We have a fantastic opportunity for a Resident Services Coordinator (Housing) to join us to provide a responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement.
You will build and maintain effective relationships with residents, stakeholders, charities, regulators, providers, groups and local communities to deliver a first-class service that supports residents and works to develop cohesive neighbourhoods within the areas we operate.
You’ll investigate anti-social behaviour and complaints, safeguarding, and ensure licences have been ended correctly. You will have your own caseload and be experienced at managing a range of complex housing issues with the resident’s needs central to your decision making. You will engage and listen to resident’s feedback and tailor your approach to meet their needs

• Adopting an objective and proactive approach to all Resident Engagement, Complaints, Investigations and Safeguarding cases
• Ensuring prompt and appropriate responses and resolutions in order to meet the needs of our residents whilst adhering to regulatory standards
• Signposting residents to external support services where appropriate
• Ensuring that all regulatory and consumer standards are met at all times
• Receiving and processing queries by multiple means e.g., telephone/email and in person
• Identifying areas for improvement and work with colleagues to continuously improve the service
• With excellent communication skills you will work collaboratively to build and maintain effective relationships with residents, managing agents, and other stakeholders.
• Using your problem-solving skills, you will resolve issues and queries at the first point of contact where possible and will facilitate and co-ordinate with other departments to successfully resolve any arising issues.