Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it’s our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.
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Role Summary
The Data and Insights BSA is responsible for driving insights, tools, data artifacts, operational dashboards, and other elements that provide our GTM teams to understand and serve our customers better. Working with engineers, the BSA will provide solutions to address the difficulties and requirements that have been identified by either leads (for large projects) and/or business owners for enhancements and improvement for current data tools.
Responsibilities
Responsible for delivering discrete pieces of work by coordinating closely with the Engineers, so they’ll have the most complete understanding of bugs, requirements, and ticket status. Their main responsibility is bringing a JIRA ticket (whether a component of a project or a feature improvement request) from fruition to completion.
BSA’s work closely with Business SMEs to clarify details of requirements, build/document JIRA tickets, and facilitate the development of a ticket. They will maintain ticket statuses, and be the ultimate point of contact for any questions on a particular piece of work. They ensure Engineers have all the information they require, and coordinate timing with QA and Deployment teams to get the work deployed into Production.
BSAs are the most in-the-know contact concerning what and how things are getting done at a ticket level. They will further coordinate post-release issues (bugs, triage of new requests back into intake, and future releases) and send out Post-Release emails. The nature of tickets and work will range from RTB items to Projects and larger bodies of work (EPICs).
BSAs bring an integrated understanding of deep technical knowledge to resolve problems at hand, while simultaneously being the operational driver of those solutions to production.
Requirements
3+ years of direct experience in Enterprise GTM analytics/data role utilizing SFDC objects
Experience and solid understanding of Salesforce, data, and field structures and objects supporting Sales, Renewals, Support, Technical Sales, and Customer Success.
Solid grasp of SaaS and Enterprise Sales Infrastructure, such as Sales & Renewals Management/Recurring Revenue Management. Experience with customer lifespan measures and revenue streams.
Highly organized and experienced in using JIRA to maintain work visibility to manager and teammates. Experience running Agile Sprint motion is a plus.
Excellent verbal and written communication skills, including effective listening; and composing clear, concise correspondence, internal policies, procedures, presentations, and reports.
Possesses a keen business insight with the ability to handle, survey, and supervise data for an experienced and often complicated process.
You should have impressive analytical skills and can accurately summarize and present multiplex principles to an external crowd.
Demonstrable experience working with GTM business owners, summarizing their needs, becoming the defacto SME, interpreting their needs into documented requirements, and then working towards solutions.
Demonstrable ability to build, document, implement, measure, and enhance processes and procedures.
Ability to effectively prioritize within elaborate business structures; thrives when working in a fast-paced, high-growth, results-driven environment.
A bachelor’s degree or equivalent experience is required; it is a bonus if your academic background is in a numerate subject area (mathematics, computer science, statistics).
We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.
Experience using Snowflake
Experience using Python, Bash or Ruby

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