Our client, a leading distributor is currently recruiting a Logistics Customer Service Manager to work based in Dublin 8 and also Hybrid

DIMENSIONS:

a) Financial: Manage local budgetary spend effectively.
b) Market Complexity: The role operates across various business areas Island of Ireland, customer service, and third-party logistics providers.
c) Leadership Responsibilities: Promotes a zero-tolerance safety culture throughout all operations. Builds relationships with internal teams and third-party suppliers while supporting strategic agendas aligned with operational goals. Demonstrates strong engagement ethos in line with company values.
Utilizes strategic thinking to shape future business directions by anticipating external trends and seeking opportunities for improvement through benchmarking against best practices. Exhibits commercial awareness along with analytical skills to generate effective solutions.
Sets high standards for self and others while fostering a constructive challenge environment. Inspires team performance through trust-building efforts while being capable of independent operation when necessary.

TOP 3-5 ACCOUNTABILITIES:

• Manage daily logistics operations through third-party suppliers within designated financial criteria using focused KPIs and monthly stock takes in various depots located throughout Ireland.
• Deliver supply chain strategies tailored for customers.
• Act as a key liaison between customers, our clients’ businesses, and suppliers; develop strategies that enhance customer service.
• Build effective relationships with key stakeholders both internally and externally.
• Provide input on budgetary control aligned with strategic objectives; lead compliance initiatives supported by relevant managers.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Professional qualification in Supply Chain or related discipline; degree-level education preferred alongside extensive experience (minimum 5 years) in a logistics management role.
• In-depth knowledge of retail supply operations including off-site storage protocols.
• Proven track record in contract management along with excellent negotiation skills.
• Strong project management capabilities demonstrated through successful change initiatives.
• Hands-on experience managing warehouse operations alongside Service Level Agreements.
• Familiarity with the drinks/FMCG industry is essential.
• Experience interfacing at senior levels within demand/supply organizations.
• Knowledgeable about budgetary controls/procedures along with market/product awareness.
• Understanding customs requirements along with potential future changes is advantageous.
• Excellent communication skills coupled with strong influencing abilities; adept at managing third-party suppliers effectively.
• Highly organized individual who is customer-focused; aware of supply chain technologies/trends within FMCG sectors.
  This profile outlines an exciting opportunity for a dedicated professional looking to make an impact in logistics customer service management!
  Job Types: Full-time, Permanent
  Pay: €45,000.00-€55,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• On-site parking
• Work from home

Schedule:

• Day shift
• Monday to Friday

Work Location: In perso

To manage customer service operations and onsite logistics efficiently while supporting all related activities within agreed budgets and SLAs.