MAIL ORDER CUSTOMER SERVICE ADVISOR _ PERMANENT

We have a fantastic opportunity to join our friendly and welcoming Mail Order Customer Service team.
With customer service at the heart of our business; we all take pride in delivering a great service to our ever growing customer base. In our Mail Order season we send over 3 million catalogues, the successful candidate will be assisting our customers with queries. This is an in person only role, based at our Ballinluig offices, and is a permanent role.

ABOUT US

Situated just off the A9 in majestic Highland Perthshire, we are Scotland’s most celebrated department store. Celebrating our 30th anniversary, we continue to expand and innovate, offering huge scope for career growth, job security and consistent hours of work all year round. A big company but on an intimate scale, we notice ability and hard work, recognising and rewarding loyal service. Our diverse customer base is reflected in our workplace, which is friendly and welcoming to all.

• Answering customer queries over the telephone and via email
• Processing telephone orders and orders which arrive through the post
• Processing returns for refunds and exchanges
• Data input on Elucid, an in-house database system