LEGAL CASE MANAGER

From £26,000 plus performance based incentive scheme after probation, with excellent benefits and progression opportunities (Work Level 6B)
Monday-Friday, 37.5 hours
Manchester, Stratford-Upon-Avon, Bristol - You’ll complete your 6-month training at one of our offices, then you’ll have the option to work in a hybrid way.
We’re looking for case managers to join our Co-op Legal Services probate team. You don’t need legal experience for this role, as we’ll provide full training to get you up to speed.
In this role, you’ll provide legal and administrative support to our customers following a bereavement. We’ll look to you to manage each case from beginning to end, discussing the estate of the deceased, and keeping in continuous contact with the customer. You’ll make a real difference to customers lives at a time when they need us most, and as a growing business we’re passionate about developing our colleagues through our internal career progression framework. If you’re looking to explore the route of qualifying through the SQE, this role counts as qualified work experience.
So, whether you have a legal background or not, we can offer you the exciting opportunity to build a rewarding legal career with us.

WHAT YOU’LL DO

• take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers
• be supported by the latest technologies, including AI, to assist you in the management of files
• work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
• use a case management system to manage your work, making sure it’s always accurate and up to date
• engage with third parties, in particular financial institutions, and government bodies
• prepare the forms and documents required to keep cases moving forward and keep track of financial transactions

THIS ROLE WOULD SUIT PEOPLE WHO HAVE

• a background in either law, recruitment, insurance, finance, or experience with managing cases/claims end-to-end
• IT proficiency with the ability to learn new systems quickly
• excellent customer service skills with the ability to put the customer’s interests at the heart of what you do
• great organisational skills; you’re able to manage your own workload and prioritise in a fast-paced environment
• great verbal and written communication skills with the confidence to speak to clients on the phone
• a keen eye for detail and accuracy
• emotional resilience and the ability to be professional even in difficult situations

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

• a pension with up to 10% employer contributions
• incentive scheme up to 10% after probation depending on performance
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• wellbeing benefits to support your physical financial and mental health
• coaching, training and support such as study leave, to help you develop your skills and progress your career
• discounts on Co-op products and service