OVERVIEW

The Buildings and Facilities Manager will lead the strategic and day-to-day management of the entire Landmark Theatres estate across North Devon and Peterborough. While based in North Devon, the postholder will be responsible for ensuring all venues are safe, well-maintained, legally compliant, and environmentally sustainable. This includes management and oversight of all hard and soft services, statutory compliance, contractor performance, capital works, and sustainability targets across both regions. They will have overall responsibility for buildings, environmental, IT and procurement. The role requires a flexible, hands-on approach combined with strategic planning to future-proof our estate and support high-quality artistic delivery.
The following section is intended to list the key competencies and responsibilities of the role but is not intended to be exhaustive. It is anticipated that additional responsibilities will develop over time, and that the scope of the role may be expanded by agreement with the Head of Customer & Commercial.

ESSENTIAL EXPERIENCE & KNOWLEDGE

Proven experience in facilities or estates management within a multi-site, complex or public-facing environment (e.g. cultural, educational, hospitality, local authority, or NHS sectors).
Track record of leading statutory compliance, planned maintenance, and building services delivery (hard and soft FM).
Strong knowledge of UK Health & Safety legislation, including a history of risk management and audit delivery.
Experience managing contractors and service providers through SLAs and performance-based contracts.
Practical experience overseeing capital improvement works, including refurbishment and upgrade projects.
Understanding of sustainability principles and implementing environmental strategies across building operations.
Experience collaborating across departments to deliver integrated services (e.g. technical, FOH, hospitality).
Familiarity with IT and digital systems infrastructure relevant to building operations (e.g. Spektrix, BMS, Artifax).
Line management experience, including team development and performance oversight.

QUALIFICATIONS & TRAINING

A relevant formal qualification in Facilities Management, Building Services, or Health & Safety (e.g. IWFM Level 4+, HNC/HND, or equivalent).
Health & Safety qualification (NEBOSH General Certificate, or IOSH Managing Safely as a minimum).
Fire Risk Assessor training or willingness to complete recognised training.
First Aid at Work (or willingness to train).
Evidence of CPD in areas such as sustainability, procurement, or contract management is desirable.

ADDITIONAL SKILLS & ATTRIBUTES

Ability to identify and manage both risks and opportunities with strategic foresight.
Excellent planning, prioritisation, and time management skills in a multi-site, high-demand environment.
Strong analytical skills with the ability to interpret compliance, operational, and financial data.
Sound financial acumen to manage budgets, procurement, and contribute to broader financial planning.
Confident communicator and advocate, able to represent the organisation in professional and public settings.
Flexible, adaptable, and resilient under pressure, with a proactive and solutions-focused approach.
High levels of integrity, with the ability to exercise discretion and judgement when required.

ACCESS

As a value-led organisation committed to diversity and inclusivity, Landmark Theatres encourages its employees to implement and adhere to the provisions of the Equality Act 2010.
The job description for this position may be reviewed and amended to incorporate the future needs of the department and organisation. This job description is intended as a guide to the nature of the work required of this position. It is neither wholly comprehensive nor restrictive and is subject to review

GENERAL RESPONSIBILITIES

Work in accordance with Landmark Theatres Ltd’s Code of Conduct and all organisational policies, including those related to safeguarding, Health & Safety, environmental responsibility, and equality, diversity, and inclusion (EDI).
Actively contribute to reducing the organisation’s carbon footprint through environmentally responsible working practices.
Attend company events, performances, previews, and press nights as required, acting as an ambassador for Landmark Theatres both internally and externally.
Support and participate in training, professional development, and wellbeing initiatives as part of continuous learning and organisational growth.
Embrace change with a flexible, proactive mindset, recognising the dynamic nature of live theatre operations.
Champion Landmark Theatres’ vision, mission, values, and objectives, and actively contribute to a culture that promotes inclusion, empowerment, and collaboration across the organisation.
Undertake any other reasonable duties commensurate with the role, as requested by senior leadership team.