JOB OPPORTUNITY: STAFF AND FAMILY SUPPORT LIAISON / CARE COORDINATOR

Location: Alton, Hampshire
Job Type: Full-time
Salary: From £28,000 per year
Are you a compassionate, organised, and proactive individual with a passion for improving care in the healthcare sector? We are currently seeking a Staff and Family Support Liaison / Care Coordinator to join our dedicated team. This role combines staff support, care coordination, and family liaison responsibilities to ensure seamless care delivery and a safe, supportive work environment.

Care Coordination & Staff Support – Coordinate and manage rotas to ensure sufficient shift coverage. Participate in on-call duties and multidisciplinary meetings. Support new staff onboarding into Packages of Care (POCs), ensuring they are familiar with procedures and integrated into the team. Provide regular check-ins and emotional support to staff. Conduct spot checks, monitor performance, and participate in team meetings. Ensure staff competencies and training are current and documented. Respond to staff-related incidents and escalate appropriately. Assist with compliance to health and safety standards and company policies.
Family Liaison & Client Coordination – Conduct initial client assessments, develop risk assessments and personalised care plans. Maintain accurate and up-to-date client records and documentation. Independently schedule and conduct home visits and regular reviews with service users and their families. Act as the main point of contact for family concerns and queries. Ensure service delivery is aligned with individual client needs and health regulations.
Crisis Intervention – Provide immediate support during staff or client crises. Liaise with external professionals (e.g., Social Workers, CPNs, GPs) to ensure comprehensive care delivery. Generate incident reports and ensure outcomes are documented and escalated to the Registered Manager.
Auditing & Documentation – Conduct regular audits of medication charts and care records. Oversee medication chart distribution and documentation accuracy. Record and communicate visit outcomes, ensuring updates are logged in the care management system.
Education & Experience: Proven experience in a healthcare support or coordination role. Strong understanding of care regulations, risk assessment, and safeguarding practices. Experience conducting assessments, coordinating staff, and managing documentation in a regulated environment.
Skills & Competencies: Strong interpersonal skills. Ability to manage competing priorities and work under pressure. Passion for continuous improvement and staff wellbeing. Organised, resilient, and solution-focused. Compassionate and respectful toward both staff and service users. Financial and rota management capabilities are a plus.