign Management
Specialization
Candidates should have 6-8+ years of experience in digital marketing with a focus on paid media and proven experience managing budgets. Proficiency in various paid platforms and excellent analytical skills are essential.
Experience Required
Minimum 5 year(s)
Marketing Coordinator at Leap Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Motion & Graphic Designer at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Adobe Creative Suite, Figma, Video Editing, Motion Graphics, Web Design, Mobile Design, Typography, Colour Theory, Layout Principles, Visual Narratives, Micro Interactions, Animation, Html, Css, Accessibility Guidelines
Specialization
The ideal candidate will have 6 to 8 years of experience in motion and digital design, with proficiency in Adobe Creative Suite and Figma. A strong understanding of design principles and the ability to create engaging visual narratives is essential.
Experience Required
Minimum 5 year(s)
Digital Growth Marketing Manager at LEAP Legal Software
Toronto, Ontario, Canada - Full Time
Skills Needed
Digital Demand Generation, Growth Marketing, Campaign Management, Data Analysis, Seo, Sem, Project Management, Communication, Collaboration, Lead Nurturing, Marketing Automation, Social Media Marketing, Google Analytics, Salesforce, Pardot, Content Creation
Specialization
Candidates should have a proven track record of 7+ years in digital demand generation or growth marketing, preferably in a SaaS environment. Experience with marketing tools like Salesforce and Pardot, as well as strong analytical skills, are essential.
Experience Required
Minimum 5 year(s)
Technical Specialist (Level 2) at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Technical Support, Problem Solving, Communication Skills, Saas, Ticketing Systems, Remote Support Tools, Crm Software, Incident Management Software, Collaboration, Mentoring, Documentation, Client Support, Root Cause Analysis, Continuous Improvement, Adaptability, Empathy
Specialization
Proven experience in a Level 2 Helpdesk or Technical Support role is required, ideally in a SaaS environment. Excellent communication skills and the ability to explain technical concepts clearly are essential.
Experience Required
Minimum 2 year(s)
Implementations Coordinator at Leap Legal Software
Toronto, ON, Canada - Full Time
Skills Needed
Software, Finish
Qualification
Graduate
UI/UX Designer at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Ui Design, Ux Design, User Research, Prototyping, Wireframing, Collaboration, Problem Solving, Communication, Design Systems, User Testing, Accessibility, Usability, Figma, Enterprise Software, Digital Systems, Curiosity
Specialization
Candidates should have 3-4 years of experience in UI/UX design with a strong portfolio. A solid understanding of UI/UX fundamentals and proficiency in industry-standard tools like Figma is essential.
Experience Required
Minimum 2 year(s)
Graduate Marketing Coordinator at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Project Management, Communication, Digital Marketing, Content Marketing, Seo, Email Campaigns, Collaboration, Campaign Management, Reporting, Creativity, Tech Savvy, Customer Orientation, Ai Awareness, Self Starter, Innovative Solutions, Curiosity
Specialization
You should be early in your marketing career, highly organized, and possess excellent communication skills. Familiarity with tools like Salesforce Marketing Cloud and a curiosity about AI in the legal industry are also important.
Junior Project Manager at Leap Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Implementations Coordinator (Vancouver, BC) at Leap Legal Software
Vancouver, BC, Canada - Full Time
Skills Needed
Finish, Software
Qualification
Graduate
Client Support Specialist at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Problem Solving, Time Management, Ms Office, Salesforce, Legal Knowledge, Accounting Knowledge, Technology Knowledge
Specialization
Qualifications in legal, accounting, or technology are preferred, along with a passion for customer service. Experience in a help desk or call center environment is a bonus.
Receptionist/Client Experience Administrator at Legal Southwest Ltd
Teignmouth, , United Kingdom - Full Time
Skills Needed
Office Administration, Interpersonal Skills, Enquiries
Qualification
Graduate
Account Executive at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Sales, Outbound Experience, Communication, Relationship Building, Ai Tools, Productivity Tools, Coachable, Competitive, Resilient, Target Driven, Trust Building
Specialization
1-3+ years in sales with strong outbound experience is required. You should be comfortable with multi-channel outreach and possess strong communication skills to build trust quickly with decision makers.
Experience Required
Minimum 2 year(s)
Principal Product Manager at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Product Management, Data Driven Saas, Legaltech, Financial Concepts, Product Discovery Techniques, Cross Functional Collaboration, Analytical Skills, Communication Skills, Commercial Mindedness, Ownership, Resilience, Agility, Ai Utilization, Roadmap Development, Client Engagement, Privacy Compliance
Specialization
You should have 10+ years in product roles, with 3-5+ years at a Senior/Principal level, and experience in data-driven SaaS, LegalTech, or professional services. A strong product sense, analytical depth, and fluency in product discovery techniques are essential.
Experience Required
Minimum 10 year(s)
Senior Azure Cloud Engineer | DivorceMate at Leap Legal Software
Toronto, ON, Canada - Full Time
Skills Needed
Powershell, Microsoft Azure, Scripting, Computer Science, Bash, Automation, Python, Sentinel, Information Technology, Security
Specialization
Computer science information technology or related field (or equivalent experience
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Criminal Law Specialist at LEAP Legal Software
Manchester, England, United Kingdom - Full Time
Skills Needed
Criminal Law, Legal Technology, Case Management Systems, Legal Aid, Communication Skills, Organizational Skills, Budgeting Skills, Commercial Awareness, Technology, Client Support, Product Development, Competitor Analysis, Research, Training, Onboarding, Microsoft Office
Specialization
Candidates should have 3-5 years of experience in Criminal Law and a strong understanding of the legal system. A degree or equivalent qualification is required, along with excellent communication and organizational skills.
Experience Required
Minimum 2 year(s)
Learning and Development Manager at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Adult Learning Expertise, Program Management, Lms Management, Facilitation Skills, Business Partnering, Creative Mindset
Specialization
You should have a strong understanding of adult learning principles and experience in creating and rolling out learning programs. Additionally, practical experience managing a Learning Management System and excellent relationship skills are essential.
Experience Required
Minimum 5 year(s)
Social Media Influencer at Ontario Legal Works
Remote, British Columbia, Canada - Full Time
Skills Needed
Google Analytics, Profit Sharing, Digital Marketing, Platforms, Communication Skills, Analytics, Adobe Creative Suite, Scheduling, Online Presence, Adobe Photoshop, Hootsuite
Qualification
Graduate
Senior Full Stack Engineer - Zero-Config CRM Platform at LEAP Legal Software
Sydney, New South Wales, Australia - Full Time
Skills Needed
Javascript, Typescript, React, Node.Js, Bun, Next.Js, Database Systems, Data Modelling, Ai Agent Frameworks, Software Architecture, User Experience, Prototyping, Code Quality, Engineering Best Practices, Communication, Problem Solving
Specialization
You need 5+ years of commercial experience in full-stack web development, with proficiency in modern web development frameworks and strong knowledge of database systems. A curiosity for emerging AI agent frameworks and the ability to navigate ambiguity in early-stage environments are essential.
Experience Required
Minimum 5 year(s)