ABOUT US

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we’ve empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

REQUIRED EXPERIENCE AND SKILLS

• Prior experience working with sales CRM systems
• Previous experience support sales teams
• Proven data analysis skills - ideally with experience with Power BI
• Excellent communication and collaboration skills
• Sales and marketing experience
• Exposure to and experience of utilising AI tools

ABOUT THE ROLE

The purpose of our Sales Enablement Assistant is to drive the efficiency and effectiveness of our Corporate Sales team. As our Corporate CRM expert, this role is central to optimising our Freshsales CRM system, delivering actionable insights, and ensuring our sales infrastructure supports the achievement of strategic goals.
The Sales Enablement Lead acts as a bridge between the Sales, Marketing, and Operations teams, ensuring smooth timely support for Travel Counsellors, delivery of high-quality data, and insightful performance reporting. This is a hands-on, multifaceted role critical to maintaining our sales momentum and scaling our capabilities through intelligent systems, processes, and analytics.

PRINCIPAL ACCOUNTABILITIES

• High CRM support and adoption across the sales and TC community.
• Adherence to Rules of Engagement.
• Accurate, real-time sales dashboards and reports.
• Business forecasting that provides insight into expected traded growth.
• Actionable insights that help measure performance against growth strategies.